GT500

Emsisoft Employee
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Everything posted by GT500

  1. That version has been publicly released, so it is possible that beta updates will resolve the issue.
  2. Thank you for reporting this. I have created a bug report, and our developers will take a look at this issue as soon as they can.
  3. Please open Online Armor, go to Options in the menu on the left, and enable Beta updates. After that, please run an update in Online Armor, and let me know if that resolves the issues.
  4. Please open Online Armor, go go Options in the menu on the left, and enable Beta updates. After that, please run an update in Online Armor, and let me know if the latest beta version resolves the issue.
  5. Online Armor cannot load in Safe Mode, however I do have a batch file that can enable Debug Mode in Online Armor from Safe Mode. I'll attach that batch file to this message, however please note that this batch file only works when Online Armor is not running, and that is why it works in Safe Mode (as Online Armor will not be running in Safe Mode).
  6. Right now Online Armor does not automatically set up exclusions for any other software. I don't know if our developers would be willing to do this, however I can forward your question to them so that they can consider it. As for scripting exclusions, the way Online Armor's settings are saved does not allow for this. Also, such a feature could be considered a security vulnerability, as an infection could script exclusions for itself and thus bypass Online Armor's protection.
  7. I have forwarded the idea of a newsletter article about the issue to out management.
  8. We have a bug report open for this, and Andrey will look into it further as soon as he is able to.
  9. I'm glad to hear that the instructions are helping. Please let us know if you continue to have issues.
  10. Could you please send us the history.dat file that has this broken link in it? You can ZIP the file and send it to me in a private message. The history.dat file should be in the main Online Armor folder.
  11. This is how Online Armor is designed to work. If you trust a program enough to install it, then why wouldn't you mark it as 'Trusted' in your HIPS program?
  12. When you open Emsisoft Anti-Malware, go to Logs in the menu on the left, and go to the Scan tab it shows no scan logs in the list from the times the scan is scheduled for? Have you tried setting the scheduled scan for weekly and selecting each day of the week? Have you tried restarting your computer after changing the scheduled scan settings?
  13. If you close Emsisoft Anti-Malware and reopen it, does it say the same thing for the number of days since last scan?
  14. If you look at OTL, the "Extra Registry" option is set to 'None', which is why the Extras.txt file was not generated. I am seeing Microsoft Security Essentials in the log, so please note that an update to Microsoft Security Essentials last week broke compatibility with Online Armor and caused major performance issues on computers where both MSE and Online Armor are installed. You will need to create exclusions to resolve the issue. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  15. No, I just list the mirrors like that directly since the download link at Malwarebytes.org sends you to a random download mirror. The Malwarebytes Anti-Rootkit scan log shows some things were removed. Lets get a GMER log as well, just to be sure that a rootkit that was not detected by TDSSKiller isn't the issue. Please download GMER from this link. Note that the file will have a random name, so make note of the file's name and save it to the root of your C: drive. Disconnect from the Internet and close all running programs. Temporarily disable any real-time active protection so your security program drivers will not conflict with this file. Click on this link to see a list of programs that should be disabled while running GMER (please try to avoid the advertisements on that page). Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator") Allow the driver to load if asked. You may be prompted to scan immediately if it detects rootkit activity. If you are prompted to scan your system click "No", save the log and post back the results. If not prompted, click the "Rootkit/Malware" tab. On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked. Select all drives that are connected to your system to be scanned. Click the Scan button to begin. (Please be patient as it can take some time to complete) When the scan is finished, click Save to save the scan results to your Desktop. Save the file as Results.log and please attach it to a reply by using the More Reply Options button to the lower-right of where you type in your reply (you may need to ZIP the log by right-clicking on it, going to Send to, and clicking on Compressed (zipped) folder before you can attach it). Exit the program and re-enable all active protection when done.
  16. OK, I see Malwarebytes Anti-Malware on there as well. The log shows that the service for MBAM is not running, but it is set to start automatically, so please try the instructions at this link for adding exclusions for MBAM in MSE, and vice versa. I also recommend adding the Malwarebytes Anti-Malware folder (C:\Program Files\Malwarebytes' Anti-Malware) to the exclusions list in Online Armor, as that should improve performance as well.
  17. Andrey let me know that MSE should have a folder in C:\Program Files (x86) as well, and maybe one in C:\Program Files (x86)\Common Files. I haven't installed MSE to verify this, so I was just going off of knowledge of older versions that I had been familiar with. If you have trouble finding all of the files, then we can use OTL to figure out where they are loading from. You can run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  18. You're both quite welcome. Please be sure to let us know if you have any further issues.
  19. Please let me know if the instructions that catprincess linked to resolve the issue.
  20. Our developers have determined that this issue is most likely due to an update to Microsoft Security Essentials, and we recommend adding exclusions to Microsoft Security Essentials for Online Armor, and vice versa. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  21. Our developers have determined that this issue is most likely due to an update to Microsoft Security Essentials, and we recommend adding exclusions to Microsoft Security Essentials for Online Armor, and vice versa. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  22. Our developers have determined that this issue is most likely due to an update to Microsoft Security Essentials, and we recommend adding exclusions to Microsoft Security Essentials for Online Armor, and vice versa. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  23. Did you put Online Armor in Learning Mode when you installed updates? We do recommend that Online Armor be running in Learning Mode when installing Windows Updates.
  24. Hijacking a thread is when you post in someone else's forum topic about an issue you are having. Even if it is the same issue, it can cause confusion for not only our support representatives, but also for everyone who is trying to get help. This is why it is against the Terms of Use on our forums to ask for help in someone else's forum topic. I can understand if you were not aware of the rule, however we do ask that everyone create their own forum topic to request assistance in the future. If you wish to take a look at our "forum rules and policies", then you will find them in the terms of use for the forums at this link.