GT500

Emsisoft Employee
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Everything posted by GT500

  1. Could you also upload the flashutil11e_activex.exe file to VirusTotal and post a link to the analysis? Also, could you get us a screenshot of the notification you are seeing that says "this file is a virus or dangerous program - it is highly recommended that you block this action"? If you don't know how to take a screenshot, then here's a link to instructions.
  2. Please follow the instructions at this link to run TDSSKiller, remove anything it finds, and then let me know if it detected anything.
  3. You can reinstall Windows if you wish, however I do not believe that it will be required. If you wish to continue trying to fix this without reinstalling, then please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update [*]Press "Scan". [*]It will create a log (FSS.txt) in the same directory the tool is run. [*]Please copy and paste the log to your reply.
  4. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  5. There is a difference between directly accessing the hard drive and accessing it via the Windows API's. Where did you download this version of Avant from? Also, was this on Windows Vista 32-bit or 64-bit?
  6. Have you tried trusting µTorrent in Online Armor?
  7. Can you upload the file in question to VirusTotal and then post the link to the analysis for us?
  8. That ComboFix log looks good, however that GMER log shows what are most likely leftovers from the TDL4 rootkit. Do you know how to export information from the Windows registry? I want to take a look at the contents of those registry keys that were listed in the GMER log before we just blindly delete them.
  9. I have written a cleanup script for OTL (if you need to, you may download OTL from this link). Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box: :OTL FF:[b]64bit:[/b] - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O15 - HKCU\..Trusted Domains: internet ([]about in Trusted sites) O18:[b]64bit:[/b] - Protocol\Handler\livecall - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\ms-help - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\ms-itss - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\msnim - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\wlmailhtml - No CLSID value found O18:[b]64bit:[/b] - Protocol\Handler\wlpg - No CLSID value found O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) - File not found O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found :Commands [EMPTYTEMP] Then click the Run Fix button at the top. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own). After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.
  10. Go ahead and create your topic in the "Help, my PC is infected!" forum, attach the logs you do have to your post, and explain that you were not able to successfully run OTL. Your helper will be able to recommend further steps to take or alternate utilities to run.
  11. I will assume you are running Windows 7 x64 on the effected computer. Do you have any other security software installed? What version of Online Armor were you trying to remove? Also, go ahead and try the following (these instructions assume Windows 7): Click on the Start button (the one with the little Windows icon that says Start when you hold the mouse pointer over it). Type network connections into the search box at the bottom of the Start menu. Once the search results appear, click on View network connections (should be at the top of the list). Right click on your network adapter (the one your Internet connection normally goes through), and select Properties from the bottom of the menu that pops up. In the middle of the dialog that pops up there will be a list of components that Windows is using for your network connection. Look through the list for anything related to Online Armor, click on it to highlight it in blue, and then click the Uninstall button to remove it. Once you have uninstalled all of the Online Armor components from the list, click the OK button at the bottom. If there is an Online Armor network device on the Network Connections window, then follow the last three steps to remove any Online Armor components that are being used by it. Restart your computer, and check your Internet connection.
  12. OK, it looks like NOD32 detected the files as TDSSKiller was quarantining them. So long as NOD32 didn't interfere with TDSSKiller removing the infection, then everything should be fine, otherwise you may need to turn off NOD32 and run TDSSKiller again. If TDSSKiller is no longer showing any detected items, or if it cannot remove what it finds, then we can move on to ComboFix. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  13. Lets start out with TDSSKiller. Here's a link to instructions on how to run it. Go ahead and delete anything it finds, and if it given you an option to save a report them go ahead and save that on your desktop and attach it to a reply by using the More Reply Options button to the lower-left of where you type in your reply.
  14. If you think it's something that Emsisoft Anti-Malware could benefit from, then feel free to leave a suggestion for our developers.
  15. Simply disabling Malwarebytes' Anti-Malware won't make a difference, as the service stays loaded in memory. You would have to right-click on the System Tray/Notification Area icon for Malwarebytes' Anti-Malware and uncheck the option to "Start with Windows" (either that or open Malwarebytes' Anti-Malware and uncheck the option to start the protection with Windows from the 'Protection' tab). I don't expect this to make a difference, however, as I run Malwarebytes' Anti-Malware on a system with a much older and much slower dual-core CPU, and I don't experience any CPU usage issues when I scan with Emsisoft Anti-Malware. The only way would be lowering the process priority for the EXE doing the scanning, but I'm pretty certain that the built-in protection in Emsisoft Anti-Malware would prevent you from doing that.
  16. Please open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode (just above the "Run Safety Check Wizard", restart your computer, and then try to reproduce the issue (or wait until it happens again). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and send it to [email protected] so that our developers can take a look at them. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  17. Please open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode (just above the "Run Safety Check Wizard", restart your computer, and then try to reproduce the issue (or wait until it happens again). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and send it to [email protected] so that our developers can take a look at them. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  18. Would it be possible for you to get us a log from the scan that detected this JPG.IframeRef!E2 infection?
  19. I don't recall any CPU usage that high in any of my testing. What kind of processor does your computer have, and do you have any other security software installed?
  20. This has been suggested before, and I am not certain what our official position is. There are people who don't like having an anti-virus monitor for flash drives, and they would prefer to scan their external drives manually.
  21. While I am not aware of all of the technical details of how our real-time protection works, I do know that it has been specifically designed to be compatible with pretty much every anti-virus, anti-spyware, and anti-malware on the market. While I have not testing with every anti-virus software on the market, in my own testing I have yet to run across a single anti-virus software that conflicts with Emsisoft Anti-Malware.
  22. Please try downloading and installing the latest version of Emsisoft Anti-Malware from this link, and let me know if that helps.
  23. Here's a link to information from Microsoft on ReadyBoost. They have instructions on turning it on and off, which should help you check and see if it's on.
  24. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!