GT500

Emsisoft Employee
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Everything posted by GT500

  1. Please allow me to apologize for the slow response. Lets get a log from OTL, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  2. I do not know if our developers have contacted them, however issues with Online Armor and Virtual Box are not unknown to Oracle (example 1 / example 2).
  3. If you still have the full memory dump (C:\memory.dmp or whatever you had set it to) from the crash, then you may want to send it to Sandboxie's support so that their developers can take a look at it.
  4. Do you have any other security software installed? Your forum profile says you use Malwarebytes Anti-Malware. I assume you don't have the Pro version?
  5. Please try the following: Uninstall Online Armor. Restart your computer twice. Download and reinstall Online Armor from this link.
  6. We'll probably need some logs to see what the problem is. Open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try to reproduce your issue. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and attach it to a reply for me. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  7. Are you still having issues? Edit: Topic locked at user's request, as they are being helped via e-mail.
  8. A minidump won't tell you what was responsible for the crash. Sometimes a kernel memory dump will contain the information, however you usually need to inspect a full memory dump in order to discover the cause. As for the disk usage, the way Windows handles memory dumps on a BSoD is to write them to the pagefile (which is why the pagefile needs to be so large), and then on the next startup it copies the memory dump out of the pagefile and into the location specified in the settings. My understanding is that this happens fairly late in the startup process.
  9. Is Online Armor in Advanced Mode or Standard Mode?
  10. The website doesn't exist, which is why you saw the error message. My first instinct is that it was something malicious that was taken down before you clicked on it, however I have no proof that this was the case.
  11. There was an issue reported by another user that had already been taken care of. It is possible that your update issues were caused by the same thing. Please let us know if you experience any further issues.
  12. I went ahead and split your posts into a new topic to avoid confusion. I'm glad to hear that Rob has already helped you. Please let us know if you have any further issues.
  13. Please allow me to apologize for the slow response. If you are still having issues, then we will need a Fiddler log to see what is causing the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Select the Update Settings tab. Click on the Connection settings link in the lower-right corner. Check the box that says Use proxy server. Enter localhost in the Proxy server field, and then enter 8888 in the port field. Click 'OK'. Go back to the Menu on the left, and select Security Status. Click on the Update Now button to start the update (Fiddler must be running when you do this). After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop). Please send me the Fiddler log in a Private Message (do not post in in a reply). Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  14. Is the software from ParetoLogic digitally signed? It's possible that their certificate is blacklisted in our database. They certain don't have a good reputation on Web Of Trust, although the reasons for the bad ratings seem to vary. I don't have any personal experience with ParetoLogic, however I do know that they (or at least their affiliates/resellers) use marketing tactics that are often frowned upon by security experts. That being said, I do recommend avoiding registry cleaners, as they are never actually needed and they may cause problems with your computer.
  15. Have you followed the advise in the error message?
  16. Please allow me to apologize for the slow response. Lets clean up some of the stuff I am seeing in your logs with AdwCleaner and Junkware Removal Tool. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  17. Our developers let me know that the BSoD was caused by Sandboxie.
  18. I find that very strange. Yes, try it again with Fiddler, and see if you can get it to fail when using Fiddler.
  19. May I ask what VPN software you are using, and could you let me know exactly what happens when you have the issue with your VPN?
  20. I'm sorry for the slow response time. I am opening a bug report on this so that our developers can investigate further.
  21. OK, that is the Emsisoft Emergency Kit. Fortunately, it saves the logs in a really easy to find place. If you go to this folder; C:\EEK\Run there should be a folder named Reports inside of it. That Reports folder contains all of the Emergency Kit Scanner's logs. Please attach the log from the scan to a reply for me to review. You can attach files by using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  22. Thank you. I have forwarded the information to our developers.
  23. How reproducible is the issue? It might be necessary to get Debug Logs for our developers to look at, but it is best if you can reproduce the issue easily to reduce the size of the logs. To get Debug Logs, please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  24. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then you might be able to use one of them. I think the file may be too large for Microsoft SkyDrive though.