Emsisoft Employee
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Everything posted by GT500

  1. I just checked our helpdesk, and it looks like I had already replied to your question about an hour ago. If you would prefer to be assisted via e-mail, then please feel free to reply to my e-mail. If you would prefer to be assisted on the forums, then you can attach the OTL log I requested to a reply by using the Mode Reply Options button to access the attachment controls.
  2. Not a lot removed, but they did get more than the OTL log showed. I take it that there hasn't been any change in the performance issue?
  3. I don't see where it says "", however it is possible that someone else already noticed it and had it changed.
  4. That's interesting. I use Windows 7 x64, and I don't recall Emsisoft Anti-Malware needing admin rights for updates. I just tried it, but obviously since I am using I should be seeing the same behavior that you are.
  5. Please following the instructions below to get a log from System Information: Click on the Start button. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Information. Click on the File menu to open it. Click on Save. Save the System Information on your desktop (this may take a few minutes). Close the System Informaton window and then right-click on the System Information file you saved, go to Send to, and select Compressed (zipped) folder. This will add your System Information file to a ZIP archive that you can attach to a reply in this forum topic. Reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply, and attach the ZIP archive to a reply.
  6. Oops. I usually skim the posts in a topic to see what I already asked for, but I guess I forgot to when I posted that. I don't think this will be a huge help, however I did see something in the OTL log that AdwCleaner and Junkware Removal Tool can remove, so lets try them and see if they help. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  7. Both of them update through the service. The Emsisoft Anti-Malware GUI (a2start.exe) does not ask for admin rights on Windows 7 when I launch it, so it should be able to connect to the service and start the update check without admin rights. That being said, I didn't check on Windows XP, so it may work differently there. Also, please note that Emsisoft Anti-Malware was released as a stable update earlier today, so you can turn off Beta Updates now (unless you would like to receive beta updates when they are available).
  8. It does if you check the box to always allow software from Emsisoft. Are you using Online Armor Premium, or the free version?
  9. It might also be possible to fix the issue without messing with reinstalling Windows. If you would like to try, then please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  10. Here's the instructions for enabling Beta Updates: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the option for Beta updates. Go back to Security Status in the menu on the left. Click on the Update now button.
  11. Safe Mode shouldn't be necessary.
  12. We don't disclose customer data, which includes the number of customers who are using our products.
  13. We do not yet know what is causing the issue, so when people report the issue I am collecting logs and adding them to the bug report. Until our developers are able to determine the cause of the issue, we will not be able to fix it.
  14. When you installed Online Armor, did you see a couple of popup notifications about a driver called TLEM? They would look like the notifications in the following screenshots (click on them to make them bigger):
  15. Our developers have not released a fix for this issue yet.
  16. I don't recall seeing a lot of BSoD issues with Online Armor 7. Unfortunately, without the memory dump, it is difficult for us to determine what caused it.
  17. That log shows that it is safe to use Emsiclean to remove Emsisoft Anti-Malware. Please run Emsiclean again, making sure to select everything in the list, and then click the button to remove selected items. Please be sure to allow your computer to be restarted after doing this. After your computer has restarted, you may download and reinstall Emsisoft Anti-Malware from the link below:
  18. Just scanning the recovery partition would not be enough to damage it. Something would actually need to write data to it. Are you able to schedule an error check for the recovery partition? Here are a couple of links to instructions on doing that:
  19. OK, that closes the System Tray icon (a2guard.exe). The service (a2service.exe) will remain running when you shut down the Guard. I was just thinking that it would be possible to automate the process of terminate a2guard.exe, then stopping the service, and then shutting down the computer all in a single batch file. You would need to download something such as PsKill from Microsoft and you would need to disable the self protection in Emsisoft Anti-Malware, however it would be fairly easy to do. Something like this should work (assuming PsKill is in a folder named 'PSTools' in the root of the hard drive you have Windows installed on): %SystemDrive% cd \PSTools pskill.exe a2guard.exe sc stop a2AntiMalware shutdown.exe /s /t 0
  20. I would recommend removing either 360 Internet Security or Online Armor, as two firewalls on the same computer can cause issues.
  21. OK, I've created a bug report for this one as well, and attached the logs.
  22. Minidumps do not contain enough information to determine the exact cause of the crash. You will need a full memory dump. Here is a link to instructions on how to configure Windows to enable full memory dumps.
  23. I haven't heard anything from our developers yet on this issue. Hopefully they will be able to take a look at the bug report soon, but I don't have any ETA on when they might be able to.