GT500

Emsisoft Employee
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Everything posted by GT500

  1. OK, we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Windows Store apps. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  2. Have you tried the instructions at this link as well?
  3. That depends on whether or not the browser could do that when not running in RunSafer mode. Of course, the same applies to the Program Files folder.
  4. Yes, the service does all of the work of protection. Our developers are working on this, so hopefully we will have a resolution soon.
  5. I also posted more detailed instructions about how to use the newer workaround here.
  6. You can also access it from within the Emergency Kit if you want to (it's in the lower-right corner of the Security Status screen).
  7. The problem has not been fixed yet, however we have a workaround that allows you to run Emsisoft Anti-Malware by changing the amount of time Windows will wait for services to start. If you want to try this, then please download the attached service_timeout_workaround.zip file, save it on your desktop, extract it (you can right-click on the file to do this), and then follow the instructions below: Right-click on the service_timeout_60_second_workaround file and select to Run as administrator. After answering Yes to allow it to run, a black rectangular window should appear on the screen, and then quickly disappear (when it disappears it is done, and this should only take about 1 second). Restart your computer. If you receive the same error message about Emsisoft Anti-Malware not being able to connect to the service application, then try running the service_timeout_120_second_workaround (right-click and select Run as administrator on this one as well), and then restart your computer again. If you want to remove this workaround, then you can run the service_timeout_delete_workaround file the same way as the others, and then restart your computer.
  8. Program updates will be installed when there is a fix, and Emsisoft Anti-Malware should have a new version number. You can also watch this forum and this blog for update news (the update would usually be published as a beta first so that it can be tested).
  9. Yes, one of our developers is working on a fix, and I have set up a test environment for them to work with.
  10. An excluded app is given free reign, whereas a Trusted app or DLL is still monitored, but everything that app or DLL does is automatically allowed. Were the repeated alerts for the same file? Only exclusions apply to an entire directory, and marking a file as Trusted does not effect any of the other files in that directory.
  11. Actually 'pursue' isn't really how we handle that. Opening a feature request in the system would probably be the best course of action, that way the idea gets the proper review, and everything gets handled in a certain order (determined partially by how old it is and the priority assigned to it). I honestly can't remember why Andrey said he hadn't fixed it yet. Since it was only reported by one person, it probably has a low priority, so it may not be a quick fix.
  12. Did you have an older version of VLC installed? If so, did you clear the VLC cache when you installed it, because that cache can cause VLC to take forever to open even without OA installed.
  13. Does the issue also happen when Online Armor is in Learning Mode?
  14. May I ask which apps you are having issues with?
  15. The Windows Task Manager will tell you what user account a program is running under, however RunSafer doesn't really work by using a separate user account (at least not as far as I am aware). My understanding is that it just reduces the permissions that the program is allowed to execute with, which the Windows Task Manager wouldn't show, so Process Explorer may be the only easy way to find out.
  16. I take it this is happening in Standard Mode as well? If you go to Options in Online Armor, and then the Firewall tab, there should be an option for Firewall Logs. You may need to put Online Armor in Advanced Mode so that you can enable the Advanced Debug Information for the Firewall Logs, however that should help us determine what is causing the issue. The firewall logs should be saved in C:\Program Files\Online Armor\Logs (just right-click on the Logs folder, go to Send to, and select Compressed (zipped) folder to ZIP everything in the Logs folder). You can send the logs to me in a private message (don't post them in this forum topic, as they contain IP addresses).
  17. OK, that log shows that you have Microsoft Security Essentials installed. I guess Microsoft never completely fixed the issue, but at least it isn't as bad as it was for people after the Windows Update that caused the problems a month or two ago. Lets try adding exclusions to Microsoft Security Essentials for Online Armor, and vice versa. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  18. Our developers have let me know that they are working on a fix for the issue.
  19. You can see all Emsisoft newsletter releases at this link.
  20. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with launching Firefox in RunSafer. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  21. Websites trying to exploit Java expect it to be running as a plugin in your browser, and they run a Java program called an Applet in your web browser that attempts to exploit vulnerabilities in the Java Sandbox (the security features in the Java Virtual Machine that prevent Applets from making changes to your computer). I doubt that a download that you are running through JDownloading could expose you to a Java exploit, unless you were on a webpage that had a malicious Java Applet on it.
  22. I'm sorry, I meant when you reinstalled Online Armor. It is capable of doing an upgrade install, and I was wondering if you had done the upgrade, or just did a fresh install of Online Armor.
  23. The OA Helper Driver is the driver that allows Online Armor to intercept network traffic, so basically the firewall doesn't work at all without it. Do you run Online Armor in Advanced Mode?
  24. I won't be doing anything to Andrey. OA isn't written in Java, and that's the only programming language I know, so Andrey stays right where he is. Disenchantment?
  25. Lets get an OTL log and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.