Emsisoft Employee
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Everything posted by GT500

  1. OK, that was a silly question... You already sent me logs, and I had sent them to our developers. I'll make sure that they get attached to the bug report, and I will check and see if any new logs will be needed for Online Armor 6.
  2. I got a response earlier today that they are looking in to the cause. Hopefully they will be able to fix it quickly.
  3. Lets get a fresh OTL log, just to verify that nothing weird has happened since the last one you posted. Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  4. Did we ever ask you for debug logs related to this issue?
  5. Would you be willing to help us with any debugging, information collecting, etc. to assist our developers in tracking down the issue?
  6. Is it just during scanning, or is it all the time?
  7. Yes, if you send me a private message with the new license keys, and the license key you want them merged into, then I can take care of that for you. Also, please note that there is an automatic discount when renewing (the amount of the discount is based on how many years you have had a license with us), so be sure to verify that the sale price is lower than your discounted renewal price before you commit to buying the new 3-year license.
  8. I have sent an e-mail to our developers to see if there might be a known cause for this.
  9. That I can't tell you without more information. It is possible that Fiddler logs from the Wizard when it fails might give us an indication of why it is failing. Let me know if you want to try running Fiddler.
  10. I have created a bug report for this issue with the "Last update" time not updating, as seen in that last video from xman68.
  11. Our developers are asking for a new engine debug log and a scan log. They also want the scan that the logs are from to be run without direct disk access. Please note that if you have not restarted your computer since the last time you ran a scan, that you should go ahead and do so now. This will cause Emsisoft Anti-Malware to create a new ScanEngineDebug.log, so that our developers get a fresh log with data from only one scan.
  12. Firewalls don't tend to work well together on the same computer, and if you try using Online Armor with ESET Smart Secuity then chances are that neither of the firewalls will properly monitor network traffic.
  13. That's looking pretty good. No threats detected. There are a few reasons why the scan could be taking a long time around 80%, and it could just be that it has come across a large ZIP or CAB archive that the BitDefender engine is extracting in order to scan the contents. Is your computer displaying any other odd symptoms, or does it seem OK now?
  14. You will need to uninstall Emsisoft Anti-Malware, and then run Emsiclean (see the instructions below) before reinstalling. Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log: Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  15. This could be related to the fact that BitDefender's engine scans more types of archives than the Ikarus engine did. What happens when you disable the option to Scan in compressed archives (zip, rar, cab)?
  16. Yes, it should work OK. There are issues with Kaspersky's network filter that can cause issues with firewall software, however it should not effect Emsisoft Anti-Malware.
  17. If the cause is just an Internet connection issue, then the way to fix it would be to stabilize the Internet connection. If the issue is not related to whatever hardware you are using to connect to the Internet, then you would either have to contact your Internet Service Provider about the issue, or find a more reliable Internet Service Provider. As for the second issue you are referring to, I have not seen that happen in any of my own testing or usage of EAM, so I don't know what might cause it. I'll see if one of our developers has some information on it.
  18. What type of scan times are you seeing? A few hours to scan an entire hard drive, or more than that? How much different is it than EAM 6?
  19. OK, is Emsisoft Anti-Malware working now? Can you run a Deep Scan with it? If so, please attach the log to a reply for me to review.
  20. OK, just a few more things to delete according to that log. We'll use The Avenger to delete them. Here's the instructions: 1. Please download The Avenger from this link, and make sure to save it on your Desktop. Right click on the folder and select "Extract All..." Follow the prompts and extract the avenger folder to your desktop 2. Save the AvengerScript.txt at the link below to your desktop, open it, and copy all the text contained in the AvengerScript.txt file, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link): Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer! 3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon. Please paste the contents of the attached AvengerScript.txt file above (which you should have already copied) into the white box in The Avenger (see example picture below). Click on the Execute button in the low-right corner (see example picture below). Answer "Yes" twice when prompted. 4. The Avenger will automatically do the following: It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.) On reboot, it will briefly open a black command window on your desktop, this is normal. After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\ 5. Please attach the content of c:\avenger.txt to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  21. You can only add EXE files, and not INF files. Online Armor does have a "File Shield" that should be able to block access to specific files, however Emsisoft Anti-Malware will only allow you to specify applications to be blocked.
  22. Did you run the scan with or without Direct Disk Access? If you ran it with Direct Disk Access, then let me know if the scan speed is any faster without it.
  23. I can offer assistance with manually removing the driver if necessary.