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GT500

Emsisoft Employee
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Everything posted by GT500

  1. It's more than likely a false positive, but if you want to upload it to VirusTotal and post the link to the analysis, then we can take a look at it for you.
  2. They aren't digitally signed, and there isn't enough reputation information about them (not enough users have selected to allow/block them), so they are listed as 'Unknown'.
  3. The internal processing error is usually update related. It happens most of the time when your Internet connection is disconnected, and Emsisoft Internet Security tries to check for updates or tries to verify the safety of a running program with our Anti-Malware Network. We're hoping to address issues where people are seeing those error message frequently in an update in the near future.
  4. How were you able to get the FRST log?
  5. This will happen if there are too many changes to the database in between updates. You should be able to reduce the amount of downloaded data by checking for updates more frequently.
  6. Please try the following, and let me know if that helps: Uninstall Emsisoft Anti-Malware. Restart your computer twice. Download and reinstall Emsisoft Anti-Malware from this link.
  7. One of our developers told me that driver is no longer being installed on Windows Vista and newer, so it shouldn't be there.
  8. Also, before doing the above, are you using an old installer or are you downloading the latest version before installing?
  9. Lets get some debug logs from Emsisoft Anti-Malware. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and
  10. I've been able to reproduce the issue you reported, and have sent debug logs to one of our developers.
  11. You can try getting older versions from FileHippo at the following link: http://filehippo.com/download_emsisoft_anti_malware/ Please note that FileHippo may use a download wrapper, so be careful and make sure that you don't end up with some junkware of some sort. Also, you will need to disconnect your Internet before installing, as an older version will automatically update to a newer version when it checks for updates.
  12. All log entries, with the exception of scan logs, are stored in logs.db3 which is in one of the following folders: C:\Program Files\Emsisoft Anti-Malware\Logs C:\Program Files (x86)\Emsisoft Anti-Malware\Logs If you uninstall Emsisoft Anti-Malware, and then restart your computer twice, you can check and see if that file is still there. If it is, then just delete it, and that will get rid of the logs. Scan logs are saved in the following location (hold down the Windows key on your keyboard and tap R to open the Run dialog, then paste the following into the field and click OK to open it):
  13. I am seeing FWNDIS_LWF and fwwfp in the FRST log, but I don't see EfwTdiFlt in the log. The files are probably all there, but the service to run the driver is missing. Let me verify with one of our developers whether or not the most recent update would have effected the firewall rule you mentioned.
  14. One of the drivers required by Emsisoft Internet Security is missing according to the FRST log. Doing the following should resolve the issue: Uninstall Emsisoft Internet Security. Restart your computer twice. Download and reinstall Emsisoft Internet Security from this link.
  15. Here's the basic info about the crash from WhoCrashed (not the best of utilities for debugging crashes, but the info here is just what's in the memory dump): crash dump file: C:\Windows\Minidump\082615-12979-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0) Bugcheck code: 0x1 (0x74CF2E09, 0x0, 0xFFFE, 0xFFFFF88005792CA0) Error: APC_INDEX_MISMATCH file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that there has been
  16. Please try the following, and let me know if that helps: Uninstall Emsisoft Internet Security. Restart your computer twice. Download and reinstall Emsisoft Internet Security from this link.
  17. One of the firewall drivers is missing. Lets try the following, and see if that resolves the issue: Uninstall Emsisoft Internet Security. Restart your computer twice. Download and reinstall Emsisoft Internet Security from this link.
  18. Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log: Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  19. OK, lets try the following, and that should resolve the issue: Uninstall Emsisoft Anti-Malware. Restart your computer twice. Download and reinstall Emsisoft Anti-Malware from this link.
  20. The "internal processing error" is an update related error. It happens the most frequently when your Internet is disconnected and Emsisoft Anti-Malware tries to check for updates or tries to contact our Anti-Malware Network to verify whether a program is safe.
  21. It's relatively normal for the System Restore to break something like anti-virus software. The System Restore will revert drivers and services to older versions, but it won't revert all of the files from Emsisoft Anti-Malware to older versions, so it's fairly normal to have to reinstall Emsisoft Anti-Malware if restoring to a point before the latest version of Emsisoft Anti-Malware was installed. Try saving the EICAR test file on your desktop (I usually use the one named eicar.com when testing), and run the Malware Scan again to see if it detects the file. Please note that you will need to t
  22. Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exeFor 64-bit (x64) editions of Windows:http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run the version compatible with your computer. If you ar
  23. Lets try the following, and see if that helps: Open Emsisoft Internet Security. Click on Settings in the menu at the top. Click on the Factory defaults button near the upper-right. Make sure that only the option labeled Global firewall rules is selected. Click the OK button to apply the changes.
  24. I'm glad to hear that you were able to find the cause of the issue. If you need anything else, then please let us know.
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