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GT500

Emsisoft Employee
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Everything posted by GT500

  1. 10.0.0.5366 is the latest version at the moment, however you can always verify this by checking our changeblog or the changelogs section on our forums.
  2. I assume you have the new version 10 of Emsisoft Internet Security installed?
  3. Has this issue changed since Saturday? If not, then lets try getting a log from WinMTR and see what your connection to our update servers looks like. Here's where you can download WinMTR for free: http://sourceforge.net/projects/winmtr/files/latest/download The download will be a ZIP archive, so you will need to right-click on it to extract it once the download is done. After it's been extracted, you can run the WinMTR file inside the new folder that was created during the extraction process (on Windows Vista, Windows 7, Windows 8, and Windows 8.1 please be sure to right-click on the Win
  4. Lets try getting a log from Fiddler while your VPN software is connected. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Make sure that your VPN is connected. Launch Emsisoft Anti-Malware. Click on Settings in the menu at the top. Click on Updates in the menu at the top Click on the Proxy settings button on the right side, in the middle. Check the box that says Use proxy. Enter localhost in the Server field, and then
  5. I assume duplicate files with the same name also have the same path? It's possible that they are different versions of the same file, in which case deleting older versions from the list should be OK.
  6. The notification about Emsisoft Anti-Malware being shut down comes from the process that is displaying the System Tray icon, and it does not come from the uninstaller. There is no way to disable this notification using a command line parameter for the uninstaller.
  7. There is no fix that I am aware of, and I don't think our developers have determined what is causing it. As for the uninstall issue, you can always try starting the computer in Safe Mode and then performing the uninstall. There is less chance of an issue with the uninstall when the service and drivers are not running.
  8. The alert from the Behavior Blocker was a generic notification that something was trying to save files without showing you an interface to tell you it was doing it. This does not mean that the program was malicious, and whether or not you allow it depends on whether or not you trust the software. In this case I am not quickly finding anything that claims they are malicious. There is a comment from someone on Web Of Trusted posted about a year ago that they are involved in spam, however there is no real reason given as to why. No other quick checks are sending up any red flags on their websit
  9. This issue is usually related to the Windows Action Center not being able to tell that Emsisoft Anti-Malware is running. If the problem is with the data in WMI that defines what anti-virus software is installed, then easiest way to resolve it is usually to uninstall Emsisoft Anti-Malware, restart your computer twice, and then download and reinstall Emsisoft Anti-Malware from this link.
  10. I've heard a few other people report it, however it does seem to be rare (either that or not many people use standby mode). I'd recommend using something else until we can , such as hibernate mode or just shutting off the monitor and wifi to conserve power if needed.
  11. Microsoft seems to assume that the hotfix is only needed in corporate/business environments. Unfortunately the issue can be triggered by firewalls, and thus the hotfix can be needed on home editions of Windows 7 as well.
  12. You can pay to upgrade as part of a renewal at this link, or you can send me a private message with your license key and I can convert it to an Emsisoft Internet Security license key.
  13. The memory usage optimization moves parts of the database that are not currently being used into the pagefile in order to reduce RAM usage. If you have plenty of RAM, then you can turn this feature off, and you may notice some slight performance increases.
  14. If your system is operating without issues, then it's probably not a big deal. Using the System Restore can remove the drivers and service that Emsisoft Internet Security uses, and you would be forced to reinstall it. Aside from that, it would not effect the free trial. This is the hotfix that is needed on Windows 7: https://support.microsoft.com/en-us/kb/2958399
  15. Rundll32 is supposed to be in C:\Windows\System32 If it's not there, then I recommend running the System File Checker. Just do the following: Click on the Start button. Go to All Programs. Go to Accessories. Right-click on Command Prompt, and select Run as administrator. Type SFC /SCANNOW into the Command Prompt, and then press Enter on your keyboard. The System File Checker will automatically fix and issues it finds, and your computer may need to be restarted when it is done.
  16. You can set the number of simultaneous downloads during an update process in EAM. Just open EAM, click on Settings in the menu at the top, and then click on Updates in the menu at the top and you'll find the option in the update settings.
  17. I'm glad to hear that you found the option to upgrade to EIS. If you need anything else, then please let us know.
  18. The hotfix is safe, and is required on Windows 7 when Emsisoft Internet Security is installed (Windows will randomly crash if the hotfix is not installed). I think it fixes an issue with closing TCP connections in Windows 7, however I can't find the specifics at the moment. If I remember right it had to do with data being sent over TCP connections that had been closed, which would crash the system.
  19. Yes, that is correct. There should be a notification in the lower-right corner of the screen when something is automatically blocked. Because incoming traffic is not automatically allowed for a program that isn't fully trusted, unless that traffic is coming in on a port that the program has already been using for outbound traffic. If you want specific ports or connections from specific addresses allowed for a specific process then you have the ability to create rules, or you can just set it to allow everything for that process. Is it possible it was fully trusted due to be
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