GT500

Emsisoft Employee
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Everything posted by GT500

  1. Lets try this: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the Dropbox folder (C:\Users\Rowan\AppData\Roaming\Dropbox), click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. Restart your computer.
  2. Lets try this: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the TeamViewer folder (C:\Program Files (x86)\TeamViewer), click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. Restart the computer.
  3. Please try disabling Compatibility Mode for explorer.exe (should be in C:\Windows) and then restart your computer.
  4. Well, the only other way to fix it is to set the domain for your bank to 'Trusted' instead of 'Protected'. Obviously that doesn't fix the fact that Online Armor isn't able to connect to the Trusted DNS, but it will allow you to visit your bank's website without the error message.
  5. Lets try this: Uninstall Online Armor. Restart your computer twice. Reinstall Online Armor from this link.
  6. When it is done, it should say that the update is complete. It may just be taking some time to process the updates once it is done downloading them.
  7. OK, I have created a bug report on this, and our developers will take a look at it as soon as they can.
  8. We're probably going to need Debug Logs. I'll need to check with our developers first to see if we will need to use DebugView from Microsoft, or if the Outlook add-in saves debug logs using our new debug logging system.
  9. Technically there is no 64-bit version (at least not yet). We have 64-bit drivers so that Online Armor works on 64-bit editions of Windows (well, at least 64-bit Windows 7 and Windows 8 ), however the actual applications that make up Online Armor (the service, the program that draws the System Tray icon, and the main application that you can open to change settings) are all 32-bit.
  10. Our developers are recommending that you add *.emsisoft.com to the Domains List as a Trusted domain. This should resolve the issue.
  11. It does appear to have a part that runs in the background, so I wasn't certain if that could have any effect. Might just be intended to keep the browser plugin up to date.
  12. It's possible the log entries are being written as the programs are freezing. I think it would probably be best to uninstall Online Armor, restart your computer twice, and then reinstall it from this link. If you want to keep your settings, then I recommend backing them up before doing the reinstall.
  13. If you don't want to wait on me to look at the log, then you can go ahead and use Emsiclean to remove the leftovers. Just be sure that the Emsisoft Anti-Malware directory doesn't have anything else in it that you don't want to delete before you select it for removal (I know most people don't change the default directly that it is installed in, but some do, and sometimes it gets installed in a folder where there are other files from other software).
  14. Do you have any other add-ins installed other than the Emsisoft Anti-Malware Scanner add-in?
  15. OK. Please let me know if you have any further issues.
  16. OK, lets get some debug logs from Emsisoft Anti-Malware. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Reproduce the issue you are having with the Host Rules list not populating. Once you have reproduced the issue, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  17. Online Armor's HIPS will notify you about any suspicious behavior. Creating rules may not prevent an infection, since CryptoLocker creates a randomly named file in %APPDATA% (at least I'm fairly certain that's where it creates it).
  18. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  19. The OANET driver appears to be installed correctly. Have you installed all of the Windows Updates for Windows 8.1? There was an issue with the NDIS driver that came with Windows 8.1 which was fixed in an update on or around October 18th.
  20. I have forwarded your logs to our developers.
  21. What happens when you shut down SABnzbd and DoNotTrackMe/DoNotTrackPlus? Does shutting either of those down have any effect on Online Armor's CPU usage?
  22. Have you installed all of the Windows Updates for Windows 8.1 yet? There was a bug in the NDIS driver that caused issues with one of Online Armor's drivers, which I would believe was fixed in an update after Windows 8.1 was released.
  23. Do you use Microsoft Security Essentials, or any security software other than EAM and OA?
  24. Did you import a HOSTS file to supplement the Host Rules?