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GT500

Emsisoft Employee
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Everything posted by GT500

  1. Lets try the following, and see if it resolves the issue: Hold down the Windows key on the keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap R to open the Run dialog. Type in control netconnections and click OK. Right-click on the network adapter, and select Properties. Click on the Install button in the connection properties for the network adapter. Click on Service to select it, and click Add. Select the Emsisoft Network Filter from the list, and click OK. If you don't see Emsisoft Network Filter in the list, then you will have to click on the Ha
  2. There are a few, but pretty much everyone having issues right now is having them due to having a VPN connected while running their torrent client.
  3. Why not just use an extension/add-in to block ads? It would be a lot more effective than using Emsisoft Internet Security, since we never intended our Surf Protection to function as an ad blocker. Here's some popular ones: Adblock Plus AdGuard Adblock AdBlock
  4. Let me check and see how our management wants us to handle this.
  5. Does this issue only happen when you turn on your computer? Some users have mentioned that sleep mode causes this issue, and I would believe that hibernate mode does as well.
  6. Do you use a VPN? There is a known issue with high CPU usage when torrenting while connected to a VPN.
  7. It's the same download link that's on the product page, so it's not special, but it's still best to download a fresh copy before installing as it reduces the amount of time updates take to download. As for the issue with the service failing to start, lets try the following, and see if it resolves the issue: Hold down the Windows key on the keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap R to open the Run dialog. Type in control netconnections and click OK. Right-click on the network adapter, and select Properties. Click on the Install button i
  8. OK, go ahead and reinstall Emsisoft Internet Security. You can download it from this link. Once you are at the part where you can enter your license key, just close it. It won't work. We're going to need to try the following first, and see if that fixes it: Hold down the Windows key on the keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap R to open the Run dialog. Type in control netconnections and click OK. Right-click on the network adapter, and select Properties. Click on the Install button in the connection properties for the network adapter.
  9. The firewall in Emsisoft Internet Security isn't yet compatible with Windows 10. Our developers are working on resolving this as quickly as possible. For more information about Windows 10 compatibility, please refer to the article at the following link: http://blog.emsisoft.com/2015/07/29/emsisoft-supports-windows-10-2/
  10. This could mean that you had an outdated driver that hadn't been updated properly. The reinstall would have resolved that by removing all of the drivers and replacing them with the latest versions.
  11. Thanks for the feedback on the beta. Hopefully it won't be too much longer before it is moved to stable updates.
  12. It doesn't look like we currently have any Google related domains in our Host Rules. Do you know what domains used to be blocked? I can look into why they aren't blocked anymore.
  13. That was probably caused by the service not starting. Some people have experienced that issue on Windows 10 after the upgrade, however a reinstall usually fixes that. Basically everything but the firewall works fine on Windows 10, but since one of the firewall drivers won't load the firewall doesn't do anything and may not turn on. We hope to have that fixed as soon as possible.
  14. Please try uninstalling Emsisoft Internet Security again, then restart your computer, then download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log: Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you
  15. The firewall in Emsisoft Internet Security isn't yet compatible with Windows 10, however the rest of the functions in Emsisoft Internet Security do work fine in Windows 10. Lets try the following to get it working again: Uninstall Emsisoft Internet Security. Restart your computer twice. Download and reinstall Emsisoft Internet Security from this link.
  16. Interesting. Does that require any configuration in Windows, or just in your BitTorrent client?
  17. It should work fine on Windows 10. At least, no issues with Emsiclean on Windows 10 have been reported, and we haven't noticed any issues in our own testing.
  18. There's nothing that's been released via public beta or stable update channels. Even if the firewall is turning on, it's not actually working, since one of the drivers won't load on Windows 10.
  19. That should work fine. You can also disable the shell extension in the settings in Emsisoft Anti-Malware by disabling the option that says Activate Explorer integration, and then disable everything via Autoruns that isn't removed when you do that. Please note that a reboot (or at least logging out and back in) may be necessary for the changes to take effect.
  20. This issue should be resolved soon. Our developers are hard at working trying to get the firewall updated for Windows 10.
  21. It's possible it's reading the wrong data from a Windows networking API. I'll ask one of our developers about it.
  22. Send me your license key in a private message, and I'll see what I can do for you.
  23. I'm not seeing any obvious causes for the issue in your logs. Are there specific torrents that you experience this with, or does it just seem to happen based on the number of connections made by qBittorrent?
  24. That was my general assumption as well. They are group policies to prevent applications that appear to be pictures, Word documents, PDF's, etc. from running. It was created by a security software of some sort, and since CryptoPrevent creates group policies to try to prevent CryproLocker infections it makes sense that it is what did it. The beta update will be moved to stable as soon as we are sure that there are no new issues we need to fix due to the changes. You can turn Beta Updates off once that happens. Yes, there was a new beta update on Wednesday to deal with a Windows XP
  25. One of them could be left over from an older installation of one of our products. Here's a screenshot of Autoruns showing the shell extensions from a fresh install of Emsisoft Internet Security (should be the same as Emsisoft Anti-Malware):
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