GT500

Emsisoft Employee
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Everything posted by GT500

  1. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  2. Online Armor doesn't have a cloud-based system where user decisions are stored to reduce the number of alerts. Emsisoft Anti-Malware has a cloud-based system like this, but it is currently not used in Online Armor.
  3. Lets try the following: Uninstall Online Armor. Restart the computer twice. Reinstall Online Armor from this link.
  4. Unfortunately I haven't heard from them yet. I'll follow up with them, and see if I can get a response this time.
  5. If you restart your computer, and then try the update again, does it still get stuck?
  6. The only time it should do that is when you are learning safe websites for Banking Mode.
  7. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Online Armor causing explorer.exe to stop working. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  8. If you are having issues with the install due to Online Armor, then I recommend putting Online Armor in Learning Mode during the installation and for the first time you launch the program. You can disable Learning Mode after launching the program the first time and making whatever connections are necessary for the software to work, as the learning process will be complete at that point.
  9. FYI: When he is referring to "training mode" he is talking about "Learning Mode", which allows Online Armor to automatically learn changes to software without you needing to create rules or mark things as Trusted in the HIPS.
  10. Dallas, can we get some Debug Logs from Online Armor showing you removing these rogue entries and them reappearing? You may already know how to enable Debug Mode, but here's the instructions just in case; Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  11. Have you tried changing it to Weekly and then selecting each day of the week so that it scans every day, and then see if the scan runs after that?
  12. You can try the instructions at this link, and one of our malware removal experts should be able to help you.
  13. Our malware analysts have confirmed that this issue was already fixed, so you shouldn't see notifications about those IP addresses anymore.
  14. The Window size and position should be saved in the file C:\EEK\Run\a2settings.ini so you can close the EEK and delete that file so that the EEK recreated it when you launch it again.
  15. I think the default list of safe websites was to help with building a list of trusted sites for Banking Mode, however Andrey is probably the only one who knows the real reason behind it.
  16. From what I am seeing, those addresses appear to belong to Microsoft. I'll ask our malware analysts about this.
  17. There does not appear to have been an update on the 22nd. http://www.emsisoft.de/a2/changelog/oa/
  18. I haven't been able to reproduce the issue, so we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with launching programs in compatibility mode. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  19. I will let our developers know about this, and hopefully they will be able to tell us what is going on.
  20. Are you able to use the maximize button when this happens?
  21. May I ask what version of Windows your computer has (I assume Windows 7). Also, if you know what version of Online Armor. Does this only happen to programs that you have set to run in RunSafer mode, or to any program you try to run in Compatibility Mode? Do you have any other security software installed?
  22. We'll probably need to see the Surf Protection log. Here are instructions for posting it: 1. Open Emsisoft Anti-Malware. 2. Click on 'Logs' in the menu on the left. 3. Go to the "Surf Protection" tab. 4. Click the 'Export' button to save it on your desktop. 5. Use the "More Reply Options" button to the lower-right of where you type in your reply to access the attachment controls, and attach the log file to a reply.
  23. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with your Internet going out. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.