GT500

Emsisoft Employee
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Everything posted by GT500

  1. OK, I went ahead and fixed the expiration date on your license key. Let me know if you have any more trouble with the expiration date.
  2. Please open Online Armor, select 'Options' from the menu on the left, go to the 'License' tab, and then click the link to activate another key. After selecting your license type and clicking 'Next', please copy and paste your license key into the field and continue by clicking 'Next' again. This should reactivate Online Armor and at the very least move your license key to our Customer Center where I can fix it for you if I need to. If Online Armor is still showing the wrong license period, then please send me a private message on these forums with your license key and your Reference Number from when you purchased the extension, and I will go ahead and take a look at fixing it.
  3. Send me a private message with your license key, and I will check our system.
  4. You're quite welcome. Please let us know if you have any more trouble.
  5. The main service won't start, but the helper service still does.
  6. I have not tested Online Armor with software from PCTools, however Online Armor is designed to be able to work together with most anti-virus software. If there are issues, then the main program folder for PCTools can be added to the exclusions list in Online Armor, and I would imagine that PCTools has an exclusions list of some sort as well that you can use to exclude Online Armor's processes to help resolve any issues.
  7. I would believe that Emsisoft Anti-Malware's installer has been rebundled with newer signatures from Ikarus, so if you download and reinstall then you won't have to redownload all Ikarus signatures.
  8. We'll probably need some logs to see what the problem is. Open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode (just above the Run Safety Check Wizard, restart your computer, and then try reproducing your problem (browsing in Firefox, or whatever will cause the CPU usage to spike and your browser to not function properly). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to RapidShare, and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Also, I assume this is happening on your Windows 7 x64 computer? Do you have Service Pack 1 installed? Do you have any other security software installed?
  9. Just as an addendum to what hackerman1 said, I would believe that asking about common applications is still standard behavior for most firewalls. Obviously not for something such as GhostWall, but that is so out of date that you'd be better off not messing with it.
  10. Since this issue has been resolved, I'm going to go ahead and close this topic. Please let either me or Fabian know if you need it reopened.
  11. The large updates after an install should be fixed in Emsisoft Anti-Malware version 7.
  12. avast! has a self-protection that prevents it from being removed. That would need to be disabled before trying to uninstall it via other means. Also, there is no guarantee that Revo Uninstaller will remove all parts of avast!, so I do recommend using the official uninstall tool (you will still need to disable the self-protection in avast! before it will uninstall it).
  13. Have you tried avast!'s uninstall tool? Here's a link to the page detailing how to use the tool. You should be able to reinstall avast! after running it and restarting your computer. If you are not able to, then ask about it on their forums, as avast! would probably be more compatible than AVG. Microsoft Security Essentials would most likely also work just fine. Since you have Online Armor, that should make up for the general lack of advanced features in Microsoft Security Essentials.
  14. Is everything OK at the moment?
  15. If this is a program that you trust, then why not leave it set as 'Trusted' in Online Armor?
  16. That log looks fairly good. I am seeing some stuff that I can remove with OTL, so before we do that lets get a virus scan. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  17. As long as the download is coming from Adobe.com.
  18. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  19. I would recommend only downloading Adobe Flash from Adobe.com, as you can't guarantee you will get the latest version from third-party download sites.
  20. The Behavior Blocker will always ask the moment a file has been updated. It is a security mechanism to ensure that you are aware of when a file changes, just in case it has been replaced by a malicious file.
  21. Everything looks good to me. BTW: When you install free software, there is often an option to install a toolbar and change your browser homepage. Normally you can uncheck the option to install the toolbar, and that would prevent toolbars such as Babylon from getting installed.
  22. OA may block inbound traffic on the port that µTorrent is listening to, in which case you would need to open that port in OA. I think port settings are only available when OA is in Advanced Mode. Let me know if you have trouble with it, and I will whip up some instructions.
  23. Please post a RogueKiller log by following the instructions below: Download RogueKiller from this link, and save it on your desktop. Run RogueKiller (please note that if it doesn't work the first time, you can try it again several times and it may start to work): On Windows XP make sure you are logged in as an administrator and double-click on the RogueKiller icon. On Windows 7 and Vista simply right-click on the RogueKiller icon, and select to Run as administrator. [*] Click the Scan button in the upper-right corner (don't worry about the rest of the options for now). [*] In the middle, on the left, it will tell you the status. When it says Scan Finished, then please close RogueKiller. It will warn you that nothing has been deleted and ask you if you want to quit, so be sure to click the Yes button. [*] There will be a new file and folder saved on your desktop. The folder (usually named RK_Quarantine) can be deleted. The file (usually named RKreport or RKreport[1]) contains the log. [*] Please attach the RKreport file to a reply by using the More Reply options button to the lower-right of where you type in your reply.