Emsisoft Employee
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Everything posted by GT500

  1. Please try uninstalling Emsisoft Anti-Malware, then restart your computer twice, and try downloading and reinstalling it from this link.
  2. If you have the option to run missed scans on the next startup, then it would probably run it on startup on the 1st of the next month (if you turned your computer off). If not, then I'm fairly certain it would skip the scan.
  3. Unfortunately, there doesn't appear to be any updates. You might be able to temporarily work around the issue by using the version of A2CMD that is a stand-alone download. You can download it from this link. Please note that it will not be able to update the EEK (only the version of A2CMD bundled with the EEK can do that), but it should be able to download updates on any computer it is run on.
  4. EAM uses the BitDefender anti-virus engine and virus database, so you should be getting the same anti-virus protection with EAM plus the added protection of the Emsisoft engine and database. The differences are in the other features. Malicious website blocking, behavior blocking, etc.
  5. I'm glad to hear that things are better. I forgot to mention to restart your computer after adding exclusions (they won't apply until you do). Could that be why it suddenly started working?
  6. Thank you. I'll add that to the bug report.
  7. Lets get some debug logs from Emsisoft Anti-Malware. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Wait until you see the message about not being able to connect to the service application (you can try launching Emsisoft Anti-Malware from the icon on the desktop to get the message to appear if you need to). Once you have seen the message about not being able to connect to the service application, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  8. I see you mentioned excluding avastsvc and avastui. Have you added the entire avast! folder to the Exclusions in Online Armor's Options? It should be C:\Program Files\AVAST Software and then select the option to include subfolders after adding the exclusion.
  9. Yes, either the File Guard or Behavior Blocker logs should have an entry for applications that are blocked.
  10. I've sent another e-mail to one of our developers. Hopefully I'll get a response soon.
  11. You may want to add a Process exclusion to the Whitelist in Emsisoft Anti-Malware for your printer's software, and see if that helps. Here are instructions for adding Process exclusions: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. Repeat the last 3 steps as needed to add each file to the exclusions list. Click the OK button at the bottom when done, and close Emsisoft Anti-Malware. If you need help determining what exactly to add, then let me know.
  12. OK, lets get some logs then. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing the issue with the notification that has no information. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  13. It looks like I already replied to your e-mail on our helpdesk. Let me know if you would prefer to continue this via e-mail, or here on the forums.
  14. Does it happen again if you reset the computers list again? If you can reproduce the problem, then we can get Debug Logs.
  15. OK, I've sent an e-mail to the developer who worked on that issue, and asked them if it was caused by the same thing.
  16. 'might' means I'd have to ask to know for sure, and unfortunately the person to ask isn't online at the moment. I don't think adding it it would increase the protection, because by the time it gets to that point the malicious application has somehow managed to bypass protection already (usually by "social engineering" or technical issues).
  17. Possibly because they were logged from different user accounts, however I would have to ask our developers to be sure. What happens if you click the 'Reset' button?
  18. Thank you for the information and the logs. I have created a bug report and added your logs to it.
  19. OK. Let us know if you have any further issues.
  20. I thought you were replying thinking this was one of your topics. Don't receive e-mail notifications?
  21. Changing of some file associations might be monitored, but I'm fairly certain that permissions aren't. Technically, a trojan downloading a payload and something creating a startup entry should have caused a notification (unless you have the Terminal Services service disabled).
  22. Have you tried uninstalling Emsisoft Anti-Malware, rebooting your computer a couple of times, and downloading and reinstalling Emsisoft Anti-Malware?