GT500

Emsisoft Employee
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Everything posted by GT500

  1. You can right-click on any file to scan it with Emsisoft Anti-Malware, including a program that you have downloaded, or a folder full of files. There is more than one way to submit false positives. One way is to do it directly from the quarantine in Emsisoft Anti-Malware by selecting the file in the quarantine, and clicking on the Submit file button. Another way is to e-mail a copy of the file (or a download link) to [email protected]
  2. The default options are fine for most things, however you can set the Extra Registry option to Use SafeList in order to generate an Extras log.
  3. If you would like MSE and OA to be able to coexist, then here are instructions on how to add exclusions to resolve the performance/freezing issues cause by having both installed and running. To create an exclusion in Microsoft Security Essentials, please follow these instructions (note that you may need to restart your computer in Safe Mode before doing this, and you can find instructions for that at this link): Open Microsoft Security Essentials. Go to the Settings tab. Select Excluded processes from the menu on the left. Click the Add button on the right. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Online Armor folder, select the file you wish to exclude, and click OK to add it. Repeat the last two steps until you have added each of the following files: oacat oahlp oasrv oaui Be sure to click the Save changes button in the lower-right corner when all of the files have been added. Please note that the Online Armor folder should be as follows: C:\Program Files\Online Armor On 64-bit editions of Windows, it will be a bit different: C:\Program Files (x86)\Online Armor Here are instructions to add Microsoft Security Essentials to the exclusions in Online Armor (be sure to restart your computer if it is running in Safe Mode, as Online Armor will not run in Safe Mode): Open Online Armor. Go to Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Using the little [+] and [-] buttons to the left of folder names to open and close them, navigate to the Microsoft Security Essentials folder, click on the folder to select it, and click OK to add it. Be sure that the option to also exclude subfolders is selected before closing Online Armor. The Microsoft Security Essentials should be in C:\Program Files or C:\Program Files\Common Files, and it may be named Microsoft Security Client.
  4. Is Online Armor running in Standard Mode or Advanced Mode?
  5. Did you check to see if a2guard.exe was running before launching Emsisoft Anti-Malware from the desktop icon?
  6. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  7. Emsisoft Anti-Malware shouldn't be deleting all of your cookies. May I ask which browser you have this issue with? I assume it is Internet Explorer? What websites do you need to log in to again after running a scan? Also, can you post a scan log from Emsisoft Anti-Malware showing the detected cookies? Here are the instructions: Open Emsisoft Anti-Malware. Click on Logs in the menu on the left. Go to the Scan tab (it may take a minute for the list of scan logs to load). Select the scan log from the list. Click on the View details button to open the log. Click on File and then Save As to save it on your desktop. Attach the scan log you saved on your desktop to a reply by using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  8. Try saving the screenshot as a PNG (Portable Network Graphics) image. The forums should allow most image file types, and PNG tends to be one of the better ones for web graphics. You can also get me a fresh OTL log so that I can take a look at the startup and the services to see if MSE is still partially there.
  9. Please allow me to apologize for the slow response. I asked our main Online Armor developer about this, and he is fairly certain that what you want to do isn't possible in Online Armor.
  10. I have forwarded this to our developers to see if they have any input on it.
  11. You're quite welcome. Please let me know if you have any further issues.
  12. Have you tried setting the interval to 2 or 3 hours? I'm not sure if a period of time that is shorter than the scan time would work.
  13. EAM 8.1.0.19 was released today as a stable update, so even without beta updates enabled it should have been installed earlier today. Let me know if the logs disappearing issue continues, and I will write some instructions for getting a debug log using our new internal debug logging system.
  14. So far everything is checking out. The logs are giving no indication that there is still an infection, so I have to assume at this point that an infection is not the cause of your performance issues. Before we begin any more advanced troubleshooting, could you try uninstalling Microsoft Security Essentials and let me know if that resolves the issue?
  15. So far you are the only one who has reported that the instructions for exclusions are not working. Until we find out why they are not working for you, then we can't resolve the issue. As for the problem caused by the MSE update in general, I think Microsoft is the one that will need to fix it (since they introduced the issue with one of their updates). Outside of the exclusions that we are recommending as a workaround, I do not yet know if there is anything else we can do. You may be able to uninstall the update that caused the issue, assuming that it was downloaded and installed as a normal Windows Update. I'm not entirely certain how the program updates to MSE are handled. I haven't tested to see if that is possible. You might be able to make it work that way. AVAST and AVG do offer free AV solutions as well, however there have been random issues with AVAST and OA in the past (I think exclusions resolve all of the issues that I've heard of recently). I haven't heard of any recent issues with AVG, however I also don't know how many people use AVG and OA together.
  16. There is an issue with MSE and OA right now (started a little more than a week ago after an update to MSE) that requires exclusions. Some people were complaining about 20 minute boot times, and getting stuck on a black screen when trying to boot Windows normally.
  17. To find those settings, open Emsisoft Anti-Malware, go to Configuration in the menu on the left, and click on the Logging tab.
  18. That is a little odd. Lets see if RogueKiller finds anything. Please post a RogueKiller log by following the instructions below: Download RogueKiller from this link, and save it on your desktop. Run RogueKiller (please note that if it doesn't work the first time, you can try it again several times and it may start to work): On Windows XP make sure you are logged in as an administrator and double-click on the RogueKiller icon. On Windows 7 and Vista simply right-click on the RogueKiller icon, and select to Run as administrator. Click the Scan button in the upper-right corner (don't worry about the rest of the options for now). In the middle, on the left, it will tell you the status. When it says Scan Finished, then please close RogueKiller. It will warn you that nothing has been deleted and ask you if you want to quit, so be sure to click the Yes button. There will be a new file and folder saved on your desktop. The folder (usually named RK_Quarantine) can be deleted. The file (usually named RKreport or RKreport[1]) contains the log. Please attach the RKreport file to a reply by using the More Reply options button to the lower-right of where you type in your reply.
  19. Now that I think about it, Microsoft Security Essentials has a service as well. Since you need to be able to access Online Armor, better to just disable MSE's service and then reboot, that way you can add the exclusions to Online Armor and then reenable the MSE service.
  20. I wouldn't consider it ideal, as Windows Defender on Windows 7, Windows Vista, and Windows XP is not intended to perform the role of an anti-virus. Malwarebytes Anti-Malware is also not intended to take the place of an anti-virus software.
  21. When it says "not updated", it means it didn't download the file. In a case like that, the issue if most likely a problem with the update servers, so just try again later and if you still have trouble downloading the same file then let us know. We'll probably need a Fiddler log to see what is going on.
  22. I'll let Andrey know that you would like to translate Online Armor.
  23. There are ways of doing this (disabling services and temporarily deleting startup items), and I would believe that disabling Online Armor's service would be enough for you to get the computer started and logged in normally for troubleshooting. Technically you should manually disable Online Armor's service though, however I guess it's still better than a 10-20 minute boot time. To access the services in Windows, just hold down the Windows key on your keyboard (the one that has the Windows logo on it, usually found in between the Ctrl and Alt keys) and tap the R key to open the run dialog, type services.msc into the field, and click OK. You should be able to find the Online Armor service in the list, then just right-click on it and go to Properties to change its settings. Just be sure to change it back to whatever it was set for (I think the default is 'Automatic') after you are done troubleshooting, as Online Armor won't function at all if the service won't start.