GT500

Emsisoft Employee
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Everything posted by GT500

  1. Does the uphcleanhlp.sys file exist on the computer when the Uphclean service is not running? It should be in the C:\WINDOWS\system32\Drivers folder.
  2. Do you have a USB flash drive connected, or perhaps a memory reader with a memory card in it? Your hard drive certainly isn't low on space, so it must be another drive that is causing the error messages.
  3. To answer the original question, Mamutu is the Behavior Blocker from Emsisoft Anti-Malware in a stand-alone product. It is true that Mamutu is discontinued, and you should uninstall it and use Emsisoft Anti-Malware instead. The reason you cannot use both is because they use the same service and driver names, so they would not be able to run side-by-side.
  4. I am not aware of a fix yet, however we do have a bug report open on issues with the Last Scan time not displaying properly, so it is possible that the two are somehow related.
  5. You appear to be using the parameters correctly, so I'm going to open a bug report on this so that our developers will take a look at it.
  6. Does the uphcleanhlp.sys file exist when uphclean.exe isn't running?
  7. That depends on why it isn't compatible, and we can't know that without having one of those modems for our developers to take a look at.
  8. It's possible that something had removed the startup item or changed the start type on the service (or perhaps both). If it happens again you can try switching the option on and off and reboot just to see if that fixes it.
  9. I would believe it saves the time and day it was last able to download updates in its settings file, and based the Last Update time on the amount of time since that.
  10. Do you also have these issues when Emsisoft Anti-Malware isn't running? You can test this by doing the following: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Uncheck the option that says Enable Guard on system startup. Restart your computer. To get Emsisoft Anti-Malware to run on startup again, just reenable that option and restart your computer.
  11. If installing Beta Updates resolved the issue, then you shouldn't need to do anything else. If you are still having issues, then please send me the log from OTL, as that might show what is causing the issue.
  12. Try the following: Open Online Armor. Go to Options in the menu on the left. Make sure you are on the General tab. Make sure the option Launch Online Armor at next startup is selected. Restart your computer, and let me know if it still does not start automatically.
  13. Try the following: Open Online Armor. Go to Programs in the menu on the left. Uncheck Hide trusted so that you can see everything in the list. Look for uphcleanhlp.sys in the list. Click on uphcleanhlp.sys to select it, and then click the buttons to Allow and Trust it. There should resolve the issue.
  14. Anything that has to do with network traffic in Online Armor will not work with that particular modem.
  15. That's good. Thank you for letting us know.
  16. One of our developers contacted me earlier today, and let me know that he had taken a look at your screenshots. He told me that Online Armor isn't compatible with your wireless device, and that's why the OA Helper Driver isn't being installed for it.
  17. I just checked our helpdesk, and it looks like I had already replied to your question about an hour ago. If you would prefer to be assisted via e-mail, then please feel free to reply to my e-mail. If you would prefer to be assisted on the forums, then you can attach the OTL log I requested to a reply by using the Mode Reply Options button to access the attachment controls.
  18. Not a lot removed, but they did get more than the OTL log showed. I take it that there hasn't been any change in the performance issue?
  19. I don't see where it says "8.1.0.133", however it is possible that someone else already noticed it and had it changed.
  20. That's interesting. I use Windows 7 x64, and I don't recall Emsisoft Anti-Malware needing admin rights for updates. I just tried it, but obviously since I am using 8.1.0.33 I should be seeing the same behavior that you are.
  21. Please following the instructions below to get a log from System Information: Click on the Start button. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Information. Click on the File menu to open it. Click on Save. Save the System Information on your desktop (this may take a few minutes). Close the System Informaton window and then right-click on the System Information file you saved, go to Send to, and select Compressed (zipped) folder. This will add your System Information file to a ZIP archive that you can attach to a reply in this forum topic. Reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply, and attach the ZIP archive to a reply.
  22. Oops. I usually skim the posts in a topic to see what I already asked for, but I guess I forgot to when I posted that. I don't think this will be a huge help, however I did see something in the OTL log that AdwCleaner and Junkware Removal Tool can remove, so lets try them and see if they help. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  23. Both of them update through the service. The Emsisoft Anti-Malware GUI (a2start.exe) does not ask for admin rights on Windows 7 when I launch it, so it should be able to connect to the service and start the update check without admin rights. That being said, I didn't check on Windows XP, so it may work differently there. Also, please note that Emsisoft Anti-Malware 8.1.0.33 was released as a stable update earlier today, so you can turn off Beta Updates now (unless you would like to receive beta updates when they are available).
  24. It does if you check the box to always allow software from Emsisoft. Are you using Online Armor Premium, or the free version?