GT500

Emsisoft Employee
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Everything posted by GT500

  1. I'm testing this right now. I see your forum profile says you use Windows 7 x64. I assume that this issue with Online Armor, Sandboxie, and Google Chrome is happening on Windows 7 x64?
  2. So far, I have no been able to reproduce this in my own testing on 32-bit Windows 7, but now that I think about it I may be testing on the wrong platform. I'm going to retest this on Windows 7 x64, and see if I can reproduce it there. If I can, then we will know that it is exclusive to a 64-bit environment (perhaps because Sandboxie works differently on 64-bit editions of Windows).
  3. I've never tested Online Armor with µTorrent 2.x before, so if there is an issue then we will need some logs to see what the problem might be. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with µTorrent and Online Armor. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  4. OK, go ahead and run TDSSKiller again, and make sure to select Skip for everything except the TDSS File System detection. For the TDSS File System detection, select Cure if it is available, otherwise select to delete or remove it.
  5. Please get me a log from TDSSKiller by following the instructions below: Download TDSSKiller from this link and save it on your desktop. Run the TDSSKiller download that you saved. Click on Change parameters as it shows in the following screenshot: Make sure that Verify digital signatures and Detect TDLFS file system are checked as in the following screenshot, and then click OK: Click the Start scan button as in the following screenshot: You will see the following as the scan runs: If there are any threats or malicious items detected, then make sure the option to the right of each item is set to Skip as in the following screenshot (it is very important that TDSSKiller not be allowed to Cure, Quarantine, or Delete these detections!), note that you can click on the selection action to open a list and change it if it is not set to Skip automatically, and then click Continue at the bottom when everything is set to Skip: Click on Report in the upper-right corner, as in the following screenshot: You will see a report similar to the one in the following screenshot. Please click in the report somewhere, then hold down the Ctrl key on your keyboard and tap the A key to select the entire report. Once everything is selected, then it should look similar to the following screenshot, and you will be able to hold down the Ctrl key on your keyboard and tap the C key to copy the entire report. Open Notepad by clicking on the Start button, going to All Programs (or just Programs in Windows 7 and Vista), then Accessories, and clicking on Notepad in the list. Once Notepad has opened, click on Edit to open the Edit menu, and then click Paste, as in the following screenshot: Once the report has been pasted into Notepad, click File to open the File menu, and then click Save as, as in the following screenshot. Please save the report on your desktop and attach it to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  6. Please try putting Online Armor in Learning Mode, and then install the Windows update. You should be able to do this by right-clicking on the Online Armor icon in the System Tray, and selecting Learning Mode from the menu.
  7. Have you tried this with the latest version of µTorrent? I would believe the current stable release is 3.2.
  8. Did you have Online Armor running normally while installing Windows Updates, or did you have Online Armor in Learning Mode?
  9. It look like your using a non-English version of Windows, so please try to bear with me, as I am only familiar with the English versions. If you want to turn off the service that is running in the background, first you need to right-click on the Emsisoft System Tray icon and select Shut down guard from the menu. After that, hold down the Windows key on your keyboard (it's usually between the Ctrl and Alt keys) and then tap the R key to open the Run dialog. Type services.msc into the Run dialog, and then click OK to continue. Scroll down in the list until you find Emsisoft Anti-Malware 6.0 - Service and right-click on it, then select Stop from the menu. This will shut down the a2service.exe that you are seeing in your task manager, and you can restart it the same way and then launch the Emsisoft Anti-Malware Guard from the Start Menu to get the System Tray icon back. Please note that the Emsisoft Anti-Malware 6.0 - Service that you'll find in the list of services, and which you will find running as a process named a2service.exe, is the part of Emsisoft Anti-Malware that does all of the work in the background, and that is why it tends to use more memory. When this service is not running, Emsisoft Anti-Malware will not be able to do anything (protect your computer, scan your computer, etc) so we normally recommend that you don't stop it or change its startup type unless you have no other choice, or unless we ask you to as part of debugging steps to determine the cause of a problem.
  10. OK, I went ahead and fixed the expiration date on your license key. Let me know if you have any more trouble with the expiration date.
  11. Please open Online Armor, select 'Options' from the menu on the left, go to the 'License' tab, and then click the link to activate another key. After selecting your license type and clicking 'Next', please copy and paste your license key into the field and continue by clicking 'Next' again. This should reactivate Online Armor and at the very least move your license key to our Customer Center where I can fix it for you if I need to. If Online Armor is still showing the wrong license period, then please send me a private message on these forums with your license key and your Reference Number from when you purchased the extension, and I will go ahead and take a look at fixing it.
  12. Send me a private message with your license key, and I will check our system.
  13. You're quite welcome. Please let us know if you have any more trouble.
  14. The main service won't start, but the helper service still does.
  15. I have not tested Online Armor with software from PCTools, however Online Armor is designed to be able to work together with most anti-virus software. If there are issues, then the main program folder for PCTools can be added to the exclusions list in Online Armor, and I would imagine that PCTools has an exclusions list of some sort as well that you can use to exclude Online Armor's processes to help resolve any issues.
  16. I would believe that Emsisoft Anti-Malware's installer has been rebundled with newer signatures from Ikarus, so if you download and reinstall then you won't have to redownload all Ikarus signatures.
  17. We'll probably need some logs to see what the problem is. Open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode (just above the Run Safety Check Wizard, restart your computer, and then try reproducing your problem (browsing in Firefox, or whatever will cause the CPU usage to spike and your browser to not function properly). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to RapidShare, and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Also, I assume this is happening on your Windows 7 x64 computer? Do you have Service Pack 1 installed? Do you have any other security software installed?
  18. Just as an addendum to what hackerman1 said, I would believe that asking about common applications is still standard behavior for most firewalls. Obviously not for something such as GhostWall, but that is so out of date that you'd be better off not messing with it.
  19. Since this issue has been resolved, I'm going to go ahead and close this topic. Please let either me or Fabian know if you need it reopened.
  20. The large updates after an install should be fixed in Emsisoft Anti-Malware version 7.
  21. avast! has a self-protection that prevents it from being removed. That would need to be disabled before trying to uninstall it via other means. Also, there is no guarantee that Revo Uninstaller will remove all parts of avast!, so I do recommend using the official uninstall tool (you will still need to disable the self-protection in avast! before it will uninstall it).
  22. Have you tried avast!'s uninstall tool? Here's a link to the page detailing how to use the tool. You should be able to reinstall avast! after running it and restarting your computer. If you are not able to, then ask about it on their forums, as avast! would probably be more compatible than AVG. Microsoft Security Essentials would most likely also work just fine. Since you have Online Armor, that should make up for the general lack of advanced features in Microsoft Security Essentials.