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Emsisoft Employee
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Everything posted by GT500

  1. We don't recommend disabling Windows/Microsoft services. It's always best to leave them at their default start types. Emsisoft Internet Security does not require Windows Firewall or Windows Defender, but both of those should be turned off by Windows when Emsisoft Internet Security is registered with the Security Center.
  2. Skype makes a lot of P2P connections, so it makes sense that you would be bombarded with constant notifications from EIS related to Skype.
  3. Well, the detection from Malwarebytes Anti-Malware is a PUP (Potentially Unwanted Program), so that would be something like a browser toolbar or whatever. You can ignore that during the installation and remove it later if you want. The game should still work after the PUP component is removed. Alternatively, since Shockwave Games appears to be installing PUPs, you may want to try another source for free games that doesn't do that. I know that Steam has a number of free games that you can download and install. Here's a direct link to their Free to Play section. Just note that you do have to i
  4. Currently it isn't possible to switch between engines. Even if you could enable or disable the engines, the engine would still be loaded into memory, so it isn't really worth doing it (it would just reduce protection). I've asked a developer to take a look at your topic for the other questions.
  5. The issue with the file being redownloaded should be fixed soon.
  6. The addition debug info is for the firewall logs. Did you restart your computer after enabling Debug Mode? It doesn't take effect until after a reboot.
  7. If it is running on startup, then the loadpoint would need to be deleted. A program such as FRST can do that. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your 'Downloads' folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exe For 64-bit (x64) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run t
  8. Our developers said that the logs were firewall logs, and not debug logs. They were also wondering if you regularly use a keyboard shortcut such as Ctrl+Alt+L?
  9. If you just need to download YouTube videos, then I recommend using one of the numerous browser extensions for that. Some of them even support a large variety of video and audio streaming services.
  10. The alert from Emsisoft Anti-Malware about "Program is attempting to manipulate other processes" just means that the program in question is trying to read or write to the memory of another program running on your computer. There are many legitimate uses for that type of technology, and the reason you are seeing the notification is because the program in question is not signed with a trusted digital certificate. As for the notification from Malwarebytes Anti-Malware, I can't see the entire application name, so I don't have enough information to go on to look up the program that was detected.
  11. We do have a removal utility called Emsiclean, however it isn't really intended to be used without first contacting support, and you need to run the normal uninstaller before using it. It can be downloaded from this link.
  12. There are some known performance related issues with Online Armor right now, and this does sound similar to some of the ones that have been reported. What happens when you uninstall Online Armor, restart your computer twice, and then download and reinstall Online Armor from this link.
  13. Running through the tracker quickly, this appears to be a known issue when Beta Updates is enabled. Hopefully it will be fixed soon.
  14. Lets get some debug logs from Emsisoft Internet Security. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up,
  15. OK, I've forwarded your log to one of our developers.
  16. Lets try running AdwCleaner and Junkware Removal Tool to see if there were any parts that we missed, because the Emsisoft Emergency Kit Scanner should have detected and removed the entire YTD Video Downloader program. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restar
  17. There are parts of YTD Video Downloader that are not being deleted? I'll let one of our malware analysts know, so that they can take a look at this.
  18. The Scheduled Scan should do a Deep Scan by default, but you can create a custom scan set to define exactly what options you want it to use. Here's how to do that: Please open Emsisoft Anti-Malware. Go to "Scan PC" on the left. Select "Custom Scan" and click the "Scan" button. Under "Scan Objects" make sure that everything is selected. Under "Scan Settings", make sure that only the following options are selected: Detect Potentially Unwanted Programs (PUPs) Scan in compressed archives (zip, rar, cab) Scan in NTFS Alternate Data Streams. Click the "Save settings" button. Name it something li
  19. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums
  20. It's probably having issues updating the file. If you follow the instructions at this link to start your computer in Safe Mode, you can try deleting/renaming the fwndis64.sys file, and then restart your computer and try the update again.
  21. Do you have any other security software (anti-virus, firewall, etc) installed?
  22. Right now you would have to uninstall version 8 in order to install version 9.
  23. You can add the VPN software's folder to the exclusions list in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
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