GT500

Emsisoft Employee
  • Content Count

    13194
  • Joined

  • Days Won

    406

Everything posted by GT500

  1. Yes, this is an unfortunate bug in the way Windows 7 handles System Tray icons. The only workaround is to set Windows to never hide icons in the Notification Area.
  2. That's great! Thanks for letting us know.
  3. I've received it, and am attaching it to our bug report on Online Armor 7 performance issues.
  4. I guess I already did ask for that. I thought this was a different topic for some reason.
  5. Would it be possible for you to go to VirusTotal, upload the following file for analysis, and then post the link to that analysis for me? C:\Program Files (x86)\360\360safe\deepscan\ZhuDongFangYu.exe
  6. Just to let you know, I am creating a bug report on this issue so that our developers can look in to it further.
  7. It's considered a 'trace', so it would be detected by a Quick Scan, so it needs to be deleted before you can install successfully. Lets just use OTL to delete it. I have written a cleanup script for OTL (if you need to, you may download OTL from this link). Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window: Then click the Run Fix button at the top. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own). After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.
  8. I know I sound like a broken record, but is there any possibility of Debug Logs?
  9. OK, I have forwarded your logs on to our developers.
  10. The install only took about a minute, and that includes clicking 'Allow' on OA's notifications about the installer.
  11. OK, then you probably have it running in freeware mode. We'll probably need some logs to see what the problem is. Please reenable the OA Helper Driver in your network connection's properties, then open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with web pages. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  12. I thought you were referring to the data displayed in Online Armor. Did you mean that it was cutting off the network connection?
  13. Let me know if you have any trouble with the beta updates.
  14. Lets get a log from OTL, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  15. I'll try to make sure that all of the topics on the forums about this issue get updated to let everyone know when the fix has been released as a final update, so that you can turn off beta updates.
  16. Fabian probably switches the editor to BBCode Mode so that he can do the quote tags manually. Here's an example of what the code looks like to quote multiple things: [quote name="Someone"]First quoted part of message.[/quote] Reply. [quote name="Someone"]Second quoted part of message.[/quote] Another reply. [quote name="Someone"]Third quoted part of message.[/quote] An another reply.
  17. Lawrence, I think I already replied to your question on our helpdesk. Please let me know if you got the message.
  18. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with high CPU usage when loading a web page. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  19. Has the problem happened again? It's possible that something prevented the GUI from pulling data from the service's memory.
  20. As far as I know, no one else has reported this issue. It is possible that it is happening on some other computers, and it either wasn't noticed or wasn't reported. I can't really know for sure.
  21. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.