GT500

Emsisoft Employee
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Everything posted by GT500

  1. Andrey says he can't know anything for certain without Debug Logs and your history.dat file.
  2. Do you know what directory the games are installed in? If so, then you can add it as an exclusion. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  3. OK, I'll pass that on to our Online Armor developers so that they can take a look at it.
  4. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem (or, in this case, problems). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  5. It's probably a certain part of the login process that is running slowly. This could be caused by EAM monitoring something on startup. In general it isn't a big deal, so long as a few extra seconds in the boot cycle doesn't bother you.
  6. Those three detections are just setting, and are not infections. Setting.DisableTaskMgr (A) means that the Task Manager has been disabled, and you should allow EAM to fix that. Setting.DisableRegistryTools (A) means that certain registry tools (I would believe Regedit) have been disabled, and you should probably allow EAM to fix that as well. Some companies may disable those things on their computers, however those particular utilities are rarely disabled deliberately.
  7. What mode do you have Online Armor running in? Standard Mode, Advanced Mode, or Learning Mode?
  8. Windows should save a minidump in a folder such as C:\Windows\minidump Would it be possible to ZIP the minidump and attach it to a reply? You can ZIP files by right-clicking on them, going to Send to, and selecting Compressed (zipped) folder. You can access the attachment controls by clicking the More Reply Options button to the lower-right of where you type in your reply.
  9. That will happen in Advanced Mode. When running in Advanced Mode, Online Armor expects you to create rules manually. Just switch to Standard Mode and run your games, and it should create rules for them.
  10. They should be fine together, however if you do experience issues then you can try to instructions at this link.
  11. Have you tried closing Advanced System Care 7 and Sandboxie before running a scan? Also, since you appear to have AVG's search hijacker installed, you may want to run AdwCleaner and Junkware Removal Tool to get rid of it. Here's instructions: Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  12. If you know what folder iTunes is installed in, then you can add it to the exclusions in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  13. Do you normally run OA in Advanced Mode or Standard Mode?
  14. I would believe that how each test is handled is different on each operating system, however I will need to ask our developers about that to be sure.
  15. This happens when the Wizard was not able to write the license information to the a2settings.ini file in the Emsisoft Anti-Malware folder. There are a number of things that can cause this (other security software, filesystem issues on the hard drive, infections, etc) so it is difficult to say exactly why you experienced it. Just be sure to let me know if this happens again.
  16. Lets get an OTL log and see if it shows the cause of the problem. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  17. Emsisoft Anti-Malware uses two databases, which is around 200MB in size. In order to prevent RAM usage from always being more than 200MB it will offload all signatures that are not being used into the pagefile, and Windows will move them back in to RAM as they are being used. This is why memory usage fluctuates like it does.
  18. To exclude a program from being monitored, you need to open the whitelist, and add the exclusion as a process exclusion (none of the other exclusion options effect the real-time protection). Process exclusions cannot be done for an entire folder/directory, and must be done per-process.
  19. Certain Emsisoft scan features (such as PUP detection) are purposefully disabled in the VirusTotal scanner.
  20. There's no need to close your forum topic. You can just collect the logs when you are able to, and then post them in a reply.
  21. If the driver is only created when the Uphclean service starts, then this would explain the odd behavior from Online Armor. You can enable display of hidden and system files to see if this is happening. Here's a link to instructions for doing that on Windows XP, and that page has instructions for other editions of Windows as well if you need them.
  22. Online Armor will monitor every program that is not excluded, however only our developers really know how much data it needs to read from the hard drive in order to do this. I imagine that the number of reads from the hard drive depends on what all it has to load (it does load a database and other information in addition to what it does when monitoring programs). I think there are some infections that have saved files in the winsxs folder, so I would recommend not excluding it.