GT500

Emsisoft Employee
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Everything posted by GT500

  1. After the reinstall, everything should have been OK. Did you do an upgrade or a fresh install?
  2. If you right-click on that extra Network Connection and go to 'Properties', does it have OA Helper Driver in the list?
  3. ZIP file scanning is only a part of BitDefender's scan engine, and it should only be used when running an on-demand scan of your computer. I do not believe that the Outlook add-in has ZIP file scanning integrated into it.
  4. Yes, for the vast majority of users, the issue seems to disappear after a reboot. Chances are it will come back eventually, and if possible it would be nice to get some Debug Logs. Please let us know if you do experience any further issues.
  5. I'm glad to hear that the updates are working correctly now. Go ahead and finish up with Kevin (ShadowPuterDude), and be sure to let us know if you have any further issues with the updates.
  6. Yes, he is the one helping you to clean up your computer. Go ahead and let him know about this issue, and he should be able to help you.
  7. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  8. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  9. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  10. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  11. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  12. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart the computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave the computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on the desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on the desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  13. Thank you for the logs. We have determined that this issue is related to our Host Rules. On certain computers running Windows 7 (specifically slower computers such as netbooks, or ones that are older or having performance issues for other reasons) the Emsisoft Anti-Malware service does not start in time, and the Windows system that controls services terminates the service because it took too long to start. It is possible to replace the Host Rules with an older (and smaller) version to temporarily get Emsisoft Anti-Malware working again, however please note that once Emsisoft Anti-Malware updates its database it will download a new copy of the Host Rules, and if you restart your computer you will once again not be able to start Emsisoft Anti-Malware. If you want to try this workaround to the issue in order to get Emsisoft Anti-Malware working again, then you would either have to leave your computer on all the time (at least until we are able to release a fix for the issue), or you would need to disable automatic updates in order to prevent the Host Rules from being updated. If you would like to try the workaround, then I have attached an older version of the Host Rules (host_rules.zip) to this message. You can simply save it on the desktop of the computer that is having the issue, and follow the instructions below: Right-click on the host_rules file you saved on your desktop, and select to extract it. Find the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Copy the a2hosts.dat file that you extracted from the file on your desktop into the Emsisoft Anti-Malware folder (you can right-click on the file to copy, and then when looking at the contents of the Emsisoft Anti-Malware folder you can click on Organize and select Paste). Select to Copy and replace when it asks you about the existing file. When Windows asks you to provide administrator permission to copy the file, click on Continue to finish copying the file. Once the file has been copied, please try launching Emsisoft Anti-Malware from the icon on the desktop, and that will also start the protection.
  14. The idea is that a trustworthy domain would not be on the same server as an untrustworthy domain, however it has been known to happen. Certain server hosting companies do not enforce their server hosting policies.
  15. My understanding, from what Andrey has told me in the past, is that when something is excluded Online Armor will completely ignore it. It is possible that Online Armor is still aware on some level that a program in an excluded folder has launched, however I don't know the technical details in regards to how it actually works.
  16. I don't know how intentional it was (Andrey doesn't tell me why he makes every change in Online Armor), however that does seem to be fairly normal memory usage for version 7. I don't think that version 6's memory usage was a lot less than that, however I don't remember exactly what it was, and it can change with program and database updates.
  17. Was Online Armor installed before you upgraded to Windows 8.1, or did you install Online Armor after installing Windows 8.1?
  18. I recommend that you finish up with Kevin in the malware removal section before we worry about that, as Kevin may be able to find an explanation for these events. That being said, Emsisoft Anti-Malware's website blocking works by blocking attempts to lookup a website's address via DNS. It is possible that you are simply having some DNS issues, which could certain lead to slowdowns, however I think it would be best to let Kevin assist you with that since you are already working with him.
  19. Yes. If the service isn't running, then Emsisoft Anti-Malware will try to start it, and any errors should be logged. This will help in determining what is causing the issue. Yes, this issue seems to have cropped up over the weekend, and we are currently trying to collect debug information so that our developers can determine the cause. Hopefully it will be fixed soon.
  20. OK, I've sent the logs to our developers. Lets see if we can also bet a memory dump from the service. If you hold down the Ctrl and Shift keys on your keyboard and tap the Esc key, this will open the Task Manager (works on all editions of Windows since Windows 2000). In the Task Manager go to the Processes tab, and then click the button at the bottom that says Show processes from all users. Look in the list for an a2service.exe which is the Emsisoft Anti-Malware service. If it is there, then please do the following: Right-click on a2service.exe and select Create Dump File (if there is an error about permissions or access denied, then stop there, and let me know). When the dumping process is done, it should tell you where the dump file was created. This should be your temp folder. Hold down the Windows key on your keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type in %TEMP% and then click OK to open your temp folder. Look for a file named a2service.DMP and right-click on it, go to Send to, and select Compressed (zipped) folder. It will create a new ZIP Archive named a2service, which you can move to your desktop. Please attach this a2service ZIP Archive to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  21. Could you please attach the log from the scan to a reply so that I can take a look at it? The Emergency Kit saves logs in its 'Reports' folder, which you can usually find in C:\EEK\Run\Reports
  22. That's possible. If you want to try it, then please let me know how it works out.
  23. Lets gets a Fiddler log to see what is going on. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Online Armor. Go to Options in the menu on the left. Click on the Internet Settings button. Check the box that says Use a proxy server. Enter localhost in the Address field, and then enter 8888 in the Port field. Click 'OK'. Go back to the Menu on the left, and select Status. Click on the Update now link to start the update (Fiddler must be running when you do this). After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop). Attach the file you saved from Fiddler to a reply for us to review by using the More Reply Options button to the lower-right of where you type in your reply.
  24. That's a little higher than what I am seeing, but not by a lot: