Emsisoft Employee
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Everything posted by GT500

  1. They should be fine together, however if you do experience issues then you can try to instructions at this link.
  2. Have you tried closing Advanced System Care 7 and Sandboxie before running a scan? Also, since you appear to have AVG's search hijacker installed, you may want to run AdwCleaner and Junkware Removal Tool to get rid of it. Here's instructions: Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  3. If you know what folder iTunes is installed in, then you can add it to the exclusions in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  4. Do you normally run OA in Advanced Mode or Standard Mode?
  5. I would believe that how each test is handled is different on each operating system, however I will need to ask our developers about that to be sure.
  6. This happens when the Wizard was not able to write the license information to the a2settings.ini file in the Emsisoft Anti-Malware folder. There are a number of things that can cause this (other security software, filesystem issues on the hard drive, infections, etc) so it is difficult to say exactly why you experienced it. Just be sure to let me know if this happens again.
  7. Lets get an OTL log and see if it shows the cause of the problem. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  8. Emsisoft Anti-Malware uses two databases, which is around 200MB in size. In order to prevent RAM usage from always being more than 200MB it will offload all signatures that are not being used into the pagefile, and Windows will move them back in to RAM as they are being used. This is why memory usage fluctuates like it does.
  9. To exclude a program from being monitored, you need to open the whitelist, and add the exclusion as a process exclusion (none of the other exclusion options effect the real-time protection). Process exclusions cannot be done for an entire folder/directory, and must be done per-process.
  10. Certain Emsisoft scan features (such as PUP detection) are purposefully disabled in the VirusTotal scanner.
  11. There's no need to close your forum topic. You can just collect the logs when you are able to, and then post them in a reply.
  12. If the driver is only created when the Uphclean service starts, then this would explain the odd behavior from Online Armor. You can enable display of hidden and system files to see if this is happening. Here's a link to instructions for doing that on Windows XP, and that page has instructions for other editions of Windows as well if you need them.
  13. Online Armor will monitor every program that is not excluded, however only our developers really know how much data it needs to read from the hard drive in order to do this. I imagine that the number of reads from the hard drive depends on what all it has to load (it does load a database and other information in addition to what it does when monitoring programs). I think there are some infections that have saved files in the winsxs folder, so I would recommend not excluding it.
  14. Do you have a disk in the DVD drive? You can force it open with a paperclip if you need to. There's a tiny hole, usually somewhere below where the tray comes out when you press the button, and if you put a thin piece of metal (such as a paperclip) into the hole there's a catch you can push in to force the door open. This does not hurt the CD/DVD drive, because you are just manually turning the same gears that push the tray out.
  15. Lets get some debug logs from Emsisoft Anti-Malware. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Wait until after you see the error message (if there is anything you need to do to make the error message appear, then please do that). After seeing the error message, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  16. That's true, but we also distribute it in a self-extracting ZIP archive, which makes it seem like it is installing (although in reality it is just automatically unpacking the contents of the archive to a folder named 'EEK' in the root of the C: drive).
  17. I hate to say it, but the problem is most likely time. Our developers will get it done as soon as they can.
  18. Does the uphcleanhlp.sys file exist on the computer when the Uphclean service is not running? It should be in the C:\WINDOWS\system32\Drivers folder.
  19. Do you have a USB flash drive connected, or perhaps a memory reader with a memory card in it? Your hard drive certainly isn't low on space, so it must be another drive that is causing the error messages.
  20. To answer the original question, Mamutu is the Behavior Blocker from Emsisoft Anti-Malware in a stand-alone product. It is true that Mamutu is discontinued, and you should uninstall it and use Emsisoft Anti-Malware instead. The reason you cannot use both is because they use the same service and driver names, so they would not be able to run side-by-side.
  21. I am not aware of a fix yet, however we do have a bug report open on issues with the Last Scan time not displaying properly, so it is possible that the two are somehow related.