GT500

Emsisoft Employee
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Everything posted by GT500

  1. OK, I have forwarded your logs on to our developers.
  2. The install only took about a minute, and that includes clicking 'Allow' on OA's notifications about the installer.
  3. OK, then you probably have it running in freeware mode. We'll probably need some logs to see what the problem is. Please reenable the OA Helper Driver in your network connection's properties, then open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with web pages. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  4. I thought you were referring to the data displayed in Online Armor. Did you mean that it was cutting off the network connection?
  5. Let me know if you have any trouble with the beta updates.
  6. Lets get a log from OTL, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  7. I'll try to make sure that all of the topics on the forums about this issue get updated to let everyone know when the fix has been released as a final update, so that you can turn off beta updates.
  8. Fabian probably switches the editor to BBCode Mode so that he can do the quote tags manually. Here's an example of what the code looks like to quote multiple things: [quote name="Someone"]First quoted part of message.[/quote] Reply. [quote name="Someone"]Second quoted part of message.[/quote] Another reply. [quote name="Someone"]Third quoted part of message.[/quote] An another reply.
  9. Lawrence, I think I already replied to your question on our helpdesk. Please let me know if you got the message.
  10. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with high CPU usage when loading a web page. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  11. Has the problem happened again? It's possible that something prevented the GUI from pulling data from the service's memory.
  12. As far as I know, no one else has reported this issue. It is possible that it is happening on some other computers, and it either wasn't noticed or wasn't reported. I can't really know for sure.
  13. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  14. There's something else you can try. if you delete the following file, then then you should be able to launch Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files\Emsisoft Anti-Malware\a2hosts.dat Or, on 64-bit editions of Windows: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat There is a possibility that you may need to try to launch Emsisoft Anti-Malware more than once, but you may want to give it at least 1 minute after trying the first time, just in case it is taking a little bit of time.
  15. Try deleting the following file, and then launching Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files\Emsisoft Anti-Malware\a2hosts.dat Or, on 64-bit editions of Windows: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat
  16. Try deleting the following file, and then launching Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat
  17. OK, I have received your logs, and I have opened a bug report on this issue and attached your logs to the report.
  18. The idea behind the Beta Testers forum is to keep everything where our developers can easily read through it. When topics get posted in the public sections about beta issues, support usually has to bring them to the attention of the developers, whereas when you post in the Beta Testers section everything is set up so that it is easy for our developers to quickly skim through and find questions/comments/etc about the things they are working on.
  19. The routing table is the table of IP addresses maintained by your DHCP server (which is usually your router). If Online Armor is blocking anything related to that, then turning on the Firewall Logging and enabling the Advanced Debug Info should show it in the logs. You can do this by putting Online Armor in Advanced Mode, going to Options, and going to the Firewall tab.
  20. I know it's not fixed in the current beta version (you can see a quick rundown of the changes both here and here).