GT500

Emsisoft Employee
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Everything posted by GT500

  1. Steve, that's a beta version. I know it's a publicly available beta, however I would believe that Fabian still expects beta testers to keep discussions about betas in the Beta Testers forum. This will help keep the discussion where our developers are more likely to see it.
  2. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  3. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  4. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  5. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  6. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  7. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  8. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  9. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  10. You can add the full path to the file to be deleted to the BlitzBlank script if it is missing. We can also use a third-party utility to delete the files, such as OTL, if you have issues with BlitzBlank.
  11. I am not aware of any issues with Online Armor and BitDefender's anti-virus software, however please be aware that there would be issues with any of their security products that include a firewall, and there may be issues with security products that include HIPS.
  12. OK, have you tried adding an exclusion for your VPN software to Online Armor? Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  13. OK, we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Windows Store apps. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  14. Have you tried the instructions at this link as well?
  15. That depends on whether or not the browser could do that when not running in RunSafer mode. Of course, the same applies to the Program Files folder.
  16. Yes, the service does all of the work of protection. Our developers are working on this, so hopefully we will have a resolution soon.
  17. I also posted more detailed instructions about how to use the newer workaround here.
  18. You can also access it from within the Emergency Kit if you want to (it's in the lower-right corner of the Security Status screen).
  19. The problem has not been fixed yet, however we have a workaround that allows you to run Emsisoft Anti-Malware by changing the amount of time Windows will wait for services to start. If you want to try this, then please download the attached service_timeout_workaround.zip file, save it on your desktop, extract it (you can right-click on the file to do this), and then follow the instructions below: Right-click on the service_timeout_60_second_workaround file and select to Run as administrator. After answering Yes to allow it to run, a black rectangular window should appear on the screen, and then quickly disappear (when it disappears it is done, and this should only take about 1 second). Restart your computer. If you receive the same error message about Emsisoft Anti-Malware not being able to connect to the service application, then try running the service_timeout_120_second_workaround (right-click and select Run as administrator on this one as well), and then restart your computer again. If you want to remove this workaround, then you can run the service_timeout_delete_workaround file the same way as the others, and then restart your computer.
  20. Program updates will be installed when there is a fix, and Emsisoft Anti-Malware should have a new version number. You can also watch this forum and this blog for update news (the update would usually be published as a beta first so that it can be tested).
  21. Yes, one of our developers is working on a fix, and I have set up a test environment for them to work with.
  22. An excluded app is given free reign, whereas a Trusted app or DLL is still monitored, but everything that app or DLL does is automatically allowed. Were the repeated alerts for the same file? Only exclusions apply to an entire directory, and marking a file as Trusted does not effect any of the other files in that directory.
  23. Actually 'pursue' isn't really how we handle that. Opening a feature request in the system would probably be the best course of action, that way the idea gets the proper review, and everything gets handled in a certain order (determined partially by how old it is and the priority assigned to it). I honestly can't remember why Andrey said he hadn't fixed it yet. Since it was only reported by one person, it probably has a low priority, so it may not be a quick fix.
  24. Did you have an older version of VLC installed? If so, did you clear the VLC cache when you installed it, because that cache can cause VLC to take forever to open even without OA installed.
  25. Does the issue also happen when Online Armor is in Learning Mode?