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Emsisoft Employee
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Everything posted by GT500

  1. I haven't heard anything from our developers, but will see if I can follow up with them.
  2. Yes, go ahead and run the batch file to disable debug output. I'll pass this your log on to one of our developers.
  3. You need to exit the Guard by right-clicking on the System Tray icon first, then you can stop the service from the service manager.
  4. My understanding is that our malware analysts are not currently updating the database for HiJackFree, and that we are intending on discontinuing it. We recommend using a tool such as Autoruns instead.
  5. Adding those ports as allowed means they are being allowed through the firewall for httpd despite your rule to block it in the Firewall section.
  6. The kind of rules that are usually sent to the Anti-Malware Network are Application Rules for the Behavior Blocker. You can find these by doing the following: Open Emsisoft Anti-Malware. Go to Guard in the menu on the left. You should be on the Application Rules tab when you do that. These rules are created when you select to Allow or Block something from notifications displayed by Emsisoft Anti-Malware about potentially malicious behavior.
  7. I have attached a ZIP archive to this message named "cleaning_engine_debug_output.zip" which contains two batch files. One is named "cleaning_engine_enable_debug_output" and the other is named "cleaning_engine_disable_debug_output". Please download this ZIP archive, extract the batch files, and run the "cleaning_engine_enable_debug_output" file (if your computer is running Windows Vista or Windows 7 then please make sure to right-click and select to "Run as administrator"). cleaning_engine_debug_output.zip After running the batch file, launch Emsisoft Emergency Kit try your scan again. Aft
  8. Port 80 is the port that normal HTTP traffic is sent and received on. HTTPS (SSL/TLS encrypted HTTP traffic) should use port 143 if I remember right. If you block Apache in OA's Program settings, then Apache cannot run. Blocking the ports denies it Internet access, however from what you have said it sounds like Apache won't start if it cannot open that port. I don't really know anything about Apache (I use NGINX rather than Apache), so you may want to ask about the proper httpd.conf settings on the Apache IRC channel (see this link for information about getting help with Apache, and please b
  9. Yes, lets see if we can narrow it down to a specific product.
  10. OK, one of our developers told me that your logs contained information about license verification errors. They also told me that if you close the license dialog rather than selecting a license type, it will shut down Online Armor and disable the option to run at startup (so that part is expected behavior). They are recommending a reinstall of Online Armor to see if that resolves the issue. Make sure that, after you uninstall Online Armor, and before you reinstall it, that you restart your computer twice. You can download the latest version of Online Armor from this link.
  11. Online Armor can completely block your Internet connection when displaying a firewall notification. This is a security feature, to ensure that your Internet connection is not being abused by one program while you are dealing with a notification for another program.
  12. OK. Let us know if you would like to try again in the future.
  13. I assume the recovery you did was he one that restores the computer to its factory default configuration? Have you tried reinstalling Emsisoft Anti-Malware to see if it works OK by itself?
  14. OK, I have let the developer who looked at your log know that you posted new logs.
  15. I've received your logs, and am passing them on to our developers.
  16. Please try the following: Right-click on the little Online Armor icon in the lower-right corner of the screen (to the left of the clock). Enable Learning Mode. Launch your FTP program and try to connect to a server that uses SSL. After closing your FTP program, turn off Learning Mode. Launch your FTP program again, and make sure that it can still connect to servers via SSL.
  17. Were you using both Online Armor and Emsisoft Anti-Malware, or were you using a different anti-virus?
  18. Performance issues for some users that develop over time and require a restart to fix are a known issue with version 7 of Online Armor. As of yet we do not have a fix for those issues. Backdoors in our software means not only are there backdoors for governments to abuse, but also backdoors for hackers and malware creators to abuse. We are not in the habit of purposefully adding anything to our software that can be exploited to bypass the protection or to compromise our customers' security.
  19. You're quite welcome. Please let me know if you have any further issues.
  20. Were you using any sandbox or virtualization software on the computer that you saw this error message on?
  21. I'm sorry, I didn't know that you were using Windows 8.1. Regardless, I'm glad that you were able to get the issue resolved.
  22. One of our developers has taken a look at your logs, and they are asking if you use the Update Proxy?
  23. I take it that shutting down avast! (or setting it to not run on startup and restarting your computer) doesn't help with the issue?
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