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GT500

Emsisoft Employee
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Everything posted by GT500

  1. cleverbridge is the company that manages our online shopping cart and processes payments for us. There has been a rare bug in Emsisoft Anti-Malware 8 where it can lose its license key, and need to be reactivated. There is some indication that it may have to do with the settings file being corrupted.
  2. OK, I've forwarded your logs to one of our developers.
  3. Lets get some debug logs from Emsisoft Anti-Malware (you can restart your computer normally, as Safe Mode is not needed for this). In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch f
  4. Online Armor does not have any settings to control whether all programs are blocked when a notification is being displayed.
  5. Have you added the main Origin folder as well? C:\Program Files (x86)\Origin
  6. You will need to start your computer in Safe Mode to be able to access the a2settings file. Here's a link to instructions on how to do that.
  7. The Fiddler log didn't contain any information from Emsisoft Anti-Malware. Lets try running the update while Windows is running in Safe Mode With Networking. There's more than one way to get into Safe Mode With Networking in Windows 8, so here's a link to an article about one way, and if you prefer then here's a link to another article describing another method.
  8. I recommend adding the game's folder to the exclusions list in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. Origin usually s
  9. I already answered your question on our helpdesk, but there's no harm in pasting it here too. Please try the following when installing Windows Updates: Right-click on the little Online Armor license key in the lower-right corner of the screen (to the left of the clock). Enable "Learning Mode". Install Windows Updates". Once Windows Updates are done installing, turn off Learning Mode.
  10. Once Unicode support is added to Online Armor, it will be possible to add an Arabic translation to Online Armor. Many of our translations are handled by volunteers, so we cannot guarantee when or if a specific language will be added.
  11. Lets get a log from Fiddler, and see if it shows the cause of the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Select the Update Settings tab. Click on the Connection settings link in the lower-right corner. Check the box that says Use proxy server. Enter localhost in the Proxy server field, and then enter 8888 in the port field. Clic
  12. Unfortunately Online Armor does not support Unicode, which would be necessary in order to support Arabic. Currently the only language that Online Armor supports which does not use the Latin alphabet is Russian.
  13. Adding exclusions to avast! for Online Armor might help. You may have to contact their support for instructions on setting global exclusions, but I am fairly certain that you can exclude the entire Online Armor folder, which should be in the following location: C:\Program Files\Online Armor
  14. The light bulb is shown when the device has been located and is turned on. The documentation is very vague in its description, but this basically just means that Online Armor can see the device on the network.
  15. Our servers should not be rejecting your update request due to too many installs. The server will reject update requests for reasons such as invalid license key, license key remapped too many times in a day, and incorrect parameters sent when checking for updates. Lets get a log from Fiddler, and see if it shows the cause of the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go
  16. Try the scan like this, and let us know if it works: a2cmd /f=c: /memory /pup /ntfs /delete /x=asp,bat,cgi,chm,cla,class,cmd,com,cpl,ini,css,dll,elf,exe,hlp,hta,htm,html,wh,js,jse,lnk,ocx,php,pif,xpi,reg,scr,sh,shs,src,sys,txt,vbs,vxd,wmf,doc,docs,xls,xlsx,ppt,pptx,pdf
  17. Have you tried a program such as TCPView from Microsoft, and compared the numbers it shows with the numbers in Online Armor? Also, Windows 7 has a built-in Resource Monitor that can tell you how much bandwidth each program is using. You can open it by holding down the Windows key on your keyboard and tapping R, typing in resmon, and clicking OK.
  18. Have you selected to Trust your other computer/computers on the local network?
  19. Have you added exclusions for avast! yet? It may be related to recent issues between avast! and Online Armor rather than just Online Armor blocking a function in Firefox. If you haven't, then here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want
  20. Sorry about that. I didn't see you mention Windows 8.1 in your first post. Microsoft made it... strangely complex... to get into Safe Mode on Windows 8/8.1, although I have to admit that I do like the fact that you can run a System Restore from the Shift+F8 boot options. No more bootable disks to fix problems with Windows not starting up.
  21. OK, I have forwarded your logs to one of our developers.
  22. Please try the following: Right-click on the little Online Armor icon in the lower-right corner of the screen (to the left of the clock). Select Learning Mode from the list. Try launching Firefox and save a webpage. Close Firefox. Turn off Learning Mode. Open Firefox again, and try saving a webpage again to see if it works without Learning Mode now. Let me know if that helps.
  23. I don't know for certain if Look 'n' Stop is involved, but it would probably be good to check and see just to know for sure. At least that way it can be ruled out as being related to the issue.
  24. Lets try deleting the 'a2settings' file from the Emsisoft Anti-Malware folder, and see if that helps. First, i recommend following the instructions at the link below to start your computer in Safe Mode With Networking: http://www.computerhope.com/issues/chsafe.htm Once your computer is running in Safe Mode With Networking, navigate to the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Once you have deleted the 'a2settings' file, then restart your computer normally, an
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