GT500

Emsisoft Employee
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Everything posted by GT500

  1. Don't worry if it takes some time before you are able to deal with this. If we can get the logs, then I can send them to our developers and they can take a closer look at them, and hopefully discover the cause.
  2. I have written a cleanup script for OTL (if you need to, you may download OTL from this link). Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window: Then click the Run Fix button at the top. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own). After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.
  3. It is normal for security software to use hooks (at least on 32-bit operating systems) in order to get the data they need for their real-time protection to work.
  4. The firewall settings are separate from 'Program' settings, and you can allow and block Internet access on a per-program basis. Just select 'Firewall' from the menu on the left in Online Armor, and you will see the controls. Also, if you want to control things on the level it sounds like you are looking for, you may want to put Online Armor in Advanced Mode. Note that, in Advanced Mode, you will need to do more manual configuration for things to work as you expect, however it does give you the extra control. You will also want to take a look at the online help for more information on how Online Armor works when in Advanced Mode.
  5. Thanks for the info stapp. I've sent an e-mail to Andrey to make sure that he is aware of this.
  6. Our developers are fairly certain that, after they merge all of the fixes into a final build, that the issue will be fixed. Hopefully that build will be ready soon. Please allow me to apologize for how long you have had to wait for this fix.
  7. I can confirm it with CCleaner on Windows 7 x64. I haven't tested with the other programs you mentioned.
  8. I assume that you mean when clicking a button or link within Online Armor to visit our website? May I ask which web browser is set as your default, and which other web browser you have installed?
  9. I've confirmed this, and I have created a bug report in our system.
  10. How long does it stall at 84%? Around 80% complete it does stall for a little bit to calculate how much it has left to scan.
  11. On Windows XP: %USERPROFILE%\My Documents\Anti-Malware On Windows 7 (and presumably Vista as well): %USERPROFILE%\Documents\Anti-Malware Just copy and paste those paths into the address bar in Windows Explorer, then press 'Enter', and it will take you right to it. Note that I'm fairly certain that this directory has nothing to do with your issue, however.
  12. More just hoping for an easy explanation. We'll probably need some logs to see what is causing this. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with the green border not appearing for programs in RunSafer mode. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  13. Incremental updates ease the burden, however you'll note from the size of our installer that the database is getting pretty big. The Emsisoft database is totaling over 96MB of disk space usage, and the BitDefender database appears to be around 136MB.
  14. I hope you mean that you are using the 32-bit Windows 8, as the system requirements for Windows 8 say that the 64-bit version requires 2GB of RAM. As for memory optimization, our database is well over 100MB just by itself, so trying to load it into memory it what is causing the issue with memory usage. Emsisoft Anti-Malware offloads as much of it into the pagefile as possible, however it still needs to be loaded on startup.
  15. You wouldn't happen to be using a sandbox program such as Sandboxie, would you?
  16. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and make sure that Online Armor is no longer registered properly with your license key. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  17. What happens if you run the utility at this link, and then restart your computer?
  18. If it happens again, then please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  19. Your operating system is Windows 7 x64, and your only other security software is avast! Free, correct?
  20. The log files do not contain any personally identifiable information (just some info about load points, installed software, errors in the Windows Event Logs, etc). If you look in your Emsisoft Anti-Malware folder (C:\Program Files\Emsisoft Anti-Malware) you should find the following files (note that the .ini on the end may be hidden when you are looking for the files, as Windows hides file extensions by default): a2settings.ini a2whitelist.ini a2rules.ini a2email.ini a2policies.ini skin.ini a2updateproxy_default.ini If you could ZIP these files and then send them to me in a private message, then that might help us diagnose the problem. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  21. OK, if you have any DebugView logs for me, then please feel free to send them to me in a private message.
  22. OK, our research team has verified that these domains (GOOGLE-ANALYTICS.COM and MIXPANEL.COM) are listed as ad tracking / privacy risks. They are not malicious, and the default behavior for these types of sites is supposed to be Alert, which would give you the option to allow it or block it, however you are probably not seeing the alerts if the game is in fullscreen mode. It is safe to go ahead and set these to Don't block since the domains are not malicious.
  23. Thank you. I have sent a message to our research team, and asked them to take a look at this. A simple work-around would be to change the Host Rules for the domains GOOGLE-ANALYTICS.COM and MIXPANEL.COM in Emsisoft Anti-Malware to Don't block, and this should prevent the Surf Protection from blocking the in-game store in League of Legends. You can do this by opening Emsisoft Anti-Malware, going to Guard in menu on the left, going to the Host Rules tab, looking for these domains in the list (there is a search field to make it easier), and then just click on one of them to select it and use the Edit rule button to open the options for that rule.
  24. Lets get some more information. Please run RSIT by following the steps below: Download Random's System Information Tool (RSIT) from this link. It is important that is saved to your desktop (please do not click 'Run' when downloading). Double click on the icon on your desktop for RSIT to run it. Click Continue at the disclaimer screen. Once it has finished, two logs will open in separate Notepad windows. Please copy and paste the contents of both log.txt (<<-will be maximized) and info.txt (<<-will be minimized) into a reply. Note that you can also save the logs on your desktop and attach them to a reply.