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Everything posted by GT500

  1. Hello. One of our developers asked me to test this, and I was wondering if you had the self-protection enabled in Malwarebytes Anti-Malware, or if you have made any other changes to the default settings in either Malwarebytes Anti-Malware or Emsisoft Anti-Malware?
  2. Fabian revoked your private message rights when he found you had sent private messages so many people asking for help (including some who were not staff members), and then repeatedly sent more messages to them when they didn't reply right away. You can still post on the forums and you can still e-mail us to ask for assistance, but Fabian has decided to revoke your ability to send private messages for the time being. As for the 9 warning points, that's just to let you know how important we consider it that you don't send messages to random people on the forums asking for things. As long as there are no further infractions of the Terms of Use for our forums, there won't be any further action taken against your account.
  3. I understand. Thank you for at least giving us a chance.
  4. I'm sorry we weren't able to resolve this to your satisfaction. If you want to try debugging again in the future, or if you would rather I do it via TeamViewer, then be sure to let me know.
  5. The reason they're exported into different files is because they're stored in different files. Keeping them separate allows them to be imported in more than one way. When importing, did you only have issues with the settings, or did you have issues with the other files (rules, whitelist, etc)?
  6. I should be able to do it tonight. I'll send you instructions as a reply to your private message.
  7. Please allow me to apologize for not seeing your post earlier. I followed the topic and didn't realize that the forum's default notification options were not to send an e-mail when there was a reply to a followed topic. I have changed those options so that I will get an e-mail when you reply, and you can contact me directly via private message as well. Would it be possible for you to send me a private message with your license key? I would like to give you a 6-month extension to compensate for my mistake. Also, if you would like to schedule the TeamViewer session for another day, then please let me know.
  8. TeamViewer give you a couple of ways of interrupting the person who is connected to your computer. Any time you move the mouse, TeamViewer will take control away from the person who is connected to your computer, and give it to you. If the person connected to your computer tries to start a file transfer, you will be given the option to cancel it. Also, there will be an 'X' button on the TeamViewer controls that you can click to close the connection at any time. Fabian asked me to do the TeamViewer session. 7:00 PM EDT works fine for me. Is there any specific day that you would like to do the TeamViewer session on?
  9. Do you know the names of the game's EXE's? If so, just open Online Armor, go to Firewall in the menu on the left, make sure you are on the Programs tab, find the file in the list, and right-click on it and select Delete from the list. You can also click on it to select it, and then click the Delete button in the lower-right.
  10. OK, the issue is in the firewall then. Have you tried removing the game's files from the Firewall list in Online Armor? The exclusion would allow it through the firewall regardless of whether or not there was a rule for it in the firewall settings.
  11. From this MSDN article: The article is intended for developers, however it does give some basic information about what hooks are, such as the following:
  12. Please note that Emsisoft Emergency Kit doesn't run automatically. Lets get a log from FRST, and see if it shows the cause of the issue. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exeFor 64-bit (x64) editions of Windows:http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator). When the tool opens click Yes for the disclaimer in order to continue using FRST. Press the Scan button. When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there). Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls. The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.
  13. OK. Let me know if you have any further issues.
  14. The easiest way to test the Behavior Blocker is to turn on "Paranoid Mode", as it will no longer automatically allow applications with trusted digital signatures, however this also means that you will see a ton of notifications and your computer may become unusable if they are not answered correctly.
  15. Would you like me to copy and paste my answer to your firewall question here, or would you rather wait for someone with more experience with other brands of firewalls to answer it? The Behavior Blocker should alert for any programs that are not digitally signed and which are not common enough for enough user decisions to be in our cloud network for an automatic decision to be made. This usually means that most open-source software will trigger Behavior Blocker notifications, however anything that's fairly popular will probably be trusted on our cloud network already and be automatically allowed. The File Guard will trigger when you save something malicious, or the EICAR test file, however if you want to do more serious testing then I recommend you use a virtual machine or a test computer that you don't mind infecting and needing to reinstall Windows afterwards.
  16. Does right-clicking on the little Online Armor icon in the lower-right corner of the screen, and selecting to turn off the HIPS resolve the issue?
  17. Is it possible that there was a program update that was installed?
  18. You're right, it looks like the window title wasn't updated. I'll let our QA Manager know.
  19. I saw this user's e-mail on our helpdesk first, so I replied to them via e-mail.
  20. Please note that you can submit any links that EAM fails to block to our malware analysts. Here is a link to instructions on creating a thread in our Malware Submissions forum. When you excluded your Windows Firewall Control, did you create a Process Exclusion in the whitelist? Is this a third-party application?
  21. You can add the game folder to Online Armor as an exclusion. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. I also recommend adding the Steam folder as a separate exclusion, but without selecting the option to include subfolders. Steam uses the following folders on 32-bit editions of Windows: C:\Program Files\Steam C:\Program Files\Common Files\SteamAnd it uses the following folders on 64-bit editions of Windows: C:\Program Files (x86)\Steam C:\Program Files (x86)\Common Files\SteamIf you continue to experience issues, then I recommend opening Online Armor and going to 'Programs' in the menu on the left, unchecking the box for Hide trusted[/]b at the bottom, and looking through the list for any of the game's files (EXE and DLL files are going to be the most important) and removing them from the list. You can also remove the game from the firewall, since the exclusion applies to both the HIPS and the firewall.
  22. Online Armor program updates are currently on hold until Emsisoft Internet Security 9 is released. After that we do have plans to do some updates to Online Armor.
  23. If the computer is in sleep mode, then it shouldn't be possible for OA to filter any packets. Also, the Wake On LAN packets should be recognized by the motherboard, and not the OS, so OA wouldn't be able to filter them in such a way as to make them ineffective.
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