Emsisoft Employee
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Everything posted by GT500

  1. I'll send you a private message with a 30-day license key.
  2. OK, we'll probably need some logs to see what the problem is. Open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode, restart your computer, then try running this CNet download manager again, and then check the history in OA to verify the issue is still happening. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and attach it to a reply for me. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  3. Amazon has their own CDN (content delivery network), which usually involves having servers in various countries around the world in order to provide better service.
  4. Are you referring to the Security tab in the properties for an application in Process Explorer? Here's a screenshot of my browser's permissions listed on that Security tab (click on it to make it larger): I don't normally look at permission using Process Explorer, so I am only assuming that this is normal for a Windows 7 system. I usually check permissions through Windows Explorer, and here's a screenshot of what that would look like:
  5. That's OK. Please note that this issue may be resolved in a current beta version of Online Armor, so if you want to try again then please let us know.
  6. Please try uninstalling Online Armor, and then reinstall it with Beta Updates enabled: Uninstall Online Armor. Restart your computer twice. Download and install Online Armor from this link. After Online Armor starts, make sure to select the Premium edition if you have a license (if you do not then you can skip to step 6). Click Next and then enter your license key. Click Next and allow it to run through its update. After the update, when it says Initialization finished!, click on the link that says Click here to adjust program options. In the upper-right, click the option for Beta updates, and then click the OK button. Click on the button to restart your computer. Please let me know if that helps.
  7. Here are some instructions on adding Avira to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the Avira Desktop folder (usually C:\Program Files\Avira\AntiVir Desktop), click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. For Avira you may have to consult their support documentation, however I do have a set of instructions for adding exclusions to Avira (note that it might be out of date): Open the Avira Control Center from the icon on the desktop. In the menu on the left, under PC protection, click on Realtime Protection. In the upper-right corner, click on Configuration. If it asks you to enable expert mode, then click Yes. In the menu on the left, under Realtime Protection, click the little [+] icon to the left of Scan to reveal more options, and then click on Exceptions. Under Processes to be omitted by the Realtime Protection click on the ... button (the one that has three dots and no name). Navigate to the Online Armor main folder (normally C:\Program Files\Online Armor). Select the file to be excluded, and click on the Open button. Click the Add>> button just to the right to add the file to the list of excluded items (please add at least every EXE in the Online Armor folder, and if you can add the other files then do that as well). After adding all three files, click Apply at the bottom. Click the X button in the upper-right corner to close the Configuration window. Close Avira Free Antivirus.
  8. Something may be preventing Emsisoft Anti-Malware from saving its settings, or from starting its service. Do you have any other security software (anti-virus, firewall, etc) installed on this computer?
  9. Please following the instructions below to get me a log from System Information: Click on the Start button. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Information. Click on the File menu to open it. Click on Save. Save the System Information on your desktop (this may take a few minutes). Close the System Informaton window and then right-click on the System Information file you saved, go to Send to, and select Compressed (zipped) folder. This will add your System Information file to a ZIP archive that you can attach to a reply in this forum topic. Reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply, and attach the ZIP archive to a reply.
  10. There shouldn't be any problem with that. If it is already registered to your account in our Customer Center, then they won't be able to renew it, but they will still be able to use it.
  11. As long as none of the licenses are from free giveaways, we can certainly merge them. Just send me a private message, and let me know the license keys, and which license to merge the other two into.
  12. May I ask what programs you are having this issue with? Also, is this just on Windows 7 x64, or is it on other versions of Windows as well?
  13. If you open Online Armor and go to Options in the menu on the left, you should find an option for Beta Updates. Enable beta updates, then run an update in Online Armor, and let me know if that resolves the issue.
  14. Do you have a link to the file you downloaded which caused this issue?
  15. Online Armor will revert to freeware mode once the license period expires.
  16. Would it be possible for you to send me a copy of your history.dat file in a private message? You will find it in the directory you installed Online Armor to (normally C:\Program Files\Online Armor). Note that you will have to close and shutdown Online Armor in order to access the file. Also, you will probably have to ZIP the file to attach it to a private message, so if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  17. I don't believe that that would change whether or not the path is returned with a trailing '\', however it could depend on the API's in the programming language that the UI is written in (or even the compiler used). I'll ask Andrey if he knows why it's there sometimes, and not there all of the time.
  18. Don't worry, I can get your e-mail address from your forum profile. I'm sending you a private message with the temporary license key.
  19. I's possible that it's part of the game's copy protection. Do you know if this is a game that is sold through Origin?
  20. I think I have an alternate solution. Create an account at this link, and then let me know once you've done that. Once you have an account, I can create a 5-day Online Armor Premium license for you in our system, and that should give you enough time to backup your settings, reinstall Online Armor, and then restore your settings.
  21. If you hold your mouse over my screen name, it will pop up a little box with a "Send message" button on it.