GT500

Emsisoft Employee
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Everything posted by GT500

  1. If you want, I can reduce the length your three current licenses, and turn that time into a fourth license. That way you don't have to pay anything extra up front, and you get all four licenses. Of course, it also means that you need to renew sooner. If this sounds good to you, then send me a private message with your license key (or keys, if there are more than one) that you want shortened to create a fourth.
  2. I'm glad to hear that. Please let us know if you have any further issues.
  3. It means that all of the real-time guards (File Guard, Behavior Blocker, and Surf Protection) are not running. You can right-click on the icon, go to Guard state, and click Enable all guards when that happens, and it should turn them all on.
  4. OK, thank you for clarifying. Could you go ahead and get us the debug logs I posted instructions for in this post?
  5. There are ways of collecting debug information to send to us, but if Windows crashed then it would be best to send us the crash dump rather than debug logs. Would it be possible for you to send us that minidump that is referenced in your post? C:\Windows\Minidump\Mini040913-01.dmp
  6. One of our developers contacted me, and recommended adding the game and its launcher to the whitelist in Emsisoft Anti-Malware to see if that solves the issue. Here are instructions: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the MapleStory directory (most likely C:\Nexon\MapleStory), and double-click on a file to add it. Repeat the last 3 steps until each of the following files have been added to the list: GameLauncher MapleStory Click the OK button at the bottom when done, and close Emsisoft Anti-Malware.
  7. If you just want to test and see if protection is working, then you can use the EICAR test file. Emsisoft Anti-Malware will detect it and offer to block it when you download it.
  8. I typed control userpasswords2 into the run dialog (hold down the Windows key and tap R to open it), then went to the Advanced tab, and clicked the Advanced button. An easier way would be to click on the Start button, then right-click on Computer and select Manage, then go to Local Users and Groups in the list on the left. From there, just double-click on Users, and then right-click on Administrator and select Properties.
  9. With or without the trailing \ it is still a valid path, and should have no effect on Online Armor's performance.
  10. This is a bug, and our developers are already aware of it.
  11. Also, could we get some Debug logs for this issue? Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with notifications in your Guest account. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  12. I have let our developers know that you are still having issues.
  13. Because that's the default state of the Administrator account on Windows 7: What account do you normally log in as first? A standard user account, the Administrator account, or the Guest account?
  14. The one with just Emsisoft Anti-Malware. These instructions won't help with debugging an Online Armor issue.
  15. There are two things that can cause the license time to start: Activating your product with the license key for the first time. Registering your license key with your account in our Customer Center before activating a product with it. If you experience any performance issues, then adding process exclusions for the services that Outpost uses should help. If you don't know what those are, then I can give you a link to download RSIT, which will make a log that will reveal all of the service names and locations. If there are any restrictions on editing posts, then I am not currently aware of them. If you have any issues editing a post, then let me know.
  16. Lets try this: Open Online Armor. Go to Options in the menu on the left. Go to the Firewall tab. Uncheck the Filter invalid MAC addresses option. Check and see that resolved the issue. If that didn't fix the issue, then try restarting your computer and checking again, and let me know if that works.
  17. You can check the IP address that the connection is originating from or the IP address of the destination at various websites such as hpHosts to see if it is on a blacklist. There are other websites as well, but a lot of them catalog malicious files on the Internet, and probably shouldn't be posted on the forums.
  18. If fixing it by editing the registry fails, then it could make it impossible to unregister/reregister the shell extension for the Context Menu. Have you tried going in to Online Armor and changing the settings so that IE8 is no longer set to RunSafer, and checking to see if that fixed it?
  19. There are some infections that can spread over a network, however such things are usually prevented by having a software firewall installed on the computer. Technically, Emsisoft Anti-Malware should also offer a warning if something that is unknown or untrusted is trying to install on your computer without your knowledge, so you will probably get a few notifications from the Behavior Blocker in Emsisoft Anti-Malware if something were to happen.
  20. Please try uninstalling Emsisoft Anti-Malware, restarting your computer, and then reinstall it from this link. If that does not help, then please follow the instructions at this link and one of our malware removal specialists will help you make sure that your computer is not infected.
  21. Yes, you are correct. Restricting it to a single thread would mean that it can never monopolize more than 1 CPU core, and would cap it at a maximum of 50% CPU usage. You can also restrict what CPU cores you want it to be allowed to use. It's possible that it had something to do with the glitch that caused more than one of them to be running at once. Yes, we will most likely need logs from DebugView. The issue is getting it to happen when you want it to, so that you can collect the logs. Also, since you are using Windows 7, there's a way to save a memory dump from a running process right from the Task Manager. Here are some basic instructions on how to do that: Please open the task manager (either with Ctrl+Alt+Delete or Ctrl+Shift+Esc), switch to the Processes tab, make sure to click the button at the bottom that says Show processes from all users, and then find a2start.exe in the list. Once you find a2start.exe please right-click on it, and select Create Dump File. This will save the application's memory to a dump file in one of your temporary folders. When it is done, a message will pop up telling you where it was saved. Please make a note of the path to this file, and then click the Start button, go to Computer, and navigate to the folder that contains the dump file (there will probably be a lot of other stuff in there as well, however it should all be listed in alphabetical order). You can cut and paste (or drag and drop) the dump file onto your desktop, and then ZIP it (if you don't have WinZip, WinRar, or 7-Zip then you can right-click on it, go to Send To, and select Compressed (zipped) folder). Please upload this zipped dump file to a website such as RapidShare/DepositFiles/BayFiles/etc. and then copy and paste the link to download the file into a reply (you can also send it to me in a private message), and I'll pass it on to our developers. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  22. Unfortunately, none of us were able to download the logs from BayFiles. Could you please send those to me in a private message? You can attach ZIp archives to private messages on these forums.