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GT500

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Everything posted by GT500

  1. If the EAM and OA licenses don't expire at the same time, then I would probably average some time between them for the expiration date on the EIS license. I'll ask one of our sales representatives to clarify exactly where in between the two expiration dates it should be set.
  2. I assume you are referring to this software? http://www.punchcad.com/p-26-viacad-pro-v9.aspx Web of Trust appears to show that the website is trustworthy, so the software is probably safe. Direct Disk Access is not an uncommon technology, and if the software is not digitally signed with a trusted certificate and it isn't in use by a large enough number of our customers then the Behavior Blocker would warn about that behavior from that program.
  3. I've been talking to our Enterprise Console Product Manager about Windows 2003 Terminal Server, and he wants to recheck some tests he did on that edition of Windows before giving any recommendations.
  4. I am not aware of anything specifically needing to be excluded, however if you do want to add exclusions then here is the procedure: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. Repeat the last 3 steps as needed to add each file to the exclusions list. Click the OK button at the bottom when done, and close Emsisoft Anti-Malware.
  5. Are you referring to the time in the update logs?
  6. If you open your Task Manager (hold down Ctrl and Shift and tap Esc), does it show a2start.exe running?
  7. Has that icon been in the taskbar like that since installing the Emsisoft Anti-Malware 9 beta, or did it start happening after a period of time?
  8. Thank you for posting the logs. Our QA team will look into this as soon as possible.
  9. Have you changed any of the File and Registry rules?
  10. The Files and Registry section in Online Armor is not available in Standard Mode, and after you switch to Advanced Mode you have to create rules for it to do anything. Generally you don't want to use it at all unless you have very specific monitoring needs. For games like Skyrim, it's generally best to add the entire Steam folder as an exclusion in Online Armor, that way it won't monitor any programs executing from those folders.
  11. What kind of exclusions did you add to the whitelist in Emsisoft Anti-Malware? Were they just File or Folder exclusions, or did you add Process exclusions?
  12. It might be a Security Center issue. I talked with one of our developers about this a few weeks ago, and they do know that it needs to be dealt with.
  13. The instructions for getting the information needed when requesting malware removal assistance are at this link.
  14. We are always grateful for feedback, and we certainly feel that Online Armor shouldn't be blocking peripherals such as keyboards, mice, etc.
  15. The file name is a CLSID for a Microsoft file. Do you have a full path to the file? Would it be possible for you to upload the file to VirusTotal and post a link to the analysis here for me to take a look at?
  16. Those should be enough. Emsisoft Internet Security shouldn't use any other folders.
  17. We are aware of the issue with installing apps and the Windows Firewall. I don't think there is currently any way to make the two coexist so that you don't have problems with installing apps. Our developers will have to look into this further and see if they can find a way around this issue.
  18. We don't like to try to guess at ETA's, since it is far too easy to fail to meet them.
  19. Windows 8/8.1 has a new type of notification that we can display in the Metro interface, however I don't think Online Armor supports them yet. Emsisoft Anti-Malware 9 and Emsisoft Internet Security do support them (I helped test them when they were added), so that shouldn't be an issue with those products.
  20. I know I already replied to your message on our helpdesk system, however I should probably also ask if you would be willing to edit the Arabic translation with the changes you have recommended or to fix any further issues you notice so that we can send it to the volunteer who maintains our Arabic translation so that he can compare his version with your edited version? If so, you can open the language files with Notepad (or something similar) to edit them. You can find the language files in one of the following locations: C:\Program Files\Emsisoft Anti-Malware\Languages C:\Program Files (x86)\Emsisoft Anti-Malware\Languages The Arabic translation file is named ar-sa.lng and the English language file is generally used as a basis for other translations, and the English language file is named en-us.lng.
  21. Also, it says Emsisoft Anti-Malware at the top, but it shows the firewall under "Partial Protection" in the screenshot, which implies that it is actually Emsisoft Internet Security. May I ask how you installed this beta version (did you download and install it or was it downloaded through beta updates automatically), and whether you imported any settings or perhaps edited the a2settings file?
  22. May I ask when this issue happens? Does it happen when you launch Emsisoft Anti-Malware, does it happen when you try to click on something in Emsisoft Anti-Malware, or does it happen a minute or two after starting up your computer?
  23. After restarting your computer, were you able to download updates again? There was a known issue with not being able to connect to the update servers until after a reboot when Emsisoft Anti-Malware 9 is downloaded via beta updates.
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