GT500

Emsisoft Employee
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Everything posted by GT500

  1. OK, please try the instructions at this link, and in addition to that please add Malwarebytes Anti-Malware to the Exclusions in Online Armor. Here's instructions for that: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add (in this case it will probably be C:\Program Files (x86)\Malwarebytes' Anti-Malware), click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. Note that the Emsisoft Anti-Malware and Online Armor folders are as follows on 64-bit editions of Windows: C:\Program Files (x86)\Emsisoft Anti-Malware C:\Program Files (x86)\Online Armor
  2. I'll have to apologize, as we will not be able to answer that question. We just don't want to reveal too much about the internal workings of Online Armor.
  3. Not that I am aware of. The exclusions are intended to fix compatibility issues that cannot be fixed by creating rules in other modules (Firewall, Programs, Files and Registry, etc), and thus will probably remain the way they are.
  4. Thank you. I will forward your log to our developers.
  5. Does this only happen when you are browsing the Internet, or does it happens regardless of what you are doing on your computer? Do you have any other security software (anti-virus, anti-spyware, etc) installed?
  6. I have verified that the outbound data graph does not show the same amount of upstream bandwidth usage as the list of programs with active connections, and I have reported this as a bug. Our developers will take a look at this as soon as they can.
  7. I'm not seeing any bug reports specifically on this issue. Lets get some logs. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with your batch files. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  8. I have not been informed of any major database changes today, so it is possible that it was merely a connection issue. Let us know if the issues continue. We may need a Fiddler log to get some more information.
  9. Does it say what files it is repairing?
  10. That's not saying that svchost.exe is infected, that is just informing you about potential uses for a file named svchost.exe. In this case, I seriously doubt that your copy of svchost.exe is infected, however you can verify this by running the System File Checker to check if any of your system files have been tampered with.
  11. Yes, the exclusions cause Online Armor to completely ignore the program, which includes the firewall as well as the HIPS.
  12. Will do. If you have any further issues, just send me a private message, and I can reopen this thread.
  13. Since attempting to assist more than one person in the same topic can cause us to inadvertently overlook someone, I have split your post into a new topic. We also ask that, in the future, you create a new topic on the forums when asking for assistance so that it is easier for us to assist you. May I ask if you have any other security software (anti-virus, anti-spyware, etc) installed?
  14. Their updater must do something that triggers the keylogger protection in Online Armor.
  15. I'd need a copy of an infected file to be able to say if EAM will detect it or not. If you have a copy that you can upload to VirusTotal, then please do so and then send me a link to the analysis. Also, if you believe that your computer is infected, then I recommend following the instructions at this link.
  16. I'm not finding any explanation for the issue in the logs. Everything appears to be normal to me. Does anyone else have access to your computer?
  17. Lets get some more information. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  18. The issue appears to be with creating an account. You can do this on our website by clicking on this link and filling out the form. Note that since you already have an account in our Customer Center, that this is probably why you are seeing the error message. Please go ahead and use your Customer Center login in Mamutu and let me know if that works.
  19. Did you install any other security software around the time it got uninstalled?
  20. If there is a router built in to your modem, then i definitely has NAT built-in. You can verify this by turning off Online Armor and then rerunning the port test, and if the results are the same as when Online Armor is on then the test is being run on your router's NAT and not your computer's firewall.
  21. I doubt there is any reason to be concerned. There are many legitimate programs that function in such a way that Online Armor will detect as a "screen logger" or a "key logger". To know more than that, we will need Debug Logs. To get Debug Logs, please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Firefox and these warnings. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  22. It's probably just the way the program works. If you were to remove the exclusion and run DebugView you would probably see Online Armor checking the application numerous times each second. Some programs can cause issues like this with HIPS and Behavior Blockers, and need to be excluded from protection in order to prevent performance issues.
  23. If you go to the Options in Online Armor, then go to the Exclusions tab, you can add the folder of the e-mail client as an exclusion and that should help with then issue.
  24. May I ask what version of Firefox you are using, and if you remember when you had installed that version of Firefox?
  25. It is possible that your computer is connected to the Internet through a router or a modem that is using NAT (Network Address Translation) to prevent computers on the Internet from having access to your computers. If that is the case, then the Shields Up test would not actually be able to test the firewall on your computer, and would only be showing the results of testing your router or modem's NAT. To test this, please close and shutdown Online Armor, then rerun the test. If you get the same results, then NAT in your router or modem is interfering with the test.