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GT500

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Everything posted by GT500

  1. We don't like to try to guess at ETA's, since it is far too easy to fail to meet them.
  2. Windows 8/8.1 has a new type of notification that we can display in the Metro interface, however I don't think Online Armor supports them yet. Emsisoft Anti-Malware 9 and Emsisoft Internet Security do support them (I helped test them when they were added), so that shouldn't be an issue with those products.
  3. I know I already replied to your message on our helpdesk system, however I should probably also ask if you would be willing to edit the Arabic translation with the changes you have recommended or to fix any further issues you notice so that we can send it to the volunteer who maintains our Arabic translation so that he can compare his version with your edited version? If so, you can open the language files with Notepad (or something similar) to edit them. You can find the language files in one of the following locations: C:\Program Files\Emsisoft Anti-Malware\Languages C:\Program Files (x86)\Emsisoft Anti-Malware\Languages The Arabic translation file is named ar-sa.lng and the English language file is generally used as a basis for other translations, and the English language file is named en-us.lng.
  4. Also, it says Emsisoft Anti-Malware at the top, but it shows the firewall under "Partial Protection" in the screenshot, which implies that it is actually Emsisoft Internet Security. May I ask how you installed this beta version (did you download and install it or was it downloaded through beta updates automatically), and whether you imported any settings or perhaps edited the a2settings file?
  5. May I ask when this issue happens? Does it happen when you launch Emsisoft Anti-Malware, does it happen when you try to click on something in Emsisoft Anti-Malware, or does it happen a minute or two after starting up your computer?
  6. After restarting your computer, were you able to download updates again? There was a known issue with not being able to connect to the update servers until after a reboot when Emsisoft Anti-Malware 9 is downloaded via beta updates.
  7. Hello, I split your post into another topic since it appears to be a different issue. Lets get some debug logs from Emsisoft Internet Security. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Reproduce the issue you are having with the firewall not loading on startup, and then try activating it manually. Once you have reproduced the issue, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  8. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  9. Other AV's have memory usage optimization features of their own. I am not aware of the specific technologies used in other products, however it would not be surprising if they use some sort of disk caching or offload it into the pagefile like we do in order to move as much of their database out of RAM as possible.
  10. There is no requirement to run extra security software with Emsisoft Anti-Malware. With two anti-virus engines and anti-virus databases, it tends to work very well on its own. It is possible for another anti-virus or anti-malware program to detect something that Emsisoft Anti-Malware misses. It's one of those things where your mileage will more than likely vary. I am not specifically aware of any security software that it isn't compatible with, however I should mention that it would be a bit redundant to install any security software from BitDefender alongside Emsisoft Anti-Malware since we use BitDefender's anti-virus engine and database in Emsisoft Anti-Malware. There may be occasional issues with a random anti-virus software, however those issues are usually limited, and adding exclusions to prevent them from monitoring each other generally resolves the issues.
  11. If we receive enough feedback that the fonts need to be dynamic, then our developers will certainly look into ways to make it that way.
  12. In that case the easiest way to fix it is probably to uninstall Online Armor, restart the computer twice, and then reinstall it. The hard way would be to go through the Firewall and Programs lists and remove anything related to Chrome (not just EXE's, but also DLL's and any other files related to Chrome, as the Programs list can have any files in it that contain executable code).
  13. You're quite welcome. Please let me know if you need anything else.
  14. We are in the process of developing a new Internet Security application that uses new firewall technology and the Behavior Blocker technology used in Emsisoft Anti-Malware rather than the HIPS from Online Armor, which should resolve a lot of the issues you are having with notifications.
  15. Emsisoft Anti-Malware's database is over 200MB, and technically when the entire database is loaded into RAM it can use more than that. If the Activate memory usage optimization option is enabled in Emsisoft Anti-Malware's configuration then it will automatically offload any parts of the database that are not being used into the pagefile to reduce memory usage. As you launch and use programs on your computer, different parts of the database will be used, and Windows will automatically move them back into RAM when that happens. Some people do disable the memory optimization feature in Emsisoft Anti-Malware because it does help slightly with performance by eliminating the delay for signatures to be moved from the pagefile into RAM when Emsisoft Anti-Malware tries to use them.
  16. OK, I've forwarded your System Information log to our developers.
  17. Have you tried enabling Learning Mode in Online Armor before installing apps? You can do that by right-clicking on the System Tray icon for Online Armor and selecting Learning Mode.
  18. I'm glad to hear that you were able to resolve your issue. Please let us know if you have any further trouble.
  19. I just spoke to one of our developers, and they asked me to get a log from System Information on your computer. Here's instructions on how to do that: Click on the Start button. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Information. Click on the File menu to open it. Click on Save. Save the System Information on your desktop (this may take a few minutes). Close the System Informaton window and then right-click on the System Information file you saved, go to Send to, and select Compressed (zipped) folder. This will add your System Information file to a ZIP archive that you can attach to a reply in this forum topic. Reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply, and attach the ZIP archive to a reply.
  20. If you open Online Armor, go to Firewall in the menu on the left, and go to the Computers tab you can select another computer on your network and select to trust it. Let me know if this makes any difference.
  21. Hello Acadia. If you right-click on the little Online Armor icon in the lower-right corner of the screen and enable Leaning Mode, are you able to launch Chrome? If so, please try disabling Learning Mode in Online Armor, and then try Chrome again.
  22. So far, in my testing, the new version 9 is more efficient than version 8.1 was, and actually runs faster and is more responsive. I have an Intel Core i7 4770k and 16GB of DDR3 RAM, so on an older system you might not see as dramatic of a difference as I am seeing. That being said, hopefully you will still notice it being more efficient and more responsible than version 8.1, even if it is only by a little bit.
  23. As Legend already mentioned, Emsisoft Internet Security does not contain sandbox technology, and something like Sandboxie might be worth checking out.
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