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GT500

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Everything posted by GT500

  1. We do repack BitDefender's updates so that we can provide incremental updates, however there should be a very minimal delay in our publishing those updates. You can check the BitDefender engine version used by Emsisoft Anti-Malware by hovering the mouse over the Emsisoft Anti-Malware version number from the Security Status page. I currently have Emsisoft Anti-Malware beta version 9.0.0.3952 installed and it reports the BitDefender engine version 11.0.1.12. Yes, essentially we should pretty much always outperform BitDefender due to the addition of our own engine and database.
  2. Certificates used by Microsoft to digitally sign their files are whitelisted. The notification he's seeing is not normal, but the file is safe. If he has the registry monitoring on, then it may be matching a custom rule that he has set up.
  3. You can also try these links: http://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe http://download4.emsisoft.com/EmsisoftAntiMalwareSetup.exe http://download3.emsisoft.com/EmsisoftAntiMalwareSetup.exe http://download2.emsisoft.com/EmsisoftAntiMalwareSetup.exe http://download1.emsisoft.com/EmsisoftAntiMalwareSetup.exe
  4. When you select "Allow always", it creates a rule for the port that the notification was for. If you open Emsisoft Internet Security, then click on Protection, and double-click on your Battlefield game in the list, you can change the Firewall Incoming and Firewall Outgoing to All Allowed and then click OK to save the changes.
  5. Hopefully those bugs will be resolved soon.
  6. I've forwarded your logs to our developers.
  7. Mark, I answered this question for you via e-mail on February 28th. It is a file from Microsoft and we recommend allowing it.
  8. You shouldn't be able to delete the logs folder. Online Armor protects everything in its folder from modification or deletion. The steps you mentioned are for firewall logs. Debug logging is enabled by turning Debug Mode on, which you can do from the 'General' tab in Online Armor's options. The name of the option is Enable debug mode.
  9. I think this is that issue where there are repeated notifications for the same remote IP and remote port because the local port is different. There should be a button on the right side of the notification to see additional details, and when you click that you can see the local ports are different each time.
  10. They were firewall logs as well. Have you checked to see if Debug Mode is still on? It shouldn't get switched off automatically, but if the file that tells it to run in Debug Mode gets deleted or can't be saved for some reason, then Debug Mode won't be enabled when you restart your computer.
  11. It is possible that it didn't meet our classification for PUP, or perhaps our malware analysts just haven't seen it yet. There are a lot of programs out there that can be classified as PUP, so it can take some time to get them all added to the database.
  12. We don't recommend disabling Windows/Microsoft services. It's always best to leave them at their default start types. Emsisoft Internet Security does not require Windows Firewall or Windows Defender, but both of those should be turned off by Windows when Emsisoft Internet Security is registered with the Security Center.
  13. Skype makes a lot of P2P connections, so it makes sense that you would be bombarded with constant notifications from EIS related to Skype.
  14. Well, the detection from Malwarebytes Anti-Malware is a PUP (Potentially Unwanted Program), so that would be something like a browser toolbar or whatever. You can ignore that during the installation and remove it later if you want. The game should still work after the PUP component is removed. Alternatively, since Shockwave Games appears to be installing PUPs, you may want to try another source for free games that doesn't do that. I know that Steam has a number of free games that you can download and install. Here's a direct link to their Free to Play section. Just note that you do have to install the Steam software and sign up for an account with Steam in order to install games from Steam.
  15. Currently it isn't possible to switch between engines. Even if you could enable or disable the engines, the engine would still be loaded into memory, so it isn't really worth doing it (it would just reduce protection). I've asked a developer to take a look at your topic for the other questions.
  16. The issue with the file being redownloaded should be fixed soon.
  17. The addition debug info is for the firewall logs. Did you restart your computer after enabling Debug Mode? It doesn't take effect until after a reboot.
  18. If it is running on startup, then the loadpoint would need to be deleted. A program such as FRST can do that. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your 'Downloads' folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exe For 64-bit (x64) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. 1. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select "Run as administrator"). 2. When the tool opens click "Yes" for the disclaimer in order to continue using FRST. 2. Press the 'Scan' button. 3. When the scan is done, it will save a log as a Text Document named 'FRST' in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there). 4. Please attach the FRST log file to a reply (it is best if you do not copy and paste it into an e-mail). 5. The first time the FRST tool is run it saves another log (a Text Document named 'Addition' - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply. If you are not used to attaching files to e-mails, then just look for a button in the toolbar above where you write your message that has a paperclip icon, and that should be the attachment button.
  19. Our developers said that the logs were firewall logs, and not debug logs. They were also wondering if you regularly use a keyboard shortcut such as Ctrl+Alt+L?
  20. If you just need to download YouTube videos, then I recommend using one of the numerous browser extensions for that. Some of them even support a large variety of video and audio streaming services.
  21. The alert from Emsisoft Anti-Malware about "Program is attempting to manipulate other processes" just means that the program in question is trying to read or write to the memory of another program running on your computer. There are many legitimate uses for that type of technology, and the reason you are seeing the notification is because the program in question is not signed with a trusted digital certificate. As for the notification from Malwarebytes Anti-Malware, I can't see the entire application name, so I don't have enough information to go on to look up the program that was detected. That being said, you may have to ask Malwarebytes about why it was detected. I'm not familiar with Shockwave Games, however I don't see any indication at my usual sources that it is not a trustworthy website.
  22. We do have a removal utility called Emsiclean, however it isn't really intended to be used without first contacting support, and you need to run the normal uninstaller before using it. It can be downloaded from this link.
  23. There are some known performance related issues with Online Armor right now, and this does sound similar to some of the ones that have been reported. What happens when you uninstall Online Armor, restart your computer twice, and then download and reinstall Online Armor from this link.
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