GT500

Emsisoft Employee
  • Content Count

    12585
  • Joined

  • Days Won

    378

Everything posted by GT500

  1. OK, lets try getting logs from DebugView and Fiddler as I detailed in this post from Emsisoft Anti-Malware 7.0.0.18, and see if they give us some more information. Please be sure to send the logs to me in a private message.
  2. That is quite possible. Unfortunately I am not aware of any of our testers reporting this issue, and I have not personally experienced it, so we'll need debug logs before we can investigate further.
  3. You're quite welcome. Please let us know if you have any further questions.
  4. I already reported the list resizing thing as a bug.
  5. Please allow me to apologize for the slow response. The icon with the magnifying glass means that the part of Online Armor that creates the System Tray/Notification Area icons is synchronizing with the service in the background.
  6. There have been two major versions of Online Armor, version 5.5 and version 6.0, since the last update to Online Armor 5.0, and we recommend that you download and install the latest version from this link.
  7. You'll need to put Online Armor in Advanced Mode (note that this is only available in Online Armor Premium). Online Armor has advanced controls for blocking countries, ICMP, and a few other things. See the attached screenshots (click on them to see larger versions):
  8. I'll contact our developers to see if this is a translation issue or an Online Armor issue.
  9. Online Armor has some DNS verification features, but they may only be used when in Banking Mode, so we'll have to get more information from our develoeprs in order to properly answer this question.
  10. The Firefox issue has been known since version 18. Here's a topic about it, where I mentioned the results of my testing in this post. Basically it isn't an issue in vanilla Firefox, so just disable extensions one at a time and restart Firefox after each one, and see if one or more of them are causing the issue.
  11. Did you ever send us logs? I don't see a private message from you, and there's no link to logs in any of the posts in this topic.
  12. The only distortion I am seeing in the screenshots is from the JPEG compression and the forum resizing the image.
  13. Please allow me to apologize for the delay in replying, as I don't normally check the forums on weekends.
  14. From that log, it is safe to uninstall using Emsiclean, so go ahead and run it again and select everything in the list, then click the button to remove all of the selected items. Your computer will need to be restarted after doing this.
  15. You're quite welcome. Here's my standard "final instructions" in case you haven't done this already: 1. Make Sure Java is Updated: Click on the Start button. Click on Control Panel. Click Add or Remove Programs. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed. Click on this link and download and install the latest Java (the Windows Online download will be faster). 2. Make Sure Adobe Flash is Updated: Click on this link and download the latest version of Adobe Flash Player for your web browser. You will need to close your web browser when installing Flash. 3. Make Sure Adobe Acrobat Reader is Updated: Click on the Start button. Click on Control Panel. Click Add or Remove Programs. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you do not need to uninstall it). Click on this link to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader. (please note that some people do prefer to use third-party PDF viewers such as PDF X-Change Viewer and Foxit Reader which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader) 4. Make Sure Your Computer Has The Latest Windows Updates: Click on the Start button. Go to All Programs. Click on Windows Update. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it. Once it is loaded, click on the Express button. It will check for available updates, and once it is done you can click the Install Updates button. It may ask you to accept a license agreement before it installs, so make sure you say Yes. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed. 5. Web Of Trust Extension:While this is not a requirement, I highly recommend that you click this link and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database. 6. Empty The System Restore: Click on the Start button. Right-click on My Computer Select Properties from the list. In the window that pops up, click on the System Restore tab. Click the check box to Turn off System Restore. Click the Apply button at the bottom-right, and answer Yes to the question. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it. Click the check box to Turn off System Restore again and click OK to turn the System Restore back on. Click on the Start button again. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Restore. Select Create a restore point on the right, and click Next at the bottom. Enter a description for the restore point, and click Create. Click Close to finish the process.
  16. The OTL log looks pretty good. There are some service from Spybot Search and Destroy where OTL couldn't find the files, but that's the only issue I am seeing in the log. Aside from some installers for software here and there which the anti-virus scans keep finding, I'd say your computer is clean.
  17. There was a lot of talk about Panda's cloud scanning technology when it was first released, however I don't think they have a dedicated cloud scanner (unless you want to use their Active Scan, which I think is a web-based scanner that runs in your web browser). COMODO also has a cloud scanner which appears to be a downloadable program rather than a web-based scanner. For individual files, there's always VirusTotal.
  18. I noticed that you have the following in your autoruns: C:\Program Files\Anvisoft\Cloud System Booster\CloudSystemBooster.exe (Anvisoft) You may want to take a minute to read this article on Anvisoft. At this point, I'm still not sure if their trustworthiness has ever been determined, so you may want to be cautious about using a could scanner from Anvisoft (at least when it comes to any personal documents and such).
  19. There are instances where the green border will fail to display. The only definitive test would be to try to save a file in a restricted area, and see if the browser is able to do it. Since RunSafer essentially just downgrades the permissions of the program (in your example that would be firefox.exe) to a limited user, it would not have permission to create a file in your Program Files folder (unless you have altered the permissions from the defaults). I'm fairly certain that this should work (the plugin-container.exe should have downgraded permissions as expected), however the only way to know for sure would be to see if a plugin has access to save a file in an area where a limited user would not be able to (such as the Program Files folder).
  20. This is probably something that will need to be fixed by our developers, so I'll open a bug report so that they can take a look at it.
  21. The Windows Recovery Console isn't installed by default in Windows XP, so that's normal. Unfortunately, it isn't as easy to use as the recovery environment in Windows Vista and Windows 7, so I think Microsoft assumed that the average person wouldn't want or need it.
  22. May I ask if you have any other security software installed on your laptop? This can include firewall software, other anti-virus or anti-malware software, anti-spyware software, system settings protection/HIPS software, etc.
  23. Let me know if any of those files are still being detected by the Emsisoft Emergency Kit. Also, please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  24. I'm glad that Andrey was able to help you out. Please let us know if you have any further issues.
  25. OK, it looks like the script ran properly that time. Lets go ahead and empty the System Restore. Click on the Start button. Right-click on My Computer Select Properties from the list. In the window that pops up, click on the System Restore tab. Click the check box to Turn off System Restore. Click the Apply button at the bottom-right, and answer Yes to the question. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it. Click the check box to Turn off System Restore again and click OK to turn the System Restore back on. Click on the Start button again. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Restore. Select Create a restore point on the right, and click Next at the bottom. Enter a description for the restore point, and click Create. Click Close to finish the process.