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Everything posted by GT500

  1. Running through the tracker quickly, this appears to be a known issue when Beta Updates is enabled. Hopefully it will be fixed soon.
  2. Lets get some debug logs from Emsisoft Internet Security. In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Try activating the firewall in Emsisoft Internet Security. After Emsisoft Internet Security crashes, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  3. OK, I've forwarded your log to one of our developers.
  4. Lets try running AdwCleaner and Junkware Removal Tool to see if there were any parts that we missed, because the Emsisoft Emergency Kit Scanner should have detected and removed the entire YTD Video Downloader program. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on "Scan". When the scan is done, click on the 'Clean' button to remove what was found. After the cleaning process is done, you will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  5. There are parts of YTD Video Downloader that are not being deleted? I'll let one of our malware analysts know, so that they can take a look at this.
  6. The Scheduled Scan should do a Deep Scan by default, but you can create a custom scan set to define exactly what options you want it to use. Here's how to do that: Please open Emsisoft Anti-Malware. Go to "Scan PC" on the left. Select "Custom Scan" and click the "Scan" button. Under "Scan Objects" make sure that everything is selected. Under "Scan Settings", make sure that only the following options are selected: Detect Potentially Unwanted Programs (PUPs) Scan in compressed archives (zip, rar, cab) Scan in NTFS Alternate Data Streams. Click the "Save settings" button. Name it something like "Deep Scan" so that it will be easy to find later, and save it. Go to the menu on the left, and select 'Configuration'. Go to the "Scheduled Scans" tab. In the lower-right corner there is a blue button with three dots on it (...), click on that button, select the Quick Scan settings that you just saved, and click 'Open'.
  7. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  8. It's probably having issues updating the file. If you follow the instructions at this link to start your computer in Safe Mode, you can try deleting/renaming the fwndis64.sys file, and then restart your computer and try the update again.
  9. Do you have any other security software (anti-virus, firewall, etc) installed?
  10. Right now you would have to uninstall version 8 in order to install version 9.
  11. You can add the VPN software's folder to the exclusions list in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  12. "No risk" detections are PUPs (Potentially Unwanted Programs). They can cause performance issues, be annoying, or cause other problems that are technically not malicious.
  13. There's a rare bug where that can happen. It's sort of like Emsisoft Anti-Malware forgets its license information and needs to be reactivated. If it happens again, then let me know.
  14. If a license key for Emsisoft Anti-Malware is remapped more than 5 times in a day, then our system will lock out any further remaps for 24 hours. If you contact support, we can clear the mapping history manually if needed. In your case, this shouldn't end up being an issue.
  15. Just an FYI, if you want something to be fully excluded from real-time protection, you need to create a 'Process' exclusion. Folder exclusions will prevent things in that folder from being detected, but the protection will still monitor any applications running from that folder.
  16. 'Process' does refer to running processes, however you select them the same way as regular files (navigate to the folder, select the file, etc).
  17. It also uses 2 anti-virus engines. Our own engine with our own database, plus BitDefender's engine and database to back it up.
  18. You may want to consider using browser extensions to prevent tracking cookies rather than relying on scanners to remove them after the fact. Ghostery is just one example of a popular browser extension for blocking tracking websites.
  19. The best way is to remove the license key from the Windows 8.1 install first, and then you will be able to use it on the Windows 7 install. Here's how to do that: Open Emsisoft Anti-Malware. Go to 'Configuration' in the menu on the left. Go to the 'License' tab. Click on the "Change license" button. Select either the free trial or the link for freeware mode, and then click 'Next' if needed.
  20. Some people seem to experience the BSoD frequently (and randomly) when both are installed.
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