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Emsisoft Employee
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Everything posted by GT500

  1. I'm glad to hear that you were able to resolve your issue. Please let us know if you have any further trouble.
  2. I just spoke to one of our developers, and they asked me to get a log from System Information on your computer. Here's instructions on how to do that: Click on the Start button. Go to All Programs. Go to Accessories. Go to System Tools. Click on System Information. Click on the File menu to open it. Click on Save. Save the System Information on your desktop (this may take a few minutes). Close the System Informaton window and then right-click on the System Information file you saved, go to Send to, and select Compressed (zipped) folder. This will add your System Information file to a ZIP arc
  3. If you open Online Armor, go to Firewall in the menu on the left, and go to the Computers tab you can select another computer on your network and select to trust it. Let me know if this makes any difference.
  4. Hello Acadia. If you right-click on the little Online Armor icon in the lower-right corner of the screen and enable Leaning Mode, are you able to launch Chrome? If so, please try disabling Learning Mode in Online Armor, and then try Chrome again.
  5. So far, in my testing, the new version 9 is more efficient than version 8.1 was, and actually runs faster and is more responsive. I have an Intel Core i7 4770k and 16GB of DDR3 RAM, so on an older system you might not see as dramatic of a difference as I am seeing. That being said, hopefully you will still notice it being more efficient and more responsible than version 8.1, even if it is only by a little bit.
  6. As Legend already mentioned, Emsisoft Internet Security does not contain sandbox technology, and something like Sandboxie might be worth checking out.
  7. That's great news. Thanks for letting us know.
  8. Just to clarify a little bit, Online Armor has a full HIPS, and that is why its notifications seem so aggressive. Emsisoft Anti-Malware has a Behavior Blocker that tries to make decisions automatically when it can, and only asks you when it isn't able to find the information it needs to make an automatic decision. Emsisoft Internet Security uses the same Behavior Blocker technology as Emsisoft Anti-Malware, since this is considered more friendly for the average user.
  9. I also find it rather large, however we've also received at least one request to make it larger because it was too small so read the UI.
  10. I've sent you a private message with a license key to use for a free trial.
  11. I would believe that the makers of Private Internet Access are working on getting the executables digitally signed.
  12. Do you have many applications where a single executable draws more than one System Tray icon?
  13. This is a bug in Windows, and cannot be fixed by our developers.
  14. You can try running Online Armor in Learning Mode in order to have it automatically trust the VPN software, however if it is creating randomly named files in a temp folder when you run it then there really is no way to ensure that you won't see notifications each time. Another issue here is that the files are not digitally signed. It's bad enough when applications create randomly named files in temp folder and execute them, but when there is no digital signature that means that there is nothing for us to whitelist.
  15. I don't think there is an option in Online Armor specifically for news popups, however there is an option to disable update notifications.
  16. You're quite welcome. Please let me know if you have any further issues.
  17. If you connect to the Internet through a modem or router that has Network Address Translation (NAT), then the open port checker tool will always show the port as closed unless you forward the port in the device that has the NAT. Are you trying to connect over RDP from another computer on your network, or from a remote computer using your Internet connection?
  18. Have you tried the instructions at this link yet?
  19. Have you checked the firewall settings to see if the port 3389 is open for TCP and UDP?
  20. OK, I've let our QA manager know about your logs so that he can take a look at them.
  21. The value listed in msconfig is a registry value, so if you feel comfortable editing the Windows registry then yes you can change it. The entry you are seeing is for the Guard (the part of Emsisoft Anti-Malware that draws the System Tray icon and handles displaying notifications). It needs to wait for the service the be running before it tries to start, and since the server takes longer to load than it does it is best to have a small delay to prevent issues.
  22. You're right, the UI is currently static (meaning it doesn't change position or size). This is due to some unfortunate issues with how the new UI looked when things moved while resizing the window.
  23. I think that happened because the license information in a2settings.ini was for Emsisoft Anti-Malware. Had you imported everything except the settings, you probably wouldn't have seen that. I'll let our QA manager know about this so that he can look into it further.
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