GT500

Emsisoft Employee
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Everything posted by GT500

  1. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  2. I would believe that, after clicking MultiQuote in each post you want to quote, you need to click the MoreReplyOptions button at the bottom-right of the page and it will automatically quote each post in the reply field. I usually just click on the Quote button, which automatically quotes the post in the Quick Reply field at the bottom of the page, and you can do that for each post you want to quote. I've no idea what is meant by this, or what may be needed - kindly explain ?!?Most security software has an exclusions list of some sort that allows you to define certain files or folders that should be ignored. Adding Online Armor's files to the exclusions list (sometimes also called an ignore list or a whitelist) in ESET's software should resolve the issues. If you let me know exactly what ESET product you are using (I'm assuming NOD32), and exactly what version you have, then I can check and see if ESET has any instructions for adding exclusions. Note that Online Armor also has an exclusions list, and you can simply add the ESET software's folder to that list to prevent Online Armor from monitoring it, which may also help with the issues. Here are instructions for adding a folder to the exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder that you wish to add to the exclusions list, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  3. Online Armor reports its status to the Windows Security Center, and so the Windows Security Center will notify you when Online Armor is disabled.
  4. My apologies for taking so long to reply. I think these files may be where the toolbars came from: C:\Users\Raybury\Downloads\7zip_installer_d162802 (1).exe C:\Users\Raybury\Downloads\7zip_installer_d162802.exe C:\Users\Raybury\Downloads\clipartcollection.exe I recommend downloading 7-Zip only from the 7-Zip website at this link. As for the clipart, I recommend being very cautious of any clipart that comes bundled in an installer. You didn't happen to get those downloads from CNet's Download.com, did you?
  5. Our developers have let me know that this is actually expected behavior.
  6. That could be the answer to the question. My assumption here is that you are logged in while your browser is running in the sandbox, but EAM launches the browser outside of the sandbox, correct? If that is the case then your cookie that contained the session information would not have been saved for the browser to access when running outside of the sandbiox.
  7. lets start by getting debug logs from Online Armor. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  8. If the guards are disabled, then they shouldn't be blocking the game. Lets try this to troubleshoot: Right-click on the little Emsisoft Anti-Malware icon in the lower-right corner of the screen (to the left of the clock), and select Shut down Guard. Hold down the little Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type services.msc into the field, and click OK. Find the Emsisoft Anti-Malware service in the list, and then right-click on it and select Stop. That will completely turn off Emsisoft Anti-Malware, and it will no longer be able to effect anything on your computer. Note that you can start the service the same way that you stopped it, and then you can click the Start button, go to All Programs, go to Emsisoft Anti-Malware, and select the Emsisoft Anti-Malware Guard to launch the Guard and resume full protection. You can also just restart your computer, and the service and Guard will automatically start on their own.
  9. I've forwarded your logs on to our developers.
  10. According to our system, the license key registered with your Customer Center account has been activated 5 times today on two different computers, which is probably why you had the issue. The IP address is the same for both computers, so if this license was supposed to be for more than one computer, then please send me a private message with the information and I will look into it. Also, please note that I have deleted the mapping history for your license key for today, so you can activate Emsisoft Anti-Malware with it again.
  11. Just an FYI: I have heard (and this does not come from an official source) that Avira's installer will list any security software that is installed as incompatible, regardless of what software it is or what vendor it is from. That information may be incorrect, but it would be rather interesting if it is true. I agree, however the important thing is that the opening poster can install and use the software that they want. @Chibichen: Please let me know if you are still having issues.
  12. I'm glad to hear that all is working now. Please let us know if you have any further issues.
  13. OK, the entries are still in the log. Lets get an anti-virus scan from a third-party, just to make sure that we are not missing anything. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  14. Are you not able to access the system while Windows is running in Safe Mode? In that case, I'd recommend starting from a bootable disk, and looking in the user profile directories in the "Application Data", "AppData\Roaming", and "AppData\Local" subdirectories to see if there is anything that appears to have a random name. If so, try changing the name (such as adding something like .bak or _backup to the end of the name) and then restart the computer normally. You may also be able to run our command-line scanner from a bootable disk, however please note that I have not tested this and do not know if it will work.
  15. Is there no option to ignore the installed security products and install Avira anyway? Their software should be compatible with Emsisoft Anti-Malware and Malwarebytes Anti-Malware, although all three running real-time protection at once might be overkill.
  16. I am running MBAM 1.70 without any issues, so I don't think it is the cause of the problem. Can you set Kaspersky to not run on startup, and let us know if you continue to have issues after that?
  17. You'll want to create process exclusions for each of COMODO's executables. Here's instructions: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. Repeat the last 3 steps as needed to add each file to the exclusions list. Click the OK button at the bottom when done, and close Emsisoft Anti-Malware.
  18. Please try right-clicking on the little Emsisoft Anti-Malware icon in the lower-right corner of the screen (to the left of the clock), go to Guard state, and select Disable Surf Protection. After that, try your Maplestory game again, and let me know if that makes any difference.
  19. I'm sorry, I should have checked the link before I posted my reply last night. When we click on the RapidShare link that you posted, it says "Download permission denied by uploader. (0b67c2f5)" If you want, you might be able to send them to me as an attachment to a private message. If that doesn't work, then let me know, and I'll send you my e-mail address.
  20. Please note that Emsisoft Anti-Malware version 7.0.0.17 has been released, which includes a fix for the scheduler. Please let me know if you are still experiencing issues with daily scheduled scans after updating to version 7.0.0.17.
  21. Emsisoft Anti-Malware version 7.0.0.17 has been released, and contains several fixes related to the settings file. Here is a link to the changelog. Please let us know if that has resolved the issue.
  22. I don't think anyone has tried testing from a bootable environment since the last major version of the Emsisoft Emergency Kit was released. I know that it had issues in the past, and couldn't run from a BartPE disk, however I am not certain if that is still the case.