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Everything posted by GT500

  1. I'm fairly certain that that's not the case for DEP, and that the operating system takes care of protecting memory (Wikipedia's explanation of DEP makes it sound this way at least). That being said, the types of exploits that DEP was created to protect against are very old, and anti-virus software typically has completely different threats to worry about. As for ASLR, I'm fairly certain (and please keep in mind that this is coming from the perspective of someone who is not a developer and is not privy to all of the technical details about how this works) that that would be impossible for a2service to really make use of, because the way a2guard and a2start interface with it is by reading and modifying its memory (which is, as I understand it, pretty much an industry standard in security software).
  2. That's a full OTL log, and not a log from running the script. That log should have opened in Notepad after the computer restarted (and the computer should have restarted since the "[EMPTYTEMP]" command was in the script, and that forces a restart). Did you run a scan in OTL after running the script, or did you run a scan instead of running the fix script?
  3. Yes, that is a premium feature. It is also available in the free trial.
  4. Our products are compatible with Windows 8.1, and have been tested on that operating system not only by our staff but also by our volunteer testers.
  5. I personally haven't tested the Enhanced Mitigation Experience Toolkit, however I don't know of any reasons why it wouldn't work with our software (I know some of our customers do use it). That being said, there have been cases where EMET have been bypassed, so it may not be as great as Microsoft claims. As for DEP, it is a technology that is implemented by operating systems and processors (or at least certain DEP features require processors to have certain features). It has been a part of Windows since Service Pack 2 for Windows XP, and all versions of Windows that our software runs on have it. You can read more about it here. For more information than that, a developer would have to reply.
  6. The Quarantine folder should be in the 'Run' folder just like the Reports folder was. I have written a cleanup script for OTL (if you need to, you may download OTL from this link). Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window: OTL_Script.txt Then click the Run Fix button at the top. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own). After your computer has restarted, OTL should automatically open a log showing the results of running the script. Please attach that log to a reply. You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.
  7. There were some issues with deleting detected items that were fixed in Emsisoft Anti-Malware, but not all of those fixes have made it into the Emsisoft Emergency Kit yet. If you want to attach the log from the scan to a reply (you can get to the attachment controls by clicking the More Reply Options button to the lower-right of where you type in your reply), then I can write a script for OTL to delete the detections. Emsisoft Emergency Kit saves its logs in \Run\Reports (so if it's on your C: drive then it would be "C:\EEK\Run\Reports").
  8. Cookies are not actually malicious. They're just text files that are saved by your web browser, and websites can only access them by asking your web browser to send them. Every web browser has security features that limit the abuse of cookies, and most allow you to manage cookies these days as well. There are also extensions for web browsers like Ghostery that allow for preventing tracking cookies altogether, which pretty much eliminates any need for scanner that can detect and remove tracking cookies.
  9. You can select the freeware mode rather than the free trial. Here's a screenshot (click on it to make it larger):
  10. License keys generally have a 10 month grace period to be activated within, starting at the time they are created in our system. There are certain times when the grace period will be different, and sometimes license keys will sit in a box long enough to have expired before you can activate them. When the grace period has expired, simply contact our support, and we will extend the grace period for you or issue you a new license key so that you can activate your software with it. If you want to send me the license keys in a private message so that I can check when the grace periods expire, then I can do that for you.
  11. I can take a look at the issue via TeamViewer if you want. What days and times work for you? I'm on U.S. Eastern Time, so if you're in another Time Zone or do not observe DST then let me know. Also, it's generally best to schedule a remote session at least 1 day in advance.
  12. Emsisoft Anti-Malware does not scan e-mails, but it does scan most files the moment they are created, so the moment you save or open an attachment it would be scanned. Here's how to add process exclusions for Malwarebytes Anti-Malware: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. Repeat the last 3 steps as needed to add each file to the exclusions list. Click the OK button at the bottom when done, and close Emsisoft Anti-Malware. The Malwarebytes Anti-Malware folder should be C:\Program Files (x86)\Malwarebytes Anti-Malware, and these are the files you should add as process exclusions: mbam.exe mbamgui.exe mbamservice.exe After that, open Malwarebytes Anti-Malware and do the following: Click on the Ignore List tab. Click the Add button in the lower-left. Using the little [+] and [-] buttons to open and close folders, go to C:\Program Files (x86) and click on the Emsisoft Anti-Malware folder, then click OK.
  13. Try holding down the Ctrl and Alt keys, and tap N to see if that turns your Internet connection back on.
  14. The cookie scan is being removed from all of our scanners (it's already been removed from Emsisoft Anti-Malware, and I believe from the standalone A2CMD as well).
  15. I have not used Any Video Converter, however I am fairly certain it is safe. What you are seeing is a generic warning about the way it handles keyboard input. I would believe I already replied to you on our helpdesk (so you should have an e-mail from me), but for those who are curious I will post this here as well. For video conversion I generally recommend Avidemux. There is also Handbrake, which may be easier to use for some people but supports less formats. These tools will be free of the junkware that you often get with video and music converters that you find on download sites, and they do a fairly good job. Here's a "Getting Started" guide for Avidemux, and here's a basic guide on using Handbrake.
  16. I've replied to them on our helpdesk, so they should have an e-mail from me.
  17. Are there any other executable files in that folder, or is is just NokiaSuite.exe? Exclusions in Online Armor are easy (you just add the entire folder), but Emsisoft Anti-Malware requires that you exclude each running process, so you'd need to manually exclude any executable file in the folder.
  18. There doesn't seem to be a service for this Nokia software. Does it only run when you launch it from icon somewhere?
  19. Just to let you know, the cookie scan is most likely going to be removed in the future, so I would recommend managing the cookies through the web browser rather than with a scanning utility like Emsisoft Emergency Kit. Also note that extensions such as Ghostery are capable of preventing tracking cookies, which pretty much eliminates the need for retroactive cookie scans like the one that Emsisoft Emergency Kit does.
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