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Emsisoft Employee
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Everything posted by GT500

  1. You can select the freeware mode rather than the free trial. Here's a screenshot (click on it to make it larger):
  2. License keys generally have a 10 month grace period to be activated within, starting at the time they are created in our system. There are certain times when the grace period will be different, and sometimes license keys will sit in a box long enough to have expired before you can activate them. When the grace period has expired, simply contact our support, and we will extend the grace period for you or issue you a new license key so that you can activate your software with it. If you want to send me the license keys in a private message so that I can check when the grace periods expire, the
  3. I can take a look at the issue via TeamViewer if you want. What days and times work for you? I'm on U.S. Eastern Time, so if you're in another Time Zone or do not observe DST then let me know. Also, it's generally best to schedule a remote session at least 1 day in advance.
  4. Emsisoft Anti-Malware does not scan e-mails, but it does scan most files the moment they are created, so the moment you save or open an attachment it would be scanned. Here's how to add process exclusions for Malwarebytes Anti-Malware: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the whit
  5. Try holding down the Ctrl and Alt keys, and tap N to see if that turns your Internet connection back on.
  6. The cookie scan is being removed from all of our scanners (it's already been removed from Emsisoft Anti-Malware, and I believe from the standalone A2CMD as well).
  7. I have not used Any Video Converter, however I am fairly certain it is safe. What you are seeing is a generic warning about the way it handles keyboard input. I would believe I already replied to you on our helpdesk (so you should have an e-mail from me), but for those who are curious I will post this here as well. For video conversion I generally recommend Avidemux. There is also Handbrake, which may be easier to use for some people but supports less formats. These tools will be free of the junkware that you often get with video and music converters that you find on download sites, and they
  8. I've replied to them on our helpdesk, so they should have an e-mail from me.
  9. Are there any other executable files in that folder, or is is just NokiaSuite.exe? Exclusions in Online Armor are easy (you just add the entire folder), but Emsisoft Anti-Malware requires that you exclude each running process, so you'd need to manually exclude any executable file in the folder.
  10. There doesn't seem to be a service for this Nokia software. Does it only run when you launch it from icon somewhere?
  11. Just to let you know, the cookie scan is most likely going to be removed in the future, so I would recommend managing the cookies through the web browser rather than with a scanning utility like Emsisoft Emergency Kit. Also note that extensions such as Ghostery are capable of preventing tracking cookies, which pretty much eliminates the need for retroactive cookie scans like the one that Emsisoft Emergency Kit does.
  12. One of our developers said that updates appear to be working OK in your latest series of logs. Are you still seeing the updates stall?
  13. If you launch the Emsisoft Emergency Kit Scanner and do an update, then it will download the latest version of the program.
  14. OK, exclusions will probably be needed to prevent the issues. Lets start by getting a log from FRST, so that we know where the Nokia software is installed and what startup items and services it installed on your computer. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your 'Downloads' folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exe For 64-b
  15. I haven't heard anything from our developers, but will see if I can follow up with them.
  16. Yes, go ahead and run the batch file to disable debug output. I'll pass this your log on to one of our developers.
  17. You need to exit the Guard by right-clicking on the System Tray icon first, then you can stop the service from the service manager.
  18. My understanding is that our malware analysts are not currently updating the database for HiJackFree, and that we are intending on discontinuing it. We recommend using a tool such as Autoruns instead.
  19. Adding those ports as allowed means they are being allowed through the firewall for httpd despite your rule to block it in the Firewall section.
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