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Everything posted by GT500

  1. OK, I have let the developer who looked at your log know that you posted new logs.
  2. I've received your logs, and am passing them on to our developers.
  3. Please try the following: Right-click on the little Online Armor icon in the lower-right corner of the screen (to the left of the clock). Enable Learning Mode. Launch your FTP program and try to connect to a server that uses SSL. After closing your FTP program, turn off Learning Mode. Launch your FTP program again, and make sure that it can still connect to servers via SSL.
  4. Were you using both Online Armor and Emsisoft Anti-Malware, or were you using a different anti-virus?
  5. Performance issues for some users that develop over time and require a restart to fix are a known issue with version 7 of Online Armor. As of yet we do not have a fix for those issues. Backdoors in our software means not only are there backdoors for governments to abuse, but also backdoors for hackers and malware creators to abuse. We are not in the habit of purposefully adding anything to our software that can be exploited to bypass the protection or to compromise our customers' security.
  6. You're quite welcome. Please let me know if you have any further issues.
  7. Were you using any sandbox or virtualization software on the computer that you saw this error message on?
  8. I'm sorry, I didn't know that you were using Windows 8.1. Regardless, I'm glad that you were able to get the issue resolved.
  9. One of our developers has taken a look at your logs, and they are asking if you use the Update Proxy?
  10. I take it that shutting down avast! (or setting it to not run on startup and restarting your computer) doesn't help with the issue?
  11. cleverbridge is the company that manages our online shopping cart and processes payments for us. There has been a rare bug in Emsisoft Anti-Malware 8 where it can lose its license key, and need to be reactivated. There is some indication that it may have to do with the settings file being corrupted.
  12. OK, I've forwarded your logs to one of our developers.
  13. Lets get some debug logs from Emsisoft Anti-Malware (you can restart your computer normally, as Safe Mode is not needed for this). In order to do this, you will first need to run a batch file to enable debug logging. This batch file is contained in the ZIP archive at the this link (this ZIP archive also contains a batch file to disable debug logging). Please save that ZIP archive on your desktop, extract its contents, and then follow these instructions: Run the enable_debug_output batch file (if your computer has Windows Vista, Windows 7, or Windows 8 then please right-click on the batch file and select Run as administrator). You will see a black window pop up, and then disappear very quickly. After that happens, please restart your computer. Run an update and wait for it to stop downloading. Once you have reproduced the issue, hold down the Windows key on the keyboard (the one with the Windows logo on it, usually in between the Ctrl and Alt keys) and tap the R key to open the Run dialog. Type the following into the Run dialog, and then click OK: %ALLUSERSPROFILE%\Emsisoft A window should open and you should see a Logs folder. Right-click on that Logs folder, go to Send to, and select Compressed (zipped) folder. Move the new ZIP archive you created with the logs folder in it to your desktop. Attach the ZIP archive containing the logs to a reply by using the More Reply Options button to the lower-right of where you type in your reply. Note: If you get an error message when trying to send the Logs folder to a Compressed (zipped) folder then you may need to try a utility such as 7-Zip or WinRar to compress the folder. Both 7-Zip and WinRar have options to create an archive and save it in another location (such as on your desktop), which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar. After posting the debug logs, you can run the disable_debug_output batch file (be sure to run it as administrator as well) and restart your computer again to disable debug logging.
  14. Online Armor does not have any settings to control whether all programs are blocked when a notification is being displayed.
  15. Have you added the main Origin folder as well? C:\Program Files (x86)\Origin
  16. You will need to start your computer in Safe Mode to be able to access the a2settings file. Here's a link to instructions on how to do that.
  17. The Fiddler log didn't contain any information from Emsisoft Anti-Malware. Lets try running the update while Windows is running in Safe Mode With Networking. There's more than one way to get into Safe Mode With Networking in Windows 8, so here's a link to an article about one way, and if you prefer then here's a link to another article describing another method.
  18. I recommend adding the game's folder to the exclusions list in Online Armor. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. Origin usually saves games in the following folder on x64 editions of Windows: C:\Program Files (x86)\Origin Games
  19. I already answered your question on our helpdesk, but there's no harm in pasting it here too. Please try the following when installing Windows Updates: Right-click on the little Online Armor license key in the lower-right corner of the screen (to the left of the clock). Enable "Learning Mode". Install Windows Updates". Once Windows Updates are done installing, turn off Learning Mode.
  20. Once Unicode support is added to Online Armor, it will be possible to add an Arabic translation to Online Armor. Many of our translations are handled by volunteers, so we cannot guarantee when or if a specific language will be added.
  21. Lets get a log from Fiddler, and see if it shows the cause of the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Select the Update Settings tab. Click on the Connection settings link in the lower-right corner. Check the box that says Use proxy server. Enter localhost in the Proxy server field, and then enter 8888 in the port field. Click 'OK'. Go back to the Menu on the left, and select Security Status. Click on the Update Now button to start the update (Fiddler must be running when you do this). After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop). Please send me the Fiddler log in a Private Message (do not post in in a reply). Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  22. Unfortunately Online Armor does not support Unicode, which would be necessary in order to support Arabic. Currently the only language that Online Armor supports which does not use the Latin alphabet is Russian.
  23. Adding exclusions to avast! for Online Armor might help. You may have to contact their support for instructions on setting global exclusions, but I am fairly certain that you can exclude the entire Online Armor folder, which should be in the following location: C:\Program Files\Online Armor
  24. The light bulb is shown when the device has been located and is turned on. The documentation is very vague in its description, but this basically just means that Online Armor can see the device on the network.
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