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GT500

Emsisoft Employee
  • Content Count

    13788
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Everything posted by GT500

  1. Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log: Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  2. I assume that you activated the free trial? If so, then just follow these steps: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the License tab. Click on the button to Change license. There should be a link to select the freeware mode, which does not have real-time protection.
  3. Do you want to enable Debug Mode and send me the logs? I can create a bug report so that our developers can take a look at the issue.
  4. Yes, this is an unfortunate bug in the way Windows 7 handles System Tray icons. The only workaround is to set Windows to never hide icons in the Notification Area.
  5. That's great! Thanks for letting us know.
  6. I've received it, and am attaching it to our bug report on Online Armor 7 performance issues.
  7. I guess I already did ask for that. I thought this was a different topic for some reason.
  8. Would it be possible for you to go to VirusTotal, upload the following file for analysis, and then post the link to that analysis for me? C:\Program Files (x86)\360\360safe\deepscan\ZhuDongFangYu.exe
  9. Just to let you know, I am creating a bug report on this issue so that our developers can look in to it further.
  10. It's considered a 'trace', so it would be detected by a Quick Scan, so it needs to be deleted before you can install successfully. Lets just use OTL to delete it. I have written a cleanup script for OTL (if you need to, you may download OTL from this link). Please download the following OTL_Script file, and save it on your desktop. After saving it, open it, run OTL, and copy and paste the contents of the OTL_Script file into the Custom Scans/Fixes box at the bottom of the OTL window: Then click the Run Fix button at the top. Let the program run unhindered, restart your computer w
  11. I know I sound like a broken record, but is there any possibility of Debug Logs?
  12. OK, I have forwarded your logs on to our developers.
  13. The install only took about a minute, and that includes clicking 'Allow' on OA's notifications about the installer.
  14. OK, then you probably have it running in freeware mode. We'll probably need some logs to see what the problem is. Please reenable the OA Helper Driver in your network connection's properties, then open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with web pages. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and pas
  15. I thought you were referring to the data displayed in Online Armor. Did you mean that it was cutting off the network connection?
  16. Let me know if you have any trouble with the beta updates.
  17. Lets get a log from OTL, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically
  18. I'll try to make sure that all of the topics on the forums about this issue get updated to let everyone know when the fix has been released as a final update, so that you can turn off beta updates.
  19. Fabian probably switches the editor to BBCode Mode so that he can do the quote tags manually. Here's an example of what the code looks like to quote multiple things: [quote name="Someone"]First quoted part of message.[/quote] Reply. [quote name="Someone"]Second quoted part of message.[/quote] Another reply. [quote name="Someone"]Third quoted part of message.[/quote] An another reply.
  20. Lawrence, I think I already replied to your question on our helpdesk. Please let me know if you got the message.
  21. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with high CPU usage when loading a web page. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't
  22. Has the problem happened again? It's possible that something prevented the GUI from pulling data from the service's memory.
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