GT500

Our servers should not be rejecting your update request due to too many installs. The server will reject update requests for reasons such as invalid license key, license key remapped too many times in a day, and incorrect parameters sent when checking for updates. Lets get a log from Fiddler, and see if it shows the cause of the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Select the Update Settings tab. Click on the Connection settings link in the lower-right corner. Check the box that says Use proxy server. Enter localhost in the Proxy server field, and then enter 8888 in the port field. Click 'OK'. Go back to the Menu on the left, and select Security Status. Click on the Update Now button to start the update (Fiddler must be running when you do this). After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop). Please send me the Fiddler log in a Private Message (do not post it in a reply). Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

Try the scan like this, and let us know if it works: a2cmd /f=c: /memory /pup /ntfs /delete /x=asp,bat,cgi,chm,cla,class,cmd,com,cpl,ini,css,dll,elf,exe,hlp,hta,htm,html,wh,js,jse,lnk,ocx,php,pif,xpi,reg,scr,sh,shs,src,sys,txt,vbs,vxd,wmf,doc,docs,xls,xlsx,ppt,pptx,pdf

Have you tried a program such as TCPView from Microsoft, and compared the numbers it shows with the numbers in Online Armor? Also, Windows 7 has a built-in Resource Monitor that can tell you how much bandwidth each program is using. You can open it by holding down the Windows key on your keyboard and tapping R, typing in resmon, and clicking OK.

Have you selected to Trust your other computer/computers on the local network?

Have you added exclusions for avast! yet? It may be related to recent issues between avast! and Online Armor rather than just Online Armor blocking a function in Firefox. If you haven't, then here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. The folder would be something like "C:\Program Files\AVAST".

Sorry about that. I didn't see you mention Windows 8.1 in your first post. Microsoft made it... strangely complex... to get into Safe Mode on Windows 8/8.1, although I have to admit that I do like the fact that you can run a System Restore from the Shift+F8 boot options. No more bootable disks to fix problems with Windows not starting up.

Thanks for the update.

OK, I have forwarded your logs to one of our developers.

Please try the following: Right-click on the little Online Armor icon in the lower-right corner of the screen (to the left of the clock). Select Learning Mode from the list. Try launching Firefox and save a webpage. Close Firefox. Turn off Learning Mode. Open Firefox again, and try saving a webpage again to see if it works without Learning Mode now. Let me know if that helps.

I don't know for certain if Look 'n' Stop is involved, but it would probably be good to check and see just to know for sure. At least that way it can be ruled out as being related to the issue.

Lets try deleting the 'a2settings' file from the Emsisoft Anti-Malware folder, and see if that helps. First, i recommend following the instructions at the link below to start your computer in Safe Mode With Networking: http://www.computerhope.com/issues/chsafe.htm Once your computer is running in Safe Mode With Networking, navigate to the Emsisoft Anti-Malware folder, which should be in one of the following locations: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware Once you have deleted the 'a2settings' file, then restart your computer normally, and then try launching Emsisoft Anti-Malware from the icon on your desktop to enter your license information.

Lets get an OTL log from this computer as well. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.

Hello Lawrence. Did you need assistance with our referral program?

You can send me the log in a private message.

Go ahead and try reinstalling them, and let me know if you experience the same issues.

OK, SMPlayer was able to play it (although the MPlayer backend did crash while processing the video). Anyway, the error message is in regards to Virtual Box. Their networking driver is not compatible with Online Armor, and needs to be removed before Online Armor can be installed. If you've already uninstalled Virtual Box, then please try the following: Right-click on the Start button (the button that takes you to the Metro screen in Windows 8 ). Select Command Prompt (Admin) from the menu. Type in the following, and then press Enter on your keyboard: sc delete VBoxNetFlt Restart your computer. Try the Online Armor install again.

When I try to play the video, I get the following error message: No suitable decoder module: VLC does not support the audio or video format "FICV". Unfortunately there is no way for you to fix this.

You shouldn't need to have both installed. Was "Look 'n' Stop" installed when Emsisoft Anti-Malware was having issues?

We would need cleaning engine debug logs in order to determine the cause of the issue. If you are still having the issue, then I have attached a ZIP archive to this message named "cleaning_engine_debug_output.zip" which contains two batch files. One is named "cleaning_engine_enable_debug_output" and the other is named "cleaning_engine_disable_debug_output". Please download this ZIP archive, extract the batch files, and run the "cleaning_engine_enable_debug_output" file (if your computer is running Windows Vista or Windows 7 then please make sure to right-click and select to "Run as administrator"). cleaning_engine_debug_output.zip After running the batch file, please restart your computer, and try your scan again. After Emsisoft Anti-Malware fails to delete the detected items, close the scanner, and then check the Emsisoft Anti-Malware folder (usually C:\Program Files\Emsisoft Anti-Malware) and there should be a file named "clean.log" (the files should be listed in alphabetical order). Please ZIP this file (if you do not have a program such as WinZip, 7-Zip, or WinRar then please right-click on the file, go to "Send To", and select "Compressed (zipped) folder") and make sure to save the ZIP archive on your desktop to make it easy to find. After that, please attach the ZIP archive with the clean.log file in it to a reply.

I would believe that Fabian mentioned on Wilders that we will continue to maintain Online Armor as long as it continues to pay for its own development.

That's OK.

I see you have Malwarebytes Anti-Malware installed. Lets add process exclusions for Malwarebytes Anti-Malware: Open Emsisoft Anti-Malware from the icon on the desktop. Click Guard in the menu on the left. Go to the File Guard tab. In the lower-left corner, just above Alerts, click on the Manage whitelist link. In the box under Type click the little down arrow and change it from File to Process (you may need to click in the box for the arrow appear). Click in the white box below Item to make a button with three dots (...) appear, and then click the ... button. Navigate to the directory where the files you wish to exclude are located, and double-click on one of them to add it. Repeat the last 3 steps as needed to add each file to the exclusions list. Click the OK button at the bottom when done, and close Emsisoft Anti-Malware. The Malwarebytes Anti-Malware folder should be C:\Program Files (x86)\Malwarebytes Anti-Malware, and these are the files you should add as process exclusions: mbam.exe mbamgui.exe mbamservice.exe After that, open Malwarebytes Anti-Malware and do the following: Click on the Ignore List tab. Click the Add button in the lower-left. Using the little [+] and [-] buttons to open and close folders, go to C:\Program Files (x86) and click on the Emsisoft Anti-Malware folder, then click OK. After that you can set Malwarebytes Anti-Malware to run on startup again, and then restart your computer.

The last time I checked, the portable A2CMD didn't have issues running an update on more than one PC. I'll let one of our Quality Assurance guys know about this. He night be able to reproduce it in testing.

I assume this was a 64-bit edition of Windows? If so, then it is a WoW64 redirection issue that our developers are working on fixing.

You're welcome.