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GT500

Emsisoft Employee
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Everything posted by GT500

  1. Lets get an OTL log, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically save
  2. There's something else you can try. if you delete the following file, then then you should be able to launch Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files\Emsisoft Anti-Malware\a2hosts.dat Or, on 64-bit editions of Windows: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat There is a possibility that you may need to try to launch Emsisoft Anti-Malware more than once, but you may want to give it at least 1 minute after trying the first time, just in case it is taking a little bit of time.
  3. Try deleting the following file, and then launching Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files\Emsisoft Anti-Malware\a2hosts.dat Or, on 64-bit editions of Windows: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat
  4. Try deleting the following file, and then launching Emsisoft Anti-Malware to enable Beta Updates: C:\Program Files (x86)\Emsisoft Anti-Malware\a2hosts.dat
  5. OK, I have received your logs, and I have opened a bug report on this issue and attached your logs to the report.
  6. The idea behind the Beta Testers forum is to keep everything where our developers can easily read through it. When topics get posted in the public sections about beta issues, support usually has to bring them to the attention of the developers, whereas when you post in the Beta Testers section everything is set up so that it is easy for our developers to quickly skim through and find questions/comments/etc about the things they are working on.
  7. The routing table is the table of IP addresses maintained by your DHCP server (which is usually your router). If Online Armor is blocking anything related to that, then turning on the Firewall Logging and enabling the Advanced Debug Info should show it in the logs. You can do this by putting Online Armor in Advanced Mode, going to Options, and going to the Firewall tab.
  8. I know it's not fixed in the current beta version (you can see a quick rundown of the changes both here and here).
  9. Steve, that's a beta version. I know it's a publicly available beta, however I would believe that Fabian still expects beta testers to keep discussions about betas in the Beta Testers forum. This will help keep the discussion where our developers are more likely to see it.
  10. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  11. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  12. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  13. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  14. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  15. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  16. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  17. Please note that a fix for this issue has been released in a beta update, and you can enable beta updates in Emsisoft Anti-Malware to download and install the update. Here's how to do that: Open Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Go to the Update Settings tab. Enable the Use beta updates option. Run an update in Emsisoft Anti-Malware.
  18. You can add the full path to the file to be deleted to the BlitzBlank script if it is missing. We can also use a third-party utility to delete the files, such as OTL, if you have issues with BlitzBlank.
  19. I am not aware of any issues with Online Armor and BitDefender's anti-virus software, however please be aware that there would be issues with any of their security products that include a firewall, and there may be issues with security products that include HIPS.
  20. OK, have you tried adding an exclusion for your VPN software to Online Armor? Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window.
  21. OK, we'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with Windows Store apps. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link p
  22. Have you tried the instructions at this link as well?
  23. That depends on whether or not the browser could do that when not running in RunSafer mode. Of course, the same applies to the Program Files folder.
  24. Yes, the service does all of the work of protection. Our developers are working on this, so hopefully we will have a resolution soon.
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