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GT500

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Everything posted by GT500

  1. Here's a link to instructions on how to start your computer in Safe Mode.
  2. McAfee lists the first one as low-risk, but there's not much information about it beyond that: http://home.mcafee.com/virusinfo/virusprofile.aspx?key=4068612 The other two are settings in the registry that can be abused by malware. The first is a setting to disable your Task Manager, and the second is a setting to disable registry tools.
  3. I've spoken with one of our developers about the issues with avast!, and they believe that it is a bug in avast! that they will need to fix.
  4. One of our other employees just tried the SpyShelter keylogger test on Windows XP and Online Armor was able to block it.
  5. I'm not sure about the SpyShelter test, but the Zemana test should be blocked.
  6. The names are definitely strange. Can you right click on them and get information about them, such as the full path?
  7. Unknown means the program has not been marked as trusted or untrusted yet.
  8. If you installed OA in the default location, wouldn't that mean it's in "C:\Program Files\Online Armor"? Your exclusions in avast! were for "C:\Program Files\Tall Emu".
  9. Do the instructions at this link help any?
  10. Are we certain that the issue is a bug in Online Armor, and not caused by a recent update to avast! (at least there have been several recent reports by avast! users of issues with OA)?
  11. That log shows that it is safe to use Emsiclean to remove Emsisoft Anti-Malware. Please run Emsiclean again, making sure to select everything in the list, and then click the button to remove selected items. Please be sure to allow your computer to be restarted after doing this.
  12. It's probably an issue with the icon cache. Here's a link to instructions on how to fix it (the instructions are below the ad with the green download button in it).
  13. The official word is that we currently have no plans to discontinue Online Armor support for Windows XP before 2016.
  14. What happens when you try to quarantine the detected threats?
  15. We've had a couple of others report issues with avast! and Online Armor recently. Exclusions don't seem to be helping either, so lets start by getting some debug logs that I can pass on to our developers. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  16. I haven't heard anything from our developers about a fix yet. Hopefully it won't take too long.
  17. The issue with Emsisoft Anti-Malware can often be resolved by restarting the computer, however that is not a permanent solution. We do have a bug report open on the issue. For the Online Armor issue, I will send you a private message.
  18. Online Armor has to be running in order to block things. If your computer is off, the Online Armor won't be running (unless I am misunderstanding something and Online Armor is on another computer).
  19. It is just a placeholder that appears there until you add an exclusion. It will disappear when you add something to the exclusions list. Any folder in the exclusions list is completely ignored by Online Armor. This can be important for conflicts with other security software, or with resolving performances issues that arise due to other software that is trustworthy. Obviously if something malicious were to be saved in an excluded folder, it would be ignored by Online Armor, however if a program in an excluded folder saved a program that was malicious in a location on the hard drive that wasn't excluded and that malicious program was also executed then Online Armor would still monitor the program executing from the non-excluded location and warn about any behavior that Online Armor monitors.
  20. This question seems familiar, but I can't find your e-mail address on our helpdesk. Did you also ask this question in an e-mail to our support e-mail address? Anyway, if this is relatively easy for you to reproduce, then we'd need debug logs from Online Armor. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  21. When a computer is trusted, all network communication from that computer should be allowed through the firewall automatically.
  22. I take it that you have an old Online Armor installation that was updated to version 7? I would believe the installation directory has defaulted to C:\Program Files\Online Armor since Emsisoft took it over.
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