GT500

Emsisoft Employee
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Everything posted by GT500

  1. Have you tried uninstalling Virtual Box and deleting its networking driver? Online Armor and Virtual Box's networking driver are not compatible, and if they are installed on the same computer then it could cause strange issues.
  2. Unfortunately I think Andrey is still working on that future release. If you decide to try Online Armor again in the future, then please let us know.
  3. Do you connect to the Internet through a router? If so, then please note that most routers (and even many modems) have Network Address Translation (NAT) which is a form of firewall. If your Internet connection is being protected by a NAT, then the test results will reflect the NAT and not Online Armor's current configuration, as the NAT will block the test from reaching the computer that is running Online Armor. You can determine if there is a NAT on your Internet connection by shutting down Online Armor, and then rerunning the test. If the results are the same with Online Armor turned off, then the test is showing you the results from your NAT, and not from Online Armor. As for the port number 80 and 443, these are the HTTP and HTTPS ports. If you do have a router or a modem with NAT then they are probably open to allow remote access to the router/modem configuration page.
  4. In Standard Mode, Online Armor will automatically allow any ports that an executable is listening on. I would need a log to know what executables to exclude in Online Armor. OTL should contain all of that information if you want to get me an OTL log. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  5. I'll ask our developers if they would be willing to try contacting them, however if the Virtual Box team is ignoring bug reports and forum posts about this then they probably won't care. Emsisoft Anti-Malware does not work in such a way that Virtual Box would cause issues with it, so you should be able to use Emsisoft Anti-Malware on a computer with Virtual Box installed without any issues.
  6. Lets try adding an exclusion for Firefox in Online Armor.Here are the instructions: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. The Firefox folder will be something like C:\Program Files\Firefox or C:\Program Files\Mozilla Firefox (I don't use Firefox, so I am not certain what folder it normally installs in).
  7. I haven't been informed of any issues with the update servers. Let me know if you have any further trouble.
  8. I assume that this HyperSnap software is the same software that is available at the following URL? http://www.hyperionics.com/hsdx/
  9. Lets try getting a log from DebugView so that I can send it to our developers, and see if they can determine what is going wrong. Before we can get a DebugView log, we'll need to set a registry entry that will tell Emsisoft Anti-Malware to output debug information that DebugView can see and save in its log. The following file eam_debug_output.zip contains two batch files. One of the will enable debug mode, and the other will disable it. Please download this file, extract the batch files from it, and run the batch file named eam_enable_debug_output (if your computer is running Windows Vista or Windows 7 then please make sure to right-click on the batch file and select to Run as administrator): After that, please restart your computer, and then proceed with the instructions below: Download DebugView from this link: When downloading, make sure to save it on your Desktop instead of clicking 'Run' or 'Open'. Right-click on the 'DebugView' file that you just saved on your Desktop, and select "Extract All". Before running DebugView, you will need to add a process exclusion to Emsisoft Anti-Malware to prevent crashing issues. Here are the instructions: Please go ahead and open Emsisoft Anti-Malware from the icon on the desktop. click on Guard in the menu on the left. Go to the File Guard tab. Click on the Manage whitelist link on the left, just above 'Alerts'. On the left, under where it says Type, click on where it says File and change it to Process. Click in the white space to the right of where you just changed 'File' to 'Process', under where it says Item, and a little button with three dots on it will appear to the right. Click on the button with the three dots. Navigate to the folder where DebugView is saved (this should be on your desktop), select the Dbgview file, and click the Open button in the lower-right. Click OK at the bottom to save the settings, and then close Emsisoft Anti-Malware. Open the new DebugView folder that was created on your Desktop after extracting. Windows XP and 2000 users should double-click on the file named 'Dbgview'. Windows 7 and Vista users should right-click and select "Run as Administrator". Click on the 'Capture' menu, and select everything except "Log Boot" (you will have to open the menu again after clicking to select an item). After selecting the options in the 'Capture' menu, click on the 'File' menu and select "Log to File As" and create a file on your desktop for it to save the log to. Do whatever it is you need to in order to replicate the issue. After the system freezes, restart your computer (you may need to hold down the power button for about 4 or 5 seconds to shut it down first), and make sure that the log was saved on your desktop. Please attach that log file to a reply so that we may analyze it for errors. You will need to use the More Reply Options button to the lower-right of where you type in your reply in order to access the attachment controls. Note: You may need to ZIP the log file in order to attach it. If you do not have a program such as 7-Zip, WinZip, WinRar, etc. then you can right-click on the log file, go to Send to, and click on Compressed (zipped) folder. You will be able to attach the ZIP archive to a reply. After that, you can run the eam_disable_debug_output batch file to disable debug mode. Note that your computer will need to be restarted after running the batch file.
  10. Please allow me to apologize for the slow response. Lets get a log from OTL, and see if it shows the cause of the issue. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  11. I do not know if our developers have contacted them, however issues with Online Armor and Virtual Box are not unknown to Oracle (example 1 / example 2).
  12. If you still have the full memory dump (C:\memory.dmp or whatever you had set it to) from the crash, then you may want to send it to Sandboxie's support so that their developers can take a look at it.
  13. Do you have any other security software installed? Your forum profile says you use Malwarebytes Anti-Malware. I assume you don't have the Pro version?
  14. Please try the following: Uninstall Online Armor. Restart your computer twice. Download and reinstall Online Armor from this link.
  15. We'll probably need some logs to see what the problem is. Open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try to reproduce your issue. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and attach it to a reply for me. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  16. Are you still having issues? Edit: Topic locked at user's request, as they are being helped via e-mail.
  17. A minidump won't tell you what was responsible for the crash. Sometimes a kernel memory dump will contain the information, however you usually need to inspect a full memory dump in order to discover the cause. As for the disk usage, the way Windows handles memory dumps on a BSoD is to write them to the pagefile (which is why the pagefile needs to be so large), and then on the next startup it copies the memory dump out of the pagefile and into the location specified in the settings. My understanding is that this happens fairly late in the startup process.
  18. Is Online Armor in Advanced Mode or Standard Mode?
  19. The website doesn't exist, which is why you saw the error message. My first instinct is that it was something malicious that was taken down before you clicked on it, however I have no proof that this was the case.
  20. There was an issue reported by another user that had already been taken care of. It is possible that your update issues were caused by the same thing. Please let us know if you experience any further issues.
  21. I went ahead and split your posts into a new topic to avoid confusion. I'm glad to hear that Rob has already helped you. Please let us know if you have any further issues.
  22. Please allow me to apologize for the slow response. If you are still having issues, then we will need a Fiddler log to see what is causing the issue. Please download and install Fiddler 2 from this link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: After installing Fiddler, please open it from the Start Menu. Launch Emsisoft Anti-Malware. Go to Configuration in the menu on the left. Select the Update Settings tab. Click on the Connection settings link in the lower-right corner. Check the box that says Use proxy server. Enter localhost in the Proxy server field, and then enter 8888 in the port field. Click 'OK'. Go back to the Menu on the left, and select Security Status. Click on the Update Now button to start the update (Fiddler must be running when you do this). After the update fails, go back to Fiddler, and to File, then Save, and select All Sessions (please save it on your desktop). Please send me the Fiddler log in a Private Message (do not post in in a reply). Note that you may need to ZIP the log to be able to attach it to a Private Message. If you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.
  23. Is the software from ParetoLogic digitally signed? It's possible that their certificate is blacklisted in our database. They certain don't have a good reputation on Web Of Trust, although the reasons for the bad ratings seem to vary. I don't have any personal experience with ParetoLogic, however I do know that they (or at least their affiliates/resellers) use marketing tactics that are often frowned upon by security experts. That being said, I do recommend avoiding registry cleaners, as they are never actually needed and they may cause problems with your computer.