Emsisoft Employee
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Everything posted by GT500

  1. Have you followed the advise in the error message?
  2. Please allow me to apologize for the slow response. Lets clean up some of the stuff I am seeing in your logs with AdwCleaner and Junkware Removal Tool. Please download AdwCleaner and save it on your desktop. Close all open programs and internet browsers (you may want to print our or write down these instructions first). Double click on adwcleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. You will be prompted to restart your computer. A text file will open n Notepad after the restart (this is the log of what was removed), which you can save on your desktop. Please attach that log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply. If you lose that log file for any reason, you can find it at C:\AdwCleaner[s1] on your computer. Please download Junkware Removal Tool and save it on your desktop. Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log is saved to your desktop and will automatically open. Please attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  3. Our developers let me know that the BSoD was caused by Sandboxie.
  4. I find that very strange. Yes, try it again with Fiddler, and see if you can get it to fail when using Fiddler.
  5. May I ask what VPN software you are using, and could you let me know exactly what happens when you have the issue with your VPN?
  6. I'm sorry for the slow response time. I am opening a bug report on this so that our developers can investigate further.
  7. OK, that is the Emsisoft Emergency Kit. Fortunately, it saves the logs in a really easy to find place. If you go to this folder; C:\EEK\Run there should be a folder named Reports inside of it. That Reports folder contains all of the Emergency Kit Scanner's logs. Please attach the log from the scan to a reply for me to review. You can attach files by using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  8. Thank you. I have forwarded the information to our developers.
  9. How reproducible is the issue? It might be necessary to get Debug Logs for our developers to look at, but it is best if you can reproduce the issue easily to reduce the size of the logs. To get Debug Logs, please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Note that RapidShare and BayFiles have been having issues lately, and we may not be able to download the files from them. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then those services would be more reliable. Also, you can attach files to private messages on these forums, and I would believe the limit is up to 128MB, so if the file is smaller than 128MB then you can just attach it to a private message to me on these forums.
  10. If you have DropBox, Google Cloud Storage, or Microsoft SkyDrive then you might be able to use one of them. I think the file may be too large for Microsoft SkyDrive though.
  11. That's great news. Please let us know if you have any further issues.
  12. Online Armor, in Advanced More, has a feature that allows for creating rules to monitor files and registry entries. I don't think I've ever heard of anyone using it to monitor how much cache data is being saved by their browser, and I'm not even sure if it can be used for that purpose, however that it probably the closest feature to what you are asking for that Online Armor has. That being said, if what you are describing is being done by a program other than your web browser, then Online Armor's HIPS will obviously warn about it attempting to run (unless it has a valid digital signature). Also, just to let you know, browsers have limits on the amount of cache data that can be saved, and they automatically delete old cache data in order to prevent the cache from exceeding those limits. That's not to say that a security vulnerability would not allow for such a thing in a browser, or even in the Java or Flash plugins (both of which have their own caches).
  13. Our cleanup tool is meant to remove leftovers when there are issues reinstalling our software, and is meant to be used by the request of an Emsisoft support representative. It isn't intended to be used as an uninstall utility for normal everyday use. I'm sure Kaspersky's uninstall utility is just great, however I don't think it's designed for the same purpose as ours.
  14. You're quite welcome. Please let us know if you have any further issues.
  15. Please post the log from Emsisoft Anti-Malware's scan showing these detections that could not be removed by following the instructions below: Open Emsisoft Anti-Malware. Click on Logs in the menu on the left. Go to the Scan tab (it may take a minute for the list of scan logs to load). Select the scan log from the list. Click on the View details button to open the log. Click on File and then Save As to save it on your desktop. Attach the scan log you saved on your desktop to a reply by using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls.
  16. Everything in the Fiddler log looks good to me. Does the update complete properly if you turn the proxy settings back off in EEK?
  17. OK, apparently Emsiclean will look for a driver that both Emsisoft Anti-Malware and Emsisoft Emergency Kit use. If it finds that driver, it lists any other files in that folder under the assumption that it is an installation of Emsisoft Anti-Malware. In your case it is detecting the Emergency Kit because that's where the driver is.
  18. Our management let me know that we do have plans to be added to the URL scanner on VirusTotal, however we do not have an ETA on when we might be ready to do it.
  19. Are you referring to ARP spoofing, or something else?
  20. I'm fairly certain that 115MB is too large for the forums. That being said, have you configured Windows for Full Memory Dumps on BSoD errors, or is it still configured for Kernel Memory Dumps?
  21. Lets try creating an exclusion for the VPN software in Online Armor, so that it doesn't monitor it. Here are some instructions for adding a folder to the Exclusions list in Online Armor: Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it. Click on Options in the menu on the left. Go to the Exclusions tab. Click on the Add button. Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder you want to add, click on it to highlight it, and then click OK at the bottom. Close the Online Armor window. If you add the folder that the VPN software is installed in to the Exclusions list, then it should resolve the issue.
  22. For the most part the default options are all OK. If you want to, you can follow the instructions at this link, which are intended to aid in any performance issues. Please note that we do recommend putting Online Armor in Learning Mode before installing Windows Updates. We do have information on how to install and use Emsisoft Anti-Malware at this link, and we have similar information for Online Armor at this link.
  23. Please download and install the latest version of Emsisoft Anti-Malware 8 from this link (make sure to uninstall any old version before installing the new version). Please note that you will not need to purchase a new license to use the latest version.
  24. Lets get an OTL log and see if it shows us what is happening. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Make sure to try to launch the Emsisoft Anti-Malware Guard before running OTL. Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  25. I have sent the link to the logs to our developers so that they can take a look at them.