GT500

Emsisoft Employee
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Everything posted by GT500

  1. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  2. If, after the manufacturer's logo disappears, you see a black screen with the message "PRESS ANY KEY TO BOOT FROM CD/DVD" then that means that your computer is configured to start up off of a CD automatically, and you don't need to use the Boot Menu. Most computers are not configured to work this way, however it makes working with bootable disks much easier when a computer does work this way. Go ahead and load the recovery environment from the CD again, and then launch the Command Prompt and run the chkdsk /F C: to repair the filesystem on the hard drive.
  3. OK, insert the disk into the drive, and restart your computer. After the computer starts to power back on, and when you see the manufacturer's logo on the screen, it will say what button to press on your keyboard to access what is often called the Boot Menu. You will most likely need to press this button quickly once you find what button you need to press. When the Boot Menu opens, it will allow you to select what device to start your computer off of. Some Boot Menus list the CD drives by their model number, and a lot of CD and DVD drives have a model number that starts with the company name "TSSTCorp" or "TSST_Corp". Select your CD/DVD drive and allow the computer to start up off of it. You will be able to load the Command Prompt once it has finished starting up, and then run the chkdsk from there.
  4. Does it only happen when you are on a specific website, or does it happen regardless of what website you are browsing in Firefox?
  5. Were you able to create the Windows 7 Recovery Disk?
  6. As far as I know, the update that fixes this issue has not been released yet.
  7. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  8. That's not surprising. Until the infection is under control, then you won't be able to use your computer normally.
  9. Yes. If the infection does not interfere with the process, you'll be able to burn data to the disk.
  10. Yes, go ahead and run it as Administrator, and let me know if that works.
  11. Do you know why your computer keeps trying to connect to this iranian.ws domain? Does it only happen when you use Internet Explorer, Firefox, Chrome, or does it happen when you use all three? Does it happen even when you do not have an Internet browser open?
  12. You mean this case? It doesn't have silicon or rubber pads for mounting the hard drives, so noise from vibration is always a possibility. Supposedly, installing your hard drives into the 5.25" bays with something such as this should dampen the vibration. There should be other kits for the 5.25" bays that will as well, however nothing is coming up in a quick search. One of the problems with using the 5.25" drive bays this way is that the hard drives will not be in front of the fans, so you'd need a 5.25" hard drive kit that comes with a fan to ensure proper cooling. Something easier might be to just buy some silicon or rubber pads, and use them to prevent the hard drives and their screws from touching the case. Another way, which is not necessarily a great idea, is to use a double-sided foam tape (the stuff with the heavy-duty adhesive) to stick the hard drives to the bottom of the case. Just make sure not to rip the labels on the hard drives, as hard drive manufacturers will refuse to honor the warranty if they believe you have tried to take the hard drive apart.
  13. Does your computer have the following file? C:\Windows\System32\recdisc.exe
  14. Does your computer have a CD burner? If so, then you can click on the Start button, type backup into the search field at the bottom, select Backup and Restore from the search results (should be on top of the list), and click Create a system repair disk in order to create a disk that will load the Recovery Environment when you start your computer up off of it. Running the chkdsk from a bootable disk will ensure that nothing can interfere with it.
  15. Yes, you can transfer your license, and the process is fairly easy. On the old computer, you can open Online Armor, select Options from the menu on the left, go to the License tab, and then click the link to activate a new key. Simply select to use the free trial, and that will remove your Online Armor Premium key from that computer. After that, you can install Online Armor on your new computer, and you shouldn't have any trouble activating it with your license key.
  16. Apparently I had an error in my code for the link. It was there, but the forum didn't process the code properly, so it didn't show up in my post... According to that log, Emsisoft Anti-Malware is still installed and it looks like the services and autorun entry are still there. Please click on the Start button, go to All Programs, go to Emsisoft Anti-Malware, and see if you can launch Emsisoft Anti-Malware from there. If Emsisoft Anti-Malware works OK, then please make sure that all of the Guards are enabled.
  17. When you run chkdsk, you need to provide a "command line parameter" to tell it to fix errors. The command would be something like chkdsk /F C: and that tells it to check for errors on drive C: and fix all errors. Unless you burned any data to it, or formatted it in any way, then the disk is still blank. In Windows 7, if you save an ISO image on your computer, you can right-click on that ISO image and select to burn it to a CD. Here's some screenshots of what it looks like (click on the screenshots to see larger versions): Selecting to burn the ISO image to a CD: This is what the window looks like when it pops up: Note that no CD burner was found on the system I took that screenshot on. If a CD burner is found on the computer you are using, then it will show the drive letter in the little drop down box labeled "Disk burner". The process should be fairly simple, so let me know if you have any trouble.
  18. Also, just as a followup, if this is your work computer and you do not have access to an administrator account, then your best course of action is to wait for your IT department to take a look at the computer. They will most likely want to back up your data and reimage the computer, as that process tends to be the quickest and most reliable (especially in a corporate environment) for ensuring that the computer is completely clean.
  19. If you hold down the Ctrl and Shift keys on your keyboard, and then tap the Esc key, Windows should open the Task Manager. Some infections will prevent it from opening, so if you don't see it appear after a moment then simply try restarting your computer. If the Task Manager does appear, then go to the Processes tab, and look through the list for ComboFix. It should be called either Combo-Fix.exe or ComboFix.exe. Right click on ComboFix in the processes list, and select End process tree. This will terminate ComboFix and any processes that it launched while running.
  20. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  21. You can also run a chkdsk from the Command Prompt in the Recovery Environment.
  22. Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log: Run the Emsiclean download that you saved on your desktop. Read the disclaimer. Note that you must agree to it in order to proceed. Once the scan is finished, simply exit Emsiclean, and do not remove anything. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  23. Yeah, computer repair places like to charge you for every little thing they do. You could probably just run chkdsk to fix it.