GT500

Emsisoft Employee
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Everything posted by GT500

  1. Could you please take a screenshot of the issue, and attach it to a reply by using the More Reply Options button? Here's a link to instructions on taking a screenshot.
  2. That log didn't show any infections. Lets get some more information. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  3. OK, lets delete some of those files: 1. Please download The Avenger from this link, and make sure to save it on your Desktop. Right click on the Avenger.zip folder and select "Extract All..." Follow the prompts and extract the avenger folder to your desktop 2. Copy all the text contained in the CODE box below, and it will be pasted into The Avenger in a later step (if you do not know how to copy and paste, then there are instructions at this link): Files to delete: C:\ProgramData\zmrykr0pwa.exe C:\Users\All Users\zmrykr0pwa.exe C:\Users\user\Desktop\t\Download\Utilitarios\unlocker1.8.7 (instalar para poder borrar directorios que se resisten al borrado normal).exe C:\Users\user\Downloads\SoftonicDownloader_para_any-video-converter.exe C:\Users\user\Downloads\SoftonicDownloader_para_bit-che.exe Note: the above code was created specifically for the person requesting assistance in this forum topic, and it is based entirely on the logs they supplied from their computer. No one else should attempt to run The Avenger with this script, as it may damage their computer! 3. Now, open the avenger folder on your desktop and start The Avenger program by double-clicking on its icon. Please paste the contents of the CODE box above (which you should have already copied) into the white box in The Avenger (see example picture below). Click on the Execute button in the low-right corner (see example picture below). Answer "Yes" twice when prompted. 4. The Avenger will automatically do the following: It will Restart your computer. ( In cases where the code to execute contains "Drivers to Delete", The Avenger will actually restart your system twice.) On reboot, it will briefly open a black command window on your desktop, this is normal. After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip. 5. Please copy/paste the content of c:\avenger.txt into your reply, and we will go from there.
  4. As long as you have some sort of USB flash drive to copy your data to once you start your computer up off of the disk, then yes, that's all you need.
  5. That's just a file in the System Restore. I'll tell you how to empty the System Restore once we're certain your computer is clean.
  6. A flash drive or an external hard drive would still be needed to back up your data to. The Linux and UBCD4Win disks just provide your with an environment where you will be able to copy your data to a backup drive.
  7. You've never seen that "Open File - Security Warning" message before?
  8. Did you mark the Flash installer as an installer? So far, everyone else has said that marking it as Trusted and as Installer has resolved the issue, and you're the first to mention that the temp file isn't trusted.
  9. That's normal when you download an executable file using Internet Explorer. Just go ahead and click Run.
  10. High CPU usage during scanning is not abnormal. The amount of CPU usage can depend on how many cores your CPU has, and how quickly your CPU processes data.
  11. The log from the emergency scanner can be helpful, however if you could at least export the log from Emsisoft Anti-Malware showing the detection and attach it to a reply using the More Reply Options button, then that would be helpful as well.
  12. It looks like ComboFix cleaned up most of the infection on its own. Lets get a second opinion just to make sure. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  13. I like Linux, however UBCD4Win has so many utilities built into it that it can be an indispensable boot disk. In this case, Linux would have been easier, since it's just a free download. UBCD4Win is a version of Windows that Microsoft calls Windows PE, and the program that creates a UBCD4Win disk requires a Windows XP or Windows 2003 disk in order to create a UBCD4Win disk (it needs to be able to use the files that are on a Windows XP or Windows 2003 disk), so if you don't have a Windows XP or Windows 2003 disk then you will not be able to create a UBCD4Win disk.
  14. OK, that log looks better. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  15. OK, I have written a script that will tell ComboFix how to delete some stuff I saw in your log. Here are instructions on what to do with the script: Download an updated version of ComboFix from one of the following links: [list=] BleepingComputer InfoSpyware [*] Turn off your Anti-Virus software. [*] Click your Start button, go to All Programs (or just Programs on Vista and Windows 7), go to Accessories, and then open Notepad. [*] Please copy and paste the contents of the box below into Notepad (here is a link to instructions if you do not know how to copy and paste): http://support.emsisoft.com/topic/7831-i-have-malwarewin32amn/ KillAll:: Driver:: X6va005 Collect:: c:\windows\Installer\{2B81872B-A054-48DA-BE3B-FA5C164C303A}\_C4A2FC3E3722966204FDD8.exe c:\windows\Installer\{E5CF6B9C-3ABE-43C9-9413-AD5FFC98F049}\NewShortcut5_21C7B668029A47458B27645FE6E4A715.exe c:\users\NERDXL~1\AppData\Local\Temp\0058610.tmp File:: c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\FancyStart daemon.lnk c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\SRS Premium Sound.lnk c:\programdata\Best Buy pc app\ClickOnceSetup.exe c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk Registry:: [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows] "AppInit_DLLs"="" [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{474597C5-AB09-49d6-A4D5-2E8D7341384E}] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ETDWare"=- "Setwallpaper"=- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" DDS:: uInternet Settings,ProxyOverride = *.local;127.0.0.1:9421;<local> IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html uStart Page = hxxp://search.imesh.com/ RegLock:: [HKEY_USERS\S-1-5-21-306707037-1551457355-2866716586-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice] [HKEY_USERS\S-1-5-21-306707037-1551457355-2866716586-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice] [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security] [*] Save this as a Text Document named CFScript in the same location as ComboFix (which should be on your desktop). [*] Close Notepad and verify that the CFScript file is saved on your desktop. [*] Referring to the animated picture below, click the left mouse button on top of the CFScript icon on your desktop, then holding the mouse button down drag the CFScript icon on your desktop onto the ComboFix icon, and then drop it (let go of the mouse button) on top of the ComboFix icon: When finished, it will display a new log in Notepad. Please attach that log to a reply the same way you did before. If you prefer, you can save the log on your desktop to make it easier to find.
  16. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  17. I hope they know how to deal with ZeroAccess. It is possible to repair a ZeroAccess infection via boot disks, however most techs that work in stores like Office Depot don't know how to do it. I have a feeling that they will want to reinstall Windows. As for spreading the infection via the flash drive, normally they would be correct, however if you were backing up your data from a Linux boot disk then you would have to manually copy an infected file to the flash drive and then run or open that file on another computer to spread the infection.
  18. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  19. It looks like you might be able to get a 16GB USB flash drive from RadioShack for under $50, however unless you know how much data you will need to back up, then I do recommend buying an external hard drive with a high capacity. There are external hard drives that can store a significantly larger amount of data than flash drives, although they do tend to be a little larger and heavier, and they are easier to damage when they are dropped or when they receive too much shock from vibrations. Fortunately, even with their drawbacks, they also tend to be inexpensive compared to flash memory and they can store a lot more data at a much lower price.
  20. Please follow the instructions at this link and attach your logs to a reply to this topic by using the More Reply Options button to the lower-right of where you type in your reply.
  21. It looks like the issue with the Adobe Flash installer not being trusted. Try marking the file as trusted and as an installer, and let me know if that helps.
  22. We'll probably need some logs to see what the problem is. Open Online Armor, go to 'Options' in the menu on the left, click the little check box to enable debug mode (just above the "Run Safety Check Wizard", restart your computer, and then try the update again. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs) and attach it to a reply for me. Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to "Send To", and clicking on "Compressed (zipped) Folder".
  23. Could you please post a screenshot of the message? Here's a link to instructions on taking a screenshot, and you can attach it to a reply by clicking on the More Reply Options button to the lower-right of where you type in your reply.
  24. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  25. Yes, you will most likely need to create a Linux disk from another computer. It doesn't matter which version of Windows you have, so long as you have a blank CD and can burn data to it. Linux disks are downloaded as a file that needs to be burned to a disk in a special way. They call it a disk image, or an ISO image, and it usually needs to be burned in a special way. Windows 7 allows you to right-click on an ISO image and burn it to a CD. Most CD burning software also has an option to burn an ISO image to a disk.