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GT500

Emsisoft Employee
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Posts posted by GT500

  1. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with OA and your VPN. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

    Please disregard the instructions above, as our developers have asked for a different kind of logs.

    Assuming that you have not yet turned on Debug Mode in Online Armor, please put Online Armor in Advanced Mode, and in the Firewall options select Enable logging, Additional debug info, and All activity like in the screenshot below (if it's too small to read then you can click on it to make it bigger):

    After that, please restart your computer, and then try to reproduce your VPN issue again. Once you are confident that it has been successfully reproduced, please ZIP the logs folder (normally C:\Program Files\Online Armor\Logs) and send it to me in a private message for me to pass on to our developers.

    If you had already enabled Debug Mode, then please disable it, restart the computer, and delete the contents of the logs folder before following the instructions above. If you are not able to delete the contents of the logs folder, then you can shut down Online Armor to release any file locks that are preventing you from deleting files.

  2. Just to add to what Andrey said, after you set a reserved IP address for your computer in your router, you can set your PC to a static IP address. Here are some instructions for doing that:

    • Click on the Start button.
    • Type network connections in the search field.
    • Select View network connections from the search results.
    • Right-click on your network adapter, and select Properties.
    • Select Internet Protocol Version 4 (TCP/IPv4) from the list and click the Properties button.
    • Select Use the following IP address, enter the IP address you wish to use (if it requires you to enter a Subnet mask, then just enter the same thing your router is using, which is normally 255.255.255.0), and then click OK.
    • Click OK to close the properties for your network connection.
    • Close the network connections, and check to see if you are still having the issue with Online Armor.
  3. In addition to what Fabian said, if you open Online Armor, then go to Options in the menu to the left, and then go to the Firewall tab, do you have "Active subnet scanning" enabled? If so, then you may want to turn it off.

    Also, if you can connect to your ISP using a router rather than directly connecting your computer to your modem, then that might help as well.

  4. Yes, you can right-click on the Online Armor icon in the Notification Area (in the lower-right corner of the screen, down by the clock), and select to close and shut down Online Armor.

    Edit: You can also add a folder to the exclusions list in Online Armor so that nothing in that folder, or any subfolders, will be monitored by Online Armor. Here are instructions:

    • Click on the 'Start' button, go to "All Programs", go to "Online Armor", and click on the Online Armor icon to open it.
    • Click on 'Options' in the menu on the left.
    • Go to the 'Exclusions' tab.
    • Click on the 'Add' button.
    • Use the little [+] and [-] icons to the left of folder names to open and close them, find the folder that you wish to add to the exclusions list, click on it to highlight it, and then click 'OK' at the bottom.
    • Close the Online Armor window.
  5. Please try the following:

    • Uninstall Online Armor.
    • Restart your computer twice.
    • Download RSIT from this link.
    • Run RSIT and click the Continue button to start the scan (this will create a log of various load points on your system, including services and drivers).
    • When done, RSIT will open the log in Notepad. Please save this log on your desktop.
    • Using the More Reply Options button to the lower-right of where you type in your reply, please attach the RSIT log to a reply for me to review.
    Please note that you can also send the log to me in a private message if you don't want to post it publicly on the forums.
  6. Emsisoft Anti-Malware already has a self-protection mechanism. Regardless of how power that self-protection is, certain infections (such as rootkits) abuse the system in ways that you cannot fully protect against.

    Are you having issues with the Emsisoft Emergency Kit on these same computers? The Emergency Kit is intended to be used in a situation where the computer is already infected, whereas Emsisoft Anti-Malware is intended as a full time anti-virus.

  7. Please download Windows Repair (all in one) from this link.

    Install the program then run it.

    (note that it will occasionally need to restart your computer as you run through the steps below)

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    p22001645.gif

    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    (for Windows XP, if you do not have your Windows XP CD, then you will need to skip this step)

    p22001646.gif

    Go to Step 4 and under "System Restore" click on Create button:

    p22001644.gif

    Go to Start Repairs tab and click Start button.

    p22001166.gif

    You don't want it to run through every fix in the list, so please ensure that ONLY items seen in the screenshot below are selected as seen in the screenshot (they're all checked by default, so uncheck the ones that are not checked in the screenshot below):

    p22001647.gif

    If there are any fixes in the list that are not in the screenshot above, then please uncheck them as well.

    Click on box next to the Restart/Shutdown System When Finished (leave it set to Restart System just below that). Then click on Start to begin the repair process.

  8. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with µTorrent while using your VPN. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

  9. Our developers are not able to reproduce the issue, and upon further review I had one of the settings incorrect for the scheduled scan, so it was only set to run every Friday. Now that I've fixed that, the daily scheduled scans are running just fine.

    Please verify that your scheduled scan settings are the same as in the screenshot below (note that the actual time doesn't matter, and that you can change the time of the scan to test and see if it is working). If the screenshot is too small, you can click on it to see a larger version.

  10. OK, lets go ahead and try the this:

    Add the following folders to the exclusions in Online Armor:

    C:\Program Files (x86)\Malwarebytes' Anti-Malware

    C:\Program Files\HitmanPro

    C:\Program Files\Windows Defender

    Add the following files as process exclusions in Emsisoft Anti-Malware:

    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

    C:\Program Files\HitmanPro\hmpsched.exe

  11. I am assuming it is the Windows firewall that you are having issues with, as I am not seeing a third-party firewall in your most recent OTL log.

    Please click on the Start button, then click Run, type firewall.cpl into the field, and click OK. If that opens the firewall settings, then go to the Advanced tab, and there should be a button that says Restore Defaults which you can click to return the Windows firewall to its default settings. Please let me know if you have any issues with those instructions.

  12. There are a lot of people who use anti-virus software other than Emsisoft Anti-Malware with Online Armor, and I would believe that most of them do not cause any problems. There are a few that filter network traffic in such a way that causes firewalls such as Online Armor to see all network traffic as originating from your anti-virus software. Kaspersky is the only one that I can think of off the top of my head which has been reported to cause this issue, so I do recommend that you try the free trials of a few anti-virus softwares to make sure that they don't use a similar mechanism for filter network traffic.

  13. I was not able to reproduce the issue exactly as you reported it. After disabling all HIPS feature in Online Armor by right-clicking on the Online Armor icon in the Notification Area and selecting the option to disable all HIPS features, and then restarting the computer, I did not see any notifications when I launched the 64-bit Internet Explorer. I did see one when I launched the 32-bit Internet Explorer, however I only saw it once, and it did not continue popping up each time I opened Internet Explorer.

    If you open Online Armor, and go to Firewall in the menu on the left, do you have two lines for iexplore.exe like in the screenshot below (click on the screenshot to see a larger version), and are they both in green?

  14. My apologies for the slow response.

    We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem (assuming you can reproduce the BSOD easily). After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

  15. Our developers are asking what happens if, after unblocking all traffic in Online Armor and seeing that it is still blocking the traffic, you run the network connection diagnostic. You should be able to right-click on your network connection and select 'Repair', and see if that fixes it. There should also be an option to troubleshoot the connection if the repair option doesn't help.

  16. Fortunately none of those detections were a serious threat (first two were in OTL's backups, next few were in the recycle bin, and the rest were in the System Restore).

    If everything is working OK at the moment, then here's some final instructions for you:

    1. Make Sure Java is Updated:

    • Click on the Start button.
    • Click on Control Panel.
    • Click Add or Remove Programs.
    • Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.
    • Click on this link and download and install the latest Java (the Windows Online download will be faster).

    2. Make Sure Adobe Flash is Updated:

    • Click on this link and download the latest version of Adobe Flash Player for your web browser.
    • You will need to close your web browser when installing Flash.

    3. Make Sure Adobe Acrobat Reader is Updated:

    • Click on the Start button.
    • Click on Control Panel.
    • Click Add or Remove Programs.
    • Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you do not need to uninstall it).
    • Click on this link to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

    (please note that some people do prefer to use third-party PDF viewers such as PDF X-Change Viewer and Foxit Reader which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

    4. Make Sure Your Computer Has The Latest Windows Updates:

    • Click on the Start button.
    • Go to All Programs.
    • Click on Windows Update.
    • If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.
    • Once it is loaded, click on the Express button.
    • It will check for available updates, and once it is done you can click the Install Updates button.
    • It may ask you to accept a license agreement before it installs, so make sure you say Yes.
    • When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.
    • Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

    5. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click this link and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    6. Empty The System Restore:

    • Click on the Start button.
    • Right-click on My Computer
    • Select Properties from the list.
    • In the window that pops up, click on the System Restore tab.
    • Click the check box to Turn off System Restore.
    • Click the Apply button at the bottom-right, and answer Yes to the question.
    • Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.
    • Click the check box to Turn off System Restore again and click OK to turn the System Restore back on.
    • Click on the Start button again.
    • Go to All Programs.
    • Go to Accessories.
    • Go to System Tools.
    • Click on System Restore.
    • Select Create a restore point on the right, and click Next at the bottom.
    • Enter a description for the restore point, and click Create.
    • Click Close to finish the process.
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