Emsisoft Employee
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Posts posted by GT500

  1. ... Antec ATX 300 desktop case...

    You mean this case? It doesn't have silicon or rubber pads for mounting the hard drives, so noise from vibration is always a possibility. Supposedly, installing your hard drives into the 5.25" bays with something such as this should dampen the vibration. There should be other kits for the 5.25" bays that will as well, however nothing is coming up in a quick search. One of the problems with using the 5.25" drive bays this way is that the hard drives will not be in front of the fans, so you'd need a 5.25" hard drive kit that comes with a fan to ensure proper cooling.

    Something easier might be to just buy some silicon or rubber pads, and use them to prevent the hard drives and their screws from touching the case. Another way, which is not necessarily a great idea, is to use a double-sided foam tape (the stuff with the heavy-duty adhesive) to stick the hard drives to the bottom of the case. Just make sure not to rip the labels on the hard drives, as hard drive manufacturers will refuse to honor the warranty if they believe you have tried to take the hard drive apart.

  2. Does your computer have a CD burner? If so, then you can click on the Start button, type backup into the search field at the bottom, select Backup and Restore from the search results (should be on top of the list), and click Create a system repair disk in order to create a disk that will load the Recovery Environment when you start your computer up off of it. Running the chkdsk from a bootable disk will ensure that nothing can interfere with it.

  3. Yes, you can transfer your license, and the process is fairly easy. On the old computer, you can open Online Armor, select Options from the menu on the left, go to the License tab, and then click the link to activate a new key. Simply select to use the free trial, and that will remove your Online Armor Premium key from that computer. After that, you can install Online Armor on your new computer, and you shouldn't have any trouble activating it with your license key. ;)

  4. Thank you but I don't see link for Emsiclean.

    Apparently I had an error in my code for the link. It was there, but the forum didn't process the code properly, so it didn't show up in my post...

    My EmsiClean log:

    According to that log, Emsisoft Anti-Malware is still installed and it looks like the services and autorun entry are still there. Please click on the Start button, go to All Programs, go to Emsisoft Anti-Malware, and see if you can launch Emsisoft Anti-Malware from there. If Emsisoft Anti-Malware works OK, then please make sure that all of the Guards are enabled.

  5. When you run chkdsk, you need to provide a "command line parameter" to tell it to fix errors. The command would be something like chkdsk /F C: and that tells it to check for errors on drive C: and fix all errors.

    Unless you burned any data to it, or formatted it in any way, then the disk is still blank. In Windows 7, if you save an ISO image on your computer, you can right-click on that ISO image and select to burn it to a CD. Here's some screenshots of what it looks like (click on the screenshots to see larger versions):

    Selecting to burn the ISO image to a CD:

    This is what the window looks like when it pops up:

    Note that no CD burner was found on the system I took that screenshot on. If a CD burner is found on the computer you are using, then it will show the drive letter in the little drop down box labeled "Disk burner". The process should be fairly simple, so let me know if you have any trouble.

  6. Also, just as a followup, if this is your work computer and you do not have access to an administrator account, then your best course of action is to wait for your IT department to take a look at the computer. They will most likely want to back up your data and reimage the computer, as that process tends to be the quickest and most reliable (especially in a corporate environment) for ensuring that the computer is completely clean.

  7. If you hold down the Ctrl and Shift keys on your keyboard, and then tap the Esc key, Windows should open the Task Manager. Some infections will prevent it from opening, so if you don't see it appear after a moment then simply try restarting your computer.

    If the Task Manager does appear, then go to the Processes tab, and look through the list for ComboFix. It should be called either Combo-Fix.exe or ComboFix.exe. Right click on ComboFix in the processes list, and select End process tree. This will terminate ComboFix and any processes that it launched while running.

  8. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

    Link 1

    Link 2

    * IMPORTANT !!! Save Combo-Fix to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.


    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.


    • ComboFix (C:\combofix.txt)

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

  9. Please download Emsiclean from this link (be sure to save it on your desktop), and follow the instructions below to get me a log:

    1. Run the Emsiclean download that you saved on your desktop.
    2. Read the disclaimer. Note that you must agree to it in order to proceed.
    3. Once the scan is finished, simply exit Emsiclean, and do not remove anything.
    4. A new file will be saved on your desktop with a log of what was detected. Please attach that to a reply by using the More Reply Options button to the lower-right of where you type in your reply.

  10. You can try reinstalling Service Pack 1 for Windows 7, and see if that resolves the issue. You can download Service Pack 1 for Windows 7 x64 directly from Microsoft at this link (903.2 MB). I can't make any guarantee that reinstalling Service Pack 1 will help, however there is a possibility that if Service Pack 1 updates the files that are causing these problems then the issue might be repaired.

  11. You're quite welcome. ;)

    Since everything seems OK, I am going to go ahead and close this topic.

    Note: The instructions in this forum topic have been customized based on the logs posted by the person asking for assistance. Please do not attempt to follow any of the instructions in this forum topic, as they could cause damage to your computer. If you require assistance, please start here if you believe your computer is infected, and one of our experts will be happy to assist you by analyzing your logs.

  12. You're quite welcome. ;)

    Here's some final instructions for you:

    1. Make Sure Java is Updated:

    1. Click on the

    2. Click on
      Control Panel

    3. Click
      Uninstall a program

    4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

    5. Click on
      this link
      and download and install the latest Java (the
      Windows Online
      download will be faster).

    2. Make Sure Adobe Flash is Updated:

    1. Click on
      this link
      and download the latest version of Adobe Flash Player for your web browser.

    2. You will need to close your web browser when installing Flash.

    3. Make Sure Adobe Acrobat Reader is Updated:

    1. Click on the

    2. Click on
      Control Panel

    3. Click
      Uninstall a program

    4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
      do not
      need to uninstall it).

    5. Click on
      this link
      to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

    (please note that some people do prefer to use third-party PDF viewers such as
    PDF X-Change Viewer
    Foxit Reader
    which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

    4. Make Sure Your Computer Has The Latest Windows Updates:

    1. Click on the

    2. Go to
      All Programs

    3. Click on
      Windows Update

    4. Click
      Check for updates
      in the menu on the left (should be near the top).

    5. Once it is done checking for updates, click the
      Install updates
      button on the right.

    6. Make sure that if your computer wants to restart after the updates are done, that you allow it so.

    5. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click
    this link
    and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    6. Empty The System Restore:

    1. Click on the

    2. Right-click on

    3. Select
      from the list.

    4. In the window that pops up, click on the
      System protection
      link in the menu on the left.

    5. The buttons may not be clickable for a few moments, but once you can click on them select the drive in the list near the bottom that shows protection is on (this will usually be you
      drive) and click the

    6. Click the button near the bottom-right that says
      to clear all System Restore data.

    7. Once finished, click
      to close that window.

    8. Now you will want to make sure that the correct drive is selected again (usually your
      drive) and click on the
      button to create a new restore point.

    9. Fill in a name for the restore point, and click the

    10. Once it is done, you can close the windows that were opened to get to the System Restore settings.