Report Online Armor Premium VS VPN TMG 2010 in Other Emsisoft products Posted December 12, 2012 We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem with OA and your VPN. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder. Please disregard the instructions above, as our developers have asked for a different kind of logs. Assuming that you have not yet turned on Debug Mode in Online Armor, please put Online Armor in Advanced Mode, and in the Firewall options select Enable logging, Additional debug info, and All activity like in the screenshot below (if it's too small to read then you can click on it to make it bigger): After that, please restart your computer, and then try to reproduce your VPN issue again. Once you are confident that it has been successfully reproduced, please ZIP the logs folder (normally C:\Program Files\Online Armor\Logs) and send it to me in a private message for me to pass on to our developers. If you had already enabled Debug Mode, then please disable it, restart the computer, and delete the contents of the logs folder before following the instructions above. If you are not able to delete the contents of the logs folder, then you can shut down Online Armor to release any file locks that are preventing you from deleting files.