GT500

Emsisoft Employee
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Everything posted by GT500

  1. OK, I deleted the duplicates. ZeroAccess likes to hijack the network services, and improper removal can damage them and the ZeroAccess infection will just recreate itself with new files and new services. Unfortunately this one seems to be a little tougher than normal, so it could be a newer variant. Are you able to download utilities from another computer, and transfer them with a USB flash drive?
  2. Technically it isn't a 'suite', but is rather a bundle that includes both Online Armor Premium and Emsisoft Anti-Malware.
  3. Do you remember what file it froze on?
  4. OK, lets get a new OTL log. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  5. Topic reopened. OK, your ComboFix log looks pretty good. Lets get a third-party opinion just to make sure that I'm not missing anything. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  6. You're quite welcome. Please let us know if you have any further questions.
  7. Here's a link to instructions on starting Windows in Safe Mode. Please start your computer in Safe Mode With Networking, and try to download and run ComboFix again.
  8. It is normal to not be able to remove items from the System Restore. You would need to empty the System Restore manually. Here's instructions on how to do that on Windows XP: Click on the Start button. Right-click on My Computer Select Properties from the list. In the window that pops up, click on the System Restore tab. Click the check box to Turn off System Restore . Click the Apply button at the bottom-right, and answer Yes to the question. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it. Click the check box to Turn off System Restore again and click OK to turn the System Restore back on. Click on the Start button again. Go to All Programs . Go to Accessories . Go to System Tools . Click on System Restore . Select Create a restore point on the right, and click Next at the bottom. Enter a description for the restore point, and click Create . Click Close to finish the process.
  9. You're quite welcome. Since everything seems OK, I am going to go ahead and close this topic. Note: The instructions in this forum topic have been customized based on the logs posted by the person asking for assistance. Please do not attempt to follow any of the instructions in this forum topic, as they could cause damage to your computer. If you require assistance, please start here if you believe your computer is infected, and one of our experts will be happy to assist you by analyzing your logs.
  10. I guess I forgot to edit those instructions to ask you to attach the log. I went ahead and did it for you to keep it from getting deleted. Go ahead and try ComboFix again. Here's the instructions: Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  11. There are ways to get in, however I am a bit apprehensive about posting them publicly on the forums. Please send me a private message, and I'll be happy to discuss this with you.
  12. The NetSvcs section was missing from that log as well. Our only easy option at this point is to see if TDSSKiller can take care of it on its own. Download the latest version of TDSSKiller from here and save it to your Desktop. Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK. Click the Start Scan button. If a suspicious object is detected, the default action will be Skip, click on Continue. If malicious objects are found, they will show in the Scan results and offer three (3) options. Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process. Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed. A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
  13. That log has some malicious stuff, however it doesn't show the NetSvcs like I had hoped for. Did you type netsvcs into the Custom Scans/Fixes box before running the scan?
  14. I'm glad to hear that your computer is doing better. Here's some final instructions for you: 1. Make Sure Java is Updated: Click on the Start button. Click on Control Panel . Click Add or Remove Programs . Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed. Click on this link and download and install the latest Java (the Windows Online download will be faster). 2. Make Sure Adobe Flash is Updated: Click on this link and download the latest version of Adobe Flash Player for your web browser. You will need to close your web browser when installing Flash. 3. Make Sure Adobe Acrobat Reader is Updated: Click on the Start button. Click on Control Panel . Click Add or Remove Programs . Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you do not need to uninstall it). Click on this link to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader. (please note that some people do prefer to use third-party PDF viewers such as PDF X-Change Viewer and Foxit Reader which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader) 4. Make Sure Your Computer Has The Latest Windows Updates: Click on the Start button. Go to All Programs . Click on Windows Update . If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it. Once it is loaded, click on the Express button. It will check for available updates, and once it is done you can click the Install Updates button. It may ask you to accept a license agreement before it installs, so make sure you say Yes . When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed. 5. Web Of Trust Extension: While this is not a requirement, I highly recommend that you click this link and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database. 6. Empty The System Restore: Click on the Start button. Right-click on My Computer Select Properties from the list. In the window that pops up, click on the System Restore tab. Click the check box to Turn off System Restore . Click the Apply button at the bottom-right, and answer Yes to the question. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it. Click the check box to Turn off System Restore again and click OK to turn the System Restore back on. Click on the Start button again. Go to All Programs . Go to Accessories . Go to System Tools . Click on System Restore . Select Create a restore point on the right, and click Next at the bottom. Enter a description for the restore point, and click Create . Click Close to finish the process.
  15. If it came from CNet's Download.com, then that explains it. They use a download wrapper that installs some junk on your computer (which is why many consider it a trojan), and then that download wrapper will download the file that you had originally wanted. Technically, the download wrapper from CNet isn't malicious, however it does install some components that could be considered spyware. You may want to check the extensions in your web browsers to make sure that it didn't install any extra toolbars or browser addons/extensions/etc.
  16. That looks like a download wrapper. Where did you get it from?
  17. OK, are you able to complete anti-virus scans now?
  18. OK, that does show a ZeroAccess infection. I'll need some more information before we can start repairing this. Please run a special OTL scan by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. In the white box at the bottom, labeled Custom Scans/Fixes, please type netsvcs and then click the Run Scan button near the upper-left. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.
  19. Could you please upload the following file to VirusTotal, and then post a link to the analysis for me? C:\Documents and Settings\Ed\My Documents\downloads\tdsskiller-s32-downloader.exe
  20. Please get me a log from TDSSKiller by following the instructions below: Download TDSSKiller from this link and save it on your desktop. Run the TDSSKiller download that you saved. Click on Change parameters as it shows in the following screenshot: Make sure that Verify digital signatures and Detect TDLFS file system are checked as in the following screenshot, and then click OK: Click the Start scan button as in the following screenshot: You will see the following as the scan runs: If there are any threats or malicious items detected, then make sure the option to the right of each item is set to Skip as in the following screenshot (it is very important that TDSSKiller not be allowed to Cure, Quarantine, or Delete these detections!), note that you can click on the selection action to open a list and change it if it is not set to Skip automatically, and then click Continue at the bottom when everything is set to Skip: Click on Report in the upper-right corner, as in the following screenshot: You will see a report similar to the one in the following screenshot. Please click in the report somewhere, then hold down the Ctrl key on your keyboard and tap the A key to select the entire report. Once everything is selected, then it should look similar to the following screenshot, and you will be able to hold down the Ctrl key on your keyboard and tap the C key to copy the entire report. Open Notepad by clicking on the Start button, going to All Programs (or just Programs in Windows 7 and Vista), then Accessories, and clicking on Notepad in the list. Once Notepad has opened, click on Edit to open the Edit menu, and then click Paste, as in the following screenshot: Once the report has been pasted into Notepad, click File to open the File menu, and then click Save as, as in the following screenshot. Please save the report on your desktop and attach it to a reply by using the More Reply Options button to the lower-right of where you type in your reply.
  21. OK, that log is looking better. Lets get a virus scan to make sure that we haven't missed anything. Please run an online virus scan through ESET by following the steps below: Turn off your anti-virus software. Click on this link. Click on the ESET Online Scanner button. Put a check in the box that says YES, I accept the Terms of Use. Click the 'Start' button just to the right of the checkbox. Uncheck the box that says Remove found threats (this is very important). Click on Advanced settings. Put a check in the box that says Scan for potentially unsafe applications. Verify that Scan for potentially unwanted applications is also checked. Verify that Enable Anti-Stealth technology is also checked. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found). Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me. Close the ESET online scan. I will take a look at the log, and let you know if anything needs removed.
  22. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  23. OK, I have written a script that will tell ComboFix how to delete some stuff I saw in your log. Here are instructions on what to do with the script: Download an updated version of ComboFix from one of the following links: [list=] BleepingComputer InfoSpyware [*] Turn off your Anti-Virus software. [*] Click your Start button, go to All Programs (or just Programs on Vista and Windows 7), go to Accessories, and then open Notepad. [*] Please copy and paste the contents of the box below into Notepad (here is a link to instructions if you do not know how to copy and paste): http://support.emsisoft.com/topic/7735-pernicious-rootkit/ KillAll:: Driver:: MEMSWEEP2 Collect:: c:\windows\system32\21.tmp Registry:: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost] "netsvcs"=hex(7):36,74,6f,34,00,41,70,70,4d,67,6d,74,00,41,75,64,69,6f,53,72,\ 76,00,42,72,6f,77,73,65,72,00,43,72,79,70,74,53,76,63,00,44,4d,53,65,72,76,\ 65,72,00,44,48,43,50,00,45,52,53,76,63,00,45,76,65,6e,74,53,79,73,74,65,6d,\ 00,46,61,73,74,55,73,65,72,53,77,69,74,63,68,69,6e,67,43,6f,6d,70,61,74,69,\ 62,69,6c,69,74,79,00,48,69,64,53,65,72,76,00,49,61,73,00,49,70,72,69,70,00,\ 49,72,6d,6f,6e,00,4c,61,6e,6d,61,6e,53,65,72,76,65,72,00,4c,61,6e,6d,61,6e,\ 57,6f,72,6b,73,74,61,74,69,6f,6e,00,4d,65,73,73,65,6e,67,65,72,00,4e,65,74,\ 6d,61,6e,00,4e,6c,61,00,4e,74,6d,73,73,76,63,00,4e,57,43,57,6f,72,6b,73,74,\ 61,74,69,6f,6e,00,4e,77,73,61,70,61,67,65,6e,74,00,52,61,73,61,75,74,6f,00,\ 52,61,73,6d,61,6e,00,52,65,6d,6f,74,65,61,63,63,65,73,73,00,53,63,68,65,64,\ 75,6c,65,00,53,65,63,6c,6f,67,6f,6e,00,53,45,4e,53,00,53,68,61,72,65,64,61,\ 63,63,65,73,73,00,53,52,53,65,72,76,69,63,65,00,54,61,70,69,73,72,76,00,54,\ 68,65,6d,65,73,00,54,72,6b,57,6b,73,00,57,33,32,54,69,6d,65,00,57,5a,43,53,\ 56,43,00,57,6d,69,00,57,6d,64,6d,50,6d,53,70,00,77,69,6e,6d,67,6d,74,00,77,\ 73,63,73,76,63,00,78,6d,6c,70,72,6f,76,00,6e,61,70,61,67,65,6e,74,00,68,6b,\ 6d,73,76,63,00,42,49,54,53,00,77,75,61,75,73,65,72,76,00,53,68,65,6c,6c,48,\ 57,44,65,74,65,63,74,69,6f,6e,00,68,65,6c,70,73,76,63,00,57,6d,64,6d,50,6d,\ 53,4e,00,00 [*] Save this as a Text Document named CFScript in the same location as ComboFix (which should be on your desktop). [*] Close Notepad and verify that the CFScript file is saved on your desktop. [*] Referring to the animated picture below, click the left mouse button on top of the CFScript icon on your desktop, then holding the mouse button down drag the CFScript icon on your desktop onto the ComboFix icon, and then drop it (let go of the mouse button) on top of the ComboFix icon: When finished, it will display a new log in Notepad. Please attach that log to a reply the same way you did before. If you prefer, you can save the log on your desktop to make it easier to find.
  24. I'm not seeing anything in that log that I recognize as a ZeroAccess infection. Lets get a ComboFix log and see if it reveals anything. Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop Link 1 Link 2 * IMPORTANT !!! Save Combo-Fix to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See HERE for help Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, ComboFix will produce a log. Note: 1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet. Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS) ComboFix (C:\combofix.txt) Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  25. Also, if you could get us a screenshot of the popup, that might be helpful as well. Here's a link to instructions on how to sake a screenshot. Please attach it to a reply using the More Reply Options to access the attachment controls.