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GT500

Emsisoft Employee
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Posts posted by GT500

  1. When we doubled click on "a2updateproxy.exe", its page opened and didn't close any way. Why???

    When it closes, it stops working. If you want it to run on your server without displaying the command prompt, then you will need to run it as a service. Check your installed services and see if it is already in there.

    When I adjusted the EAM for updating from update proxy, it didn't connect to server!! Why??

    Did you open the port in the firewall on the server?

  2. Our developers have let me know that the scan times you are experiencing are fairly normal for the settings you are using during the scans. They also let me know that the pause around 80% completed is by design, as the scanning engine stops to evaluate the number of files to scan during the next stage, so that it can accurately calculate the progress of the rest of the scan.

  3. BTW: I edited your posts to remove the logs and attach them as text files. It makes it easier to scroll through all of the posts when the logs are in attachments. ;)

    In addition to the logs that I requested, our developers will need you to provide some more information about your computer. You can find a list of what they need at this link.

    Also, we do recommend that you add Avira to the exclusions in Online Armor, and visa versa. Here are some instructions on adding Avira to the Exclusions list in Online Armor:

    1. Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it.
    2. Click on Options' in the menu on the left.
    3. Go to the Exclusions tab.
    4. Click on the Add button.
    5. Use the little [+] and [-] icons to the left of folder names to open and close them, find the Avira Desktop folder (usually C:\Program Files\Avira\AntiVir Desktop), click on it to highlight it, and then click OK at the bottom.
    6. Close the Online Armor window.

    For Avira you may have to consult their support documentation, however I do have a set of instructions for adding exclusions to Avira (note that it might be out of date):

    1. Open the Avira Control Center from the icon on the desktop.
    2. In the menu on the left, under PC protection, click on Realtime Protection.
    3. In the upper-right corner, click on Configuration.
    4. If it asks you to enable expert mode, then click Yes.
    5. In the menu on the left, under Realtime Protection, click the little [+] icon to the left of Scan to reveal more options, and then click on Exceptions.
    6. Under Processes to be omitted by the Realtime Protection click on the ... button (the one that has three dots and no name).
    7. Navigate to the Online Armor main folder (normally C:\Program Files\Online Armor).
    8. Select the file to be excluded, and click on the Open button.
    9. Click the Add>> button just to the right to add the file to the list of excluded items (please add at least every EXE in the Online Armor folder, and if you can add the other files then do that as well).
    10. After adding all three files, click Apply at the bottom.
    11. Click the X button in the upper-right corner to close the Configuration window.
    12. Close Avira Free Antivirus.

    Edit: Our developers are also recommending that you restart your computer after adding those exclusions.

  4. We'll probably need some logs to see what the problem is. Please open Online Armor, go to Options in the menu on the left, click the little check box to enable debug mode, restart your computer, and then try reproducing your problem. After that, please ZIP your entire logs folder (normally C:\Program Files\Online Armor\Logs), upload it to a website such as RapidShare/DepositFiles/BayFiles/etc (which one you use is up to you), and then copy and paste the link to download the file into a reply (or you can send it to me in a Private Message if you don't want the link posted publicly on the forums). Note that, if you don't have a utility such as 7-Zip, WinZip, or WinRar that you can ZIP files and folders by right-clicking on them, going to Send To, and clicking on Compressed (zipped) Folder.

  5. There have been issues in the past with 00:00:00 in the update settings, so I think this is a known issue. I'll have to verify with out developers to be sure.

    As for the update starting when you switch to the Automatic Updates tab, does it happen every time, or only immediately after changing the update schedule settings?

  6. yes...that's exactly what's happening..I usually have that checkbox UNCHECKED for traffic being blocked at startup....but it still comes up as blocked....but I can go onto the internet just fine and go wherever I wish...but when I go to manually update OA, it tells me I am not connected to the internet! O.o

    Would it be possible for us to get some logs to help us determine what is causing the issue? I posted instructions earlier in the topic.

  7. The screenshot of your update proxy shows an IP address of 192.168.1.100 and the screenshot of your proxy configuration in EAM shows an IP address of 172.196.100.2 which is most likely your problem. If the computer that the update proxy is running on has an IP address of 192.168.1.100 then you need to enter that in the proxy configuration of every EAM install that you need to have using the update proxy.

  8. Our research team has informed me that, in the case of these samples (since they are classified as riskware), the behavior is expected. Emsisoft Anti-Malware will ask you to upload the files after the scan, and our research team will take a look at them and determine whether or not the certificate should be blacklisted. If they do blacklist the certificate, then after that update is published Emsisoft Anti-Malware will detect the files as malicious and you will be able to remove them normally.

    Please let me know if you have any further questions. ;)

  9. My last update was 26th Ocotober and it tries and I have tried manually cant update at all.

    That threw me off for a moment, since I live in the USA, and it is still the 26th here. If I am not mistaken, you live in Australia, and it is already the 27th there, correct?

    Are you receiving any error messages when you try to update, or does it just act like there are no updates to download? According to the Online Armor update log the last update (at the time of this post) was October 26th at 12:15 AM. That's either GMT or GMT +1, so I'm fairly certain that they haven't posted an update for Online Armor yet today. ;)

  10. There are times when the HIPS in Online Armor can cause some issues with Emsisoft Anti-Malware (although it is usually just performance issues). Adding Emsisoft Anti-Malware to the Exclusions in Online Armor should fix the issue. Here are some instructions:

    1. Click on the Start button, go to All Programs, go to Online Armor, and click on the Online Armor icon to open it.
    2. Click on Options' in the menu on the left.
    3. Go to the Exclusions tab.
    4. Click on the Add button.
    5. Use the little [+] and [-] icons to the left of folder names to open and close them, find the Emsisoft Anti-Malware folder (usually C:\Program Files\Emsisoft Anti-Malware), click on it to highlight it, and then click OK at the bottom.
    6. Close the Online Armor window.

  11. You're quite welcome. ;)

    Here's some final instructions for after you finish your defrag:

    1. Make Sure Java is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

    5. Click on
      this link
      and download and install the latest Java (the
      Windows Online
      download will be faster).

    2. Make Sure Adobe Flash is Updated:

    1. Click on
      this link
      and download the latest version of Adobe Flash Player for your web browser.

    2. You will need to close your web browser when installing Flash.

    3. Make Sure Adobe Acrobat Reader is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
      do not
      need to uninstall it).

    5. Click on
      this link
      to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

    (please note that some people do prefer to use third-party PDF viewers such as
    PDF X-Change Viewer
    and
    Foxit Reader
    which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

    4. Make Sure Your Computer Has The Latest Windows Updates:

    1. Right-click on the little Online Armor icon in the lower-right corner of the screen (to the left of the clock), and select the option to enable
      Learning Mode
      . We recommend that you
      always
      put Online Armor in Learning Mode when installing Windows Updates, even though you shouldn't have any problems with Online Armor and Windows Updates on Windows XP.

    2. Click on the
      Start
      button.

    3. Go to
      All Programs
      .

    4. Click on
      Windows Update
      .

    5. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

    6. Once it is loaded, click on the
      Express
      button.

    7. It will check for available updates, and once it is done you can click the
      Install Updates
      button.

    8. It may ask you to accept a license agreement before it installs, so make sure you say
      Yes
      .

    9. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

    10. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

    11. Make sure to turn Learning Mode off in Online Armor once you are done installing Windows Updates.

    5. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click
    this link
    and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    6. Empty The System Restore:

    1. Click on the
      Start
      button.

    2. Right-click on
      My Computer

    3. Select
      Properties
      from the list.

    4. In the window that pops up, click on the
      System Restore
      tab.

    5. Click the check box to
      Turn off System Restore
      .

    6. Click the
      Apply
      button at the bottom-right, and answer
      Yes
      to the question.

    7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

    8. Click the check box to
      Turn off System Restore
      again and click
      OK
      to turn the System Restore back on.

    9. Click on the
      Start
      button again.

    10. Go to
      All Programs
      .

    11. Go to
      Accessories
      .

    12. Go to
      System Tools
      .

    13. Click on
      System Restore
      .

    14. Select
      Create a restore point
      on the right, and click
      Next
      at the bottom.

    15. Enter a description for the restore point, and click
      Create
      .

    16. Click
      Close
      to finish the process.

  12. 1) When we adjust the EAM for updating from update proxy, it does no connect to server and update via Internet (online).

    Do you have access to the logs from this proxy server?

    2) When we double click on "a2updateproxy.exe", its page open and doesn't close any way. Why???

    The a2updateproxy.exe program is intended for use in a corporate network so that server admins can run what is essentially a cache that keeps copies of updates after one EAM client downloads them. EAM running on other computers on the network will then be able to download that update from the update proxy rather than from the Emsisoft update servers. This reduces the amount of bandwidth needed to support updates for hundreds of workstations that are all running Emsisoft Anti-Malware, but would have to use the same Internet connection to download updates.

    It does not close because it is intended to run as a service, and only close when stopped.

    You can find more information here, including installation instructions.

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