GT500

Emsisoft Employee
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    13481
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Posts posted by GT500


  1. There are a few reasons why your computer's fans would be making a lot of noise. One could be bearing damage that causes noise when the fans spins faster, another could be too much dust in the fans, and there's also the possibility of an electrical issue.

    A bearing issue cannot be fixed, however if you have a good silicon based lubricant then many fans have a way to add lubricant in order to extend the lifespan of the fans.

    If it's just dust, then that can be removed with a can of compressed air.

    A power issue can usually be solved by plugging your computer in through a UPS (Uninterruptible Power Supply). Most UPS units will filter power, and this can help with a lot of issues (I've seen computers perform better when connected to a UPS, speakers emit less static when the volume was turned up, and various other small improvements when plugged in to a UPS).

    Of course, even if any of those suggestions resolve the issue you are experiencing, I'm sure you'll still be wondering why the update process causes the fans to make noise. It's possible that some extra processing power is required for the updates, and this can cause the processor to heat up a little bit, which causes the fans to spin faster. How much your processor heats up depends on what processor your computer has and how good the heatsink and airflow inside the computer are.


  2. I have written a cleanup script for OTL (if you need to, you may download OTL from this link).

    1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
      :OTL
      SRV - (SBSDWSCService) -- C:\Program Files\Spybot File not found
      SRV - (PermissionResearch) -- C:\Program Files\PermissionResearch\prservice.exe (TMRG,  Inc.)
      SRV - (rpcnet) Remote Procedure Call (RPC) -- C:\Windows\System32\rpcnet.exe (Absolute Software Corp.)
      IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173
      IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.link180.com/
      IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 2E 1A 52 E4 CA 1E CC 01  [binary data]
      IE - HKCU\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173
      FF - prefs.js..browser.search.defaultthis.engineName: "Swag Bucks Customized Web Search"
      FF - prefs.js..browser.search.defaulturl: "http://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=3&q={searchTerms}"
      FF - prefs.js..browser.search.selectedEngine: "Swag Bucks Customized Web Search"
      FF - prefs.js..extensions.enabledItems: [email protected]:1.2
      FF - prefs.js..extensions.enabledItems: [email protected]:5.2.0.0
      FF - prefs.js..extensions.enabledItems: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.1.1.20091029021655
      FF - prefs.js..extensions.enabledItems: {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:3.8.1.0
      FF - prefs.js..extensions.enabledItems: {3e0e7d2a-070f-4a47-b019-91fe5385ba79}:3.1.3
      FF - HKLM\Software\MozillaPlugins\@worldwinner.com/Launcher2,version=1.10.0.25: C:\Program Files\WorldWinner.com, Inc\WorldWinner Games\npwwload.dll (WorldWinner.com, Inc.)
      FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\\{3C5F0F00-683D-4847-89C8-E7AF64FD1CFB}: C:\Program Files\PermissionResearch [2012/04/04 21:49:28 | 000,000,000 | ---D | M]
      [2012/03/09 20:30:48 | 000,000,000 | ---D | M] (AddThis) -- C:\Users\BPV\AppData\Roaming\Mozilla\Firefox\Profiles\0jwp8ts7.default\extensions\{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
      [2012/03/07 16:32:11 | 000,000,000 | ---D | M] (Swag Bucks Community Toolbar) -- C:\Users\BPV\AppData\Roaming\Mozilla\Firefox\Profiles\0jwp8ts7.default\extensions\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}
      [2011/02/15 05:34:11 | 000,000,000 | ---D | M] (ShopAtHome.com Intelligent Shopping Toolbar) -- C:\Users\BPV\AppData\Roaming\Mozilla\Firefox\Profiles\0jwp8ts7.default\extensions\[email protected]
      [2011/10/06 01:03:52 | 000,000,923 | ---- | M] () -- C:\Users\BPV\AppData\Roaming\Mozilla\Firefox\Profiles\0jwp8ts7.default\searchplugins\conduit.xml
      [2012/04/04 23:11:01 | 000,001,540 | ---- | M] () -- C:\Users\BPV\AppData\Roaming\Mozilla\Firefox\Profiles\0jwp8ts7.default\searchplugins\swagbuckscom.xml
      [2012/04/04 21:49:28 | 000,000,000 | ---D | M] (PermissionResearch) -- C:\PROGRAM FILES\PERMISSIONRESEARCH
      [2011/06/04 21:09:19 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\mozilla firefox\plugins\NPcol400.dll
      [2011/06/04 21:09:19 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\mozilla firefox\plugins\NPcol500.dll
      [2011/03/18 13:32:12 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npCouponPrinter.dll
      [2011/03/18 13:32:14 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npMozCouponPrinter.dll
      CHR - default_search_provider: search_url = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173
      CHR - plugin: CouponNetwork Coupon Activator Netscape Plugin v. 5.0.0.0 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\NPcol400.dll
      CHR - plugin: CouponNetwork Coupon Activator Netscape Plugin v. 5.0.0.0 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\NPcol500.dll
      CHR - plugin: Coupons Inc., Coupon Printer Manager  (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll
      CHR - plugin: Coupons Inc., Coupon Printer Manager  (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
      CHR - Extension: Entanglement = C:\Users\BPV\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\2.5.7_0\
      CHR - Extension: Poppit = C:\Users\BPV\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi\2.2_0\
      CHR - Extension: PermissionResearch = C:\Users\BPV\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkndcbhcgphcfkkddanakjiepeknbgle\1.3.331.4_0\
      O2 - BHO: (Swag Bucks Toolbar) - {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - C:\Program Files\Swag_Bucks\prxtbSwa0.dll (Conduit Ltd.)
      O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - No CLSID value found.
      O2 - BHO: (AddThis Toolbar BHO) - {9EBF8AAF-0A31-4786-909A-97A0EF101743} - C:\Program Files\AddThis Toolbar\Toolbar.dll ()
      O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar1.dll (ShopAtHome.com)
      O3 - HKLM\..\Toolbar: (Swag Bucks Toolbar) - {8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94} - C:\Program Files\Swag_Bucks\prxtbSwa0.dll (Conduit Ltd.)
      O3 - HKLM\..\Toolbar: (ShopAtHome Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar1.dll (ShopAtHome.com)
      O3 - HKLM\..\Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - No CLSID value found.
      O3 - HKLM\..\Toolbar: (AddThis Toolbar) - {B43176CC-4D9E-493B-A636-D9CBFE39C6DA} - C:\Program Files\AddThis Toolbar\Toolbar.dll ()
      O3 - HKCU\..\Toolbar\WebBrowser: (Swag Bucks Toolbar) - {8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} - C:\Program Files\Swag_Bucks\prxtbSwa0.dll (Conduit Ltd.)
      O3 - HKCU\..\Toolbar\WebBrowser: (ShopAtHome Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar1.dll (ShopAtHome.com)
      O3 - HKCU\..\Toolbar\WebBrowser: (AddThis Toolbar) - {B43176CC-4D9E-493B-A636-D9CBFE39C6DA} - C:\Program Files\AddThis Toolbar\Toolbar.dll ()
      O4 - HKLM..\Run: [selectRebates] C:\Program Files\SelectRebates\SelectRebates.exe ()
      O4 - HKCU..\Run: [{4669E75E-65D5-159C-A4BC-C1109D1D8AD6}] C:\Users\BPV\AppData\Roaming\Tiloap\firisi.exe (TLN Team)
      O4 - HKCU..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (Safer-Networking Ltd.)
      [2012/03/25 12:18:59 | 000,000,000 | ---D | C] -- C:\Users\BPV\AppData\Roaming\Ygvum
      [2012/03/25 12:18:59 | 000,000,000 | ---D | C] -- C:\Users\BPV\AppData\Roaming\Qyux
      [2012/03/25 12:18:59 | 000,000,000 | ---D | C] -- C:\Users\BPV\AppData\Roaming\Budilu
      @Alternate Data Stream - 207 bytes -> C:\ProgramData\TEMP:07C99568
      @Alternate Data Stream - 197 bytes -> C:\ProgramData\TEMP:260575F1
      @Alternate Data Stream - 193 bytes -> C:\ProgramData\TEMP:63CD0333
      @Alternate Data Stream - 125 bytes -> C:\ProgramData\TEMP:2C678471
      
      :Commands
      [EMPTYTEMP]
      [RESETHOSTS]


    2. Then click the Run Fix button at the top.
    3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
    4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.


  3. That's OK, I don't want you to reinstall Windows. There's a special disk you can make called Ultimate Boot CD 4 Windows (UBCD4Win), and all you need to make it is a Windows XP disk, a blank CD, and a CD burner. You should be able to run a System Restore from this disk.

    Although, now that I think about it, Windows 7 should have an option when starting up to load the Recovery Environment, which you should be able to run a System Restore from as well. That will allow you to restore your computer back to a time before the infection happened, which should repair your system's networking services. You can load the Recovery Environment by following the instructions at this link and select to load the Recovery Environment instead of Safe Mode.


  4. OK, I deleted the duplicates.

    ZeroAccess likes to hijack the network services, and improper removal can damage them and the ZeroAccess infection will just recreate itself with new files and new services. Unfortunately this one seems to be a little tougher than normal, so it could be a newer variant.

    Are you able to download utilities from another computer, and transfer them with a USB flash drive?


  5. OK, lets get a new OTL log. Please run OTL by following the instructions below:

    1. Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run').
    2. Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted.
    3. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes.
    4. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. The first one (OTL.txt) will be automatically saved on your desktop next to OTL, and the second one will need to be saved manually.
    5. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach both of them to a reply so that we can take a look at them.


  6. Topic reopened. ;)

    OK, your ComboFix log looks pretty good. Lets get a third-party opinion just to make sure that I'm not missing anything. Please run an online virus scan through ESET by following the steps below:

    1. Turn off your anti-virus software.
    2. Click on this link.
    3. Click on the ESET Online Scanner button.
    4. Put a check in the box that says YES, I accept the Terms of Use.
    5. Click the 'Start' button just to the right of the checkbox.
    6. Uncheck the box that says Remove found threats (this is very important).
    7. Click on Advanced settings.
    8. Put a check in the box that says Scan for potentially unsafe applications.
    9. Verify that Scan for potentially unwanted applications is also checked.
    10. Verify that Enable Anti-Stealth technology is also checked.
    11. Click the Start button in the lower-right corner of the page, and it will begin downloading it's database, and then it will start scanning.
    12. When the scan is done, if it shows a screen that says Threats found!, then click List of found threats, and then click Export to text file... (if nothing was found, then just let me know that no threats were found).
    13. Save that text file on your desktop, and then attach it to a reply (using the More Reply Options button in the lower-right corner of this forum topic) for me.
    14. Close the ESET online scan.

    I will take a look at the log, and let you know if anything needs removed.


  7. It is normal to not be able to remove items from the System Restore. You would need to empty the System Restore manually. Here's instructions on how to do that on Windows XP:

    1. Click on the
      Start
      button.

    2. Right-click on
      My Computer

    3. Select
      Properties
      from the list.

    4. In the window that pops up, click on the
      System Restore
      tab.

    5. Click the check box to
      Turn off System Restore
      .

    6. Click the
      Apply
      button at the bottom-right, and answer
      Yes
      to the question.

    7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

    8. Click the check box to
      Turn off System Restore
      again and click
      OK
      to turn the System Restore back on.

    9. Click on the
      Start
      button again.

    10. Go to
      All Programs
      .

    11. Go to
      Accessories
      .

    12. Go to
      System Tools
      .

    13. Click on
      System Restore
      .

    14. Select
      Create a restore point
      on the right, and click
      Next
      at the bottom.

    15. Enter a description for the restore point, and click
      Create
      .

    16. Click
      Close
      to finish the process.


  8. You're quite welcome. ;)

    Since everything seems OK, I am going to go ahead and close this topic.

    Note: The instructions in this forum topic have been customized based on the logs posted by the person asking for assistance. Please do not attempt to follow any of the instructions in this forum topic, as they could cause damage to your computer. If you require assistance, please start here if you believe your computer is infected, and one of our experts will be happy to assist you by analyzing your logs.


  9. I guess I forgot to edit those instructions to ask you to attach the log. I went ahead and did it for you to keep it from getting deleted. ;)

    Go ahead and try ComboFix again. Here's the instructions:

    Please download ComboFix from one of the following links, and follow the instructions below to run it. Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

    Link 1

    Link 2

    * IMPORTANT !!! Save Combo-Fix to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
      See HERE for help
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png

    Click on Yes, to continue scanning for malware.

    When finished, ComboFix will produce a log.

    Note:

    1. Do not mouseclick combofix's window while it's running. That may cause it to stall!

    2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

    Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)

    • ComboFix (C:\combofix.txt)

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!


  10. The NetSvcs section was missing from that log as well. Our only easy option at this point is to see if TDSSKiller can take care of it on its own.

    Download the latest version of TDSSKiller from here and save it to your Desktop.

    1. Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
      tdss_1.jpg
    2. Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
      tdss_2.jpg
    3. Click the Start Scan button.
      tdss_3.jpg
    4. If a suspicious object is detected, the default action will be Skip, click on Continue.
      tdss_4.jpg
    5. If malicious objects are found, they will show in the Scan results and offer three (3) options.
    6. Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
      tdss_5.jpg
    7. Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


  11. I'm glad to hear that your computer is doing better. Here's some final instructions for you:

    1. Make Sure Java is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

    5. Click on
      this link
      and download and install the latest Java (the
      Windows Online
      download will be faster).

    2. Make Sure Adobe Flash is Updated:

    1. Click on
      this link
      and download the latest version of Adobe Flash Player for your web browser.

    2. You will need to close your web browser when installing Flash.

    3. Make Sure Adobe Acrobat Reader is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for any versions of Adobe Reader or Adobe Acrobat Reader in the list (should be alphabetical), and uninstall all of them (if you have Adobe Acrobat, which is the premium software from Adobe, then you
      do not
      need to uninstall it).

    5. Click on
      this link
      to go to the Adobe Reader download page, make sure to unselect any offers for toolbars or other free software, and download and install the latest version of Adobe Reader.

    (please note that some people do prefer to use third-party PDF viewers such as
    PDF X-Change Viewer
    and
    Foxit Reader
    which are not as commonly exploited as Adobe Reader, so if you would prefer to use one of those then you do not need to download and install Adobe Reader)

    4. Make Sure Your Computer Has The Latest Windows Updates:

    1. Click on the
      Start
      button.

    2. Go to
      All Programs
      .

    3. Click on
      Windows Update
      .

    4. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

    5. Once it is loaded, click on the
      Express
      button.

    6. It will check for available updates, and once it is done you can click the
      Install Updates
      button.

    7. It may ask you to accept a license agreement before it installs, so make sure you say
      Yes
      .

    8. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

    9. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

    5. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click
    this link
    and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    6. Empty The System Restore:

    1. Click on the
      Start
      button.

    2. Right-click on
      My Computer

    3. Select
      Properties
      from the list.

    4. In the window that pops up, click on the
      System Restore
      tab.

    5. Click the check box to
      Turn off System Restore
      .

    6. Click the
      Apply
      button at the bottom-right, and answer
      Yes
      to the question.

    7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

    8. Click the check box to
      Turn off System Restore
      again and click
      OK
      to turn the System Restore back on.

    9. Click on the
      Start
      button again.

    10. Go to
      All Programs
      .

    11. Go to
      Accessories
      .

    12. Go to
      System Tools
      .

    13. Click on
      System Restore
      .

    14. Select
      Create a restore point
      on the right, and click
      Next
      at the bottom.

    15. Enter a description for the restore point, and click
      Create
      .

    16. Click
      Close
      to finish the process.