GT500

Emsisoft Employee
  • Content Count

    13320
  • Joined

  • Days Won

    413

Posts posted by GT500


  1. Arthur, in regard to your your answer, do you feel it is better to leave off the mutual exclusions by and large?

    I only use them when I have to (except for in testing, because it is important to see how each product reacts to each other with and without exclusions). That doesn't mean that I believe they are bad when they aren't needed, I just don't bother with it on my own computer if the software doesn't conflict.

    I do know that Samuel Lindsey of Malwarebytes says he's had issues where adding exclusions when not needed caused system freezes with a certain anti-virus software (not Emsisoft Anti-Malware), however I have never personally experienced this phenomenon in my own testing. As for why Samuel may have experienced this issue, I do not know (it didn't make sense to me), and as far as I know Samuel was the only one to experience the issue during testing.

    It has always been my experience, in my own testing, that adding exclusions (even when not needed) does not appear to have any negative consequences. I know that adding exclusions can help with performance when running more than one security software negatively impacts the performance of your computer, and if you do have some performance issues, and adding exclusions helps, then I do recommend using them.


  2. OK, here's some final instructions for you (I think I mentioned some of this already, but it is worth mentioning again just in case):

    1. Make Sure Java is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

    5. Click on
      this link
      and download and install the latest Java (the
      Windows Online
      download will be faster).

    2. Make Sure Adobe Flash is Updated:

    1. Click on
      this link
      and download the latest version of Adobe Flash Player for your web browser.

    2. You will need to close your web browser when installing Flash.

    3. Make Sure Your Computer Has The Latest Windows Updates:

    1. Click on the
      Start
      button.

    2. Go to
      All Programs
      .

    3. Click on
      Windows Update
      .

    4. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

    5. Once it is loaded, click on the
      Express
      button.

    6. It will check for available updates, and once it is done you can click the
      Install Updates
      button.

    7. It may ask you to accept a license agreement before it installs, so make sure you say
      Yes
      .

    8. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

    9. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

    4. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click
    this link
    and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    5. Empty The System Restore:

    1. Click on the
      Start
      button.

    2. Right-click on
      My Computer

    3. Select
      Properties
      from the list.

    4. In the window that pops up, click on the
      System Restore
      tab.

    5. Click the check box to
      Turn off System Restore
      .

    6. Click the
      Apply
      button at the bottom-right, and answer
      Yes
      to the question.

    7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

    8. Click the check box to
      Turn off System Restore
      again and click
      OK
      to turn the System Restore back on.

    9. Click on the
      Start
      button again.

    10. Go to
      All Programs
      .

    11. Go to
      Accessories
      .

    12. Go to
      System Tools
      .

    13. Click on
      System Restore
      .

    14. Select
      Create a restore point
      on the right, and click
      Next
      at the bottom.

    15. Enter a description for the restore point, and click
      Create
      .

    16. Click
      Close
      to finish the process.


  3. After some testing, that file just appears to be an installer for Internet Download Manager. I don't see any signs of an infection after running it, however I was testing in a virtual machine, and many infections refuse to install when they detect that they are running in a virtual environment.

    Also, no other utilities are detecting this file as malicious.

    I think this is just a false positive on the part of "TheHacker".

    Is your computer experiencing any other signs of an infection right now?


  4. A quick look at the file makes me think it is a crack or keygen for Internet Download Manager, however I could be wrong as I didn't test it out to see what it does. I suggest deleting it.

    I dont HAVE LICENSE NOW :unsure:

    my free license dont work i i dont know why my free period 20 days but i remove it gust to see what happened after that ( your license already used)

    I don't see an account for your e-mail address in our Customer Center, so you would have to Private Message me the key for your trial in order for me to look it up.

    i do quick and custom the same result >>>>>>>note: emsisoft out of update just today because my internet connection very bad

    i check all guard settings and all anti malware configuration

    It is possible that this was already fixed in an update. Once you are able to update, then please try scanning again and let me know if there are any detections.


  5. OK, let me know if those detections come back.

    Assuming that they don't come back, here's some final instructions for you:

    1. Make Sure Java is Updated:

    1. Click on the
      Start
      button.

    2. Click on
      Control Panel
      .

    3. Click
      Add or Remove Programs
      .

    4. Look for Java in the list (should be alphabetical), and uninstall all versions of Java that you find listed.

    5. Click on
      this link
      and download and install the latest Java (the
      Windows Online
      download will be faster).

    2. Make Sure Adobe Flash is Updated:

    1. Click on
      this link
      and download the latest version of Adobe Flash Player for your web browser.

    2. You will need to close your web browser when installing Flash.

    3. Make Sure Your Computer Has The Latest Windows Updates:

    1. Click on the
      Start
      button.

    2. Go to
      All Programs
      .

    3. Click on
      Windows Update
      .

    4. If you have never run Windows Update, then it will probably need to install an ActiveX control and update the Windows Update software before it can continue, so make sure you keep an eye out for that pale-yellow bar that pops up at the top of the page when Windows Update needs to install a new component, and click on the yellow bar and select to allow it.

    5. Once it is loaded, click on the
      Express
      button.

    6. It will check for available updates, and once it is done you can click the
      Install Updates
      button.

    7. It may ask you to accept a license agreement before it installs, so make sure you say
      Yes
      .

    8. When it is done installing updates, it may ask you to restart your computer, so close anything you are working on and allow it to restart.

    9. Note that the update process can take a while, and you may need to run it several times before all of the updates get installed.

    4. Web Of Trust Extension:

    While this is not a requirement, I highly recommend that you click
    this link
    and check out the Web Of Trust extension for your web browser. It will add an extra layer of protection to your web browsing for free, and it is especially helpful when doing searches on Google, Yahoo!, Bing, etc. as it will point out what sites are considered trustworthy and what sites are not by drawing a colored circle to the right of each search result. Green means trusted, red means not trusted, yellow is in between, and white means it is not in Web Of Trust's database.

    5. Empty The System Restore:

    1. Click on the
      Start
      button.

    2. Right-click on
      My Computer

    3. Select
      Properties
      from the list.

    4. In the window that pops up, click on the
      System Restore
      tab.

    5. Click the check box to
      Turn off System Restore
      .

    6. Click the
      Apply
      button at the bottom-right, and answer
      Yes
      to the question.

    7. Depending on how much data is saved in the System Restore, it could take more than a few minutes to empty it.

    8. Click the check box to
      Turn off System Restore
      again and click
      OK
      to turn the System Restore back on.

    9. Click on the
      Start
      button again.

    10. Go to
      All Programs
      .

    11. Go to
      Accessories
      .

    12. Go to
      System Tools
      .

    13. Click on
      System Restore
      .

    14. Select
      Create a restore point
      on the right, and click
      Next
      at the bottom.

    15. Enter a description for the restore point, and click
      Create
      .

    16. Click
      Close
      to finish the process.


  6. Lets just use OTL then. Here's a script that should tell OTL to delete the detected items (if you need to, you may download OTL from this link).

    1. Please copy the contents of the following CODE box, and in OTL under the Custom Scans/Fixes box at the bottom, paste in what you just copied from the following CODE box:
      :Files
      c:\documents and settings\all users\start menu\programs\PopCap Games
      
      :Reg
      [-HKEY_CURRENT_USER\Software\Thinking Thing Software]


    2. Then click the Run Fix button at the top.
    3. Let the program run unhindered, restart your computer when it is done (it may automatically restart your computer on its own).
    4. After your computer has restarted, please open OTL again and click the Quick Scan button. Attach the log it produces in your next reply (just the OTL log, as I don't need to see the Extras log again). You will need to click the button that says More Reply Options to the lower-right of where you type your reply to be presented with the attachment controls.