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GT500

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Everything posted by GT500

  1. I am unable to reproduce any of the issues you have reported on a fully patched install of Windows 7 x64 SP1. Lets get some more information. Please run OTL by following the instructions below: Click this link to save OTL onto your desktop (please make sure to click 'Save' instead of 'Run'). Double click on the OTL icon on your desktop to run it. Make sure all other windows are closed and to let it run uninterrupted. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan will take a few minutes. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. OTL.txt will be saved in the same location as OTL (which should be on your desktop), and you will need to save Extras.txt on your own. Please make sure that both OTL.txt and Extras.txt are saved on your desktop, and then attach them to a reply. The developers also want you an export from "System Information". If you could click on the Start button, go to Programs, go to Accessories, go to System Tools, and open System Information you can save an NFO file and attach that to a reply as well (note that it may need to be zipped). Just look in the File menu in System Information to find the option to save information.
  2. I'll take a look at this as soon as I can (already running tests at the moment).
  3. The 64-bit components are installed just in case you ever decide to upgrade to a 64-bit edition of Windows. They won't cause you any trouble, and they won't load on a 32-bit edition of Windows, so you shouldn't have any problems.
  4. The debug logs are encrypted so that only the developers can read them. They should contain information about what OA has been doing, and why it might be blocking VMware Player. If you want to send the logs in a private message so that other people cannot download it, then that would be just fine. If the logs are too large after being zipped, then you can upload them to RapidShare and send me a link.
  5. Not a problem. We'll review the information as soon as you can get it to us.
  6. Our developers have asked for some more information as well. Please make sure that you have given us all of the information asked for in this article. Please follow the instructions in this article to set OA to run in debug mode, restart your computer, attempt to start VMware Player, and then after you see the error message ZIP the entire logs folder in the OA program directory and attach it to a reply (or send it to me in a private message as an attachment). If you need me to provide further information about any of those instructions, then please let me know.
  7. OK, lets get a path for the service then. Open the services management utility by holding the little Windows key (the one with the Windows logo on it near the Alt and Ctrl keys) on your keyboard down and tap the R key to bring up the Run dialog. Type services.msc into the box and click OK to continue. You'll need to scroll down the the VMware services. The list should be in alphabetical order, so you shouldn't have too much trouble finding them. I assume that the service you are looking for is named VMware Player Server however I could be wrong about that. If that service does exist, right-click on it and go to Properties. The box that pops up will have some basic information, and the information that I'm looking for is the Path to executable (which is just above the Startup type). Let me know what the path is to the executable.
  8. Interesting. I wonder if OA is attempting to prevent the UI from connecting to the service. With VMware Player the virtual machine runs in a service, and when you open up VMware Player you are just launching the interface that lets you see what is going on and manage the virtual machine. Have you tried adding exclusions to OA for the folder you have installed VMware player to? I would believe it normally installs in a subfolder of C:\Program Files\VMware just like VMware Workstation does.
  9. Do you get any messages or warnings from OA when running VMware? Also, is the issue with VMware Player, VMware Workstation, VMware Server, or something else?
  10. OK, after some testing it looks like Emsisoft Anti-Malware and Outpost Security Suite Pro work just fine together.
  11. One of our testers uses Outpost with Emsisoft Anti-Malware, so I would believe that they both work together just fine. I will go ahead and test just to see if there is any need for exclusions.
  12. The detection I'm seeing in your log (aside from the cookies and the PopCap game) appears to be a false positive. I assume that the following is what you were warned about? C:\WINDOWS\system32\drivers\serial.sys detected: Trojan.Crypt!IK
  13. The official word from the developers is that the popup cannot be disabled. Also note that attempts to disable the popup by making certain changes to the EXE could cause the update process to fail.
  14. Exactly. How well two anti-viruses work together depends partially on how they are designed to function, and partially on whether or not they know to leave each other alone. EAM is specifically designed to run alongside of other security software without conflicts, however if a conflict should arise then excluding EAM's processes in the other security software should resolve the conflict. As far as increasing security when using EAM in conjunction with an anti-virus or anti-malware from another vendor, there are many experts who strongly believe in a layered security approach and agree that it does enhance security. That should work fairly well. You may also want to consider the Web Of Trust extension as well, since it is free, and adds a extra layer of security to your web browsing (it's very useful when using search engines).
  15. EAM can function as your primary anti-virus, or it can run alongside other anti-virus or anti-malware software. It has been specifically designed to work in real-time with security software from other vendors. Since, technically, the term 'malware' just means "malicious software", and can include viruses, trojans, spyware, rootkits, worms, etc. our developers and researchers prefer for EAM to handle it all.
  16. Please follow the instructions at this link, and then attach your logs to a reply using the "More Reply Options" button near the lower-right corner of the page.
  17. I am not aware of one, however I will ask the development team if it can be turned off.
  18. Version 6 has a free mode, and includes a free trial of the premium features. After the free trial has ended, it will automatically switch into the free mode where you can still use the free features (such as on-demand scanning/cleaning of your PC).
  19. Has anyone assisted you wih this issue yet? If not, then please let me know.
  20. I assume this issue has been resolved? I'm pretty certain that I didn't see detections on notepad.exe in my recent scans.
  21. Was your question answered by anyone? If not, then please let me know.
  22. As an addition to my last post, it has been brought to my attention that logs contain information showing that the Adobe software installed on your computer has been pirated. Since we have a no-piracy policy here, I'm afraid I'm going to have to ask you to remove any pirated software before I can proceed with assisting you.
  23. Hello. I have taken a look at your logs, and while I don't see anything malicious, although I do see some toolbars that could be considered unwanted. Could you tell me what symptoms your computer is displaying? That will help me determine what steps I should have you take next so that we can get this taken care of for you.
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