GT500

Emsisoft Employee
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Everything posted by GT500

  1. Most ransomwares delete backups so that things like this won't work. Sometimes ransomwares will fail to do this properly, however this is the exception rather than the rule (meaning it's uncommon).
  2. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. You don't have to reinstall everything if you don't want to. The STOP/Djvu ransomware is particularly easy to remove, and most Anti-Virus software has no trouble with it. You can even use our Emergency Kit (free for home/non-commercial use): https://www.emsisoft.com/en/home/emergencykit/
  4. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. OK. If it happens again and you have a full application crash dump, then let me know.
  6. One of our developers asked me for a crash dump for this issue. Assuming you have one, could you go ahead and ZIP it, and send it to me?
  7. Can you ZIP a few of the files you're trying to use as file pairs, and attach them to a reply? I can forward them to our malware analysts.
  8. It's possible the file is corrupt. Do you have any other file pairs you can use?
  9. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Traducción proporcionada por Google: Esta es una variante más nueva de STOP / Djvu. Si tiene una identificación sin conexión, una vez que podamos encontrar la clave de descifrado para esta variante y agregarla a nuestra base de datos, podrá recuperar sus archivos. Sin embargo, si tiene una identificación en línea (que es más probable), entonces no será posible recuperar sus archivos. Hay más información en el siguiente enlace: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. As far as I am aware the criminals who make the STOP/Djvu ransomware do usually send a working decrypter.
  13. No. That's not physically possible.
  14. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  15. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  16. You need to try another file pair. Or try removing the ".vesad" from the end of the file name, and see if it opens (you should probably make a copy of the file and try it on that, so that you don't mess up the encrypted file).
  17. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  19. That option is called Controlled Folder Access, is only available on Windows 10, and doesn't usually work if you have a third-party Anti-Virus software installed. It may also be prone to causing issues by blocking access to certain files (or at least preventing you from saving files in your Documents, Pictures, Videos, etc. folders).
  20. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  21. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  22. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  24. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  25. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/