GT500

Emsisoft Employee
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Everything posted by GT500

  1. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  2. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. You need to upload file pairs via our online submission form so that the decrypter can be "trained" how to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  4. No, unfortunately nothing new has been discovered about this ransomware.
  5. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. Within the past few months. Note that the decrypter is only updated to fix bugs, and there is no need to update it to add decryption keys. It pulls those from an online database, so it always has the latest list of private keys available when you run it. This is why I tell those with offline ID's to run the decrypter once every week or two, as once the private key for their offline ID is available the decrypter will start decrypting their files.
  7. If law enforcement is able to catch the criminals or otherwise gain access to their servers and release their private keys for use in decrypters, then we can add them to our database so that everyone can get their files back. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
  8. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  9. @FNP-45 we've discovered the source of the bug, however it may take some time for it to be fixed (we have to wait for third-party code we use to get updated). Fortunately there is a workaround that you can use in our "Cloud Console" that is available via MyEmsisoft. We have instructions on how to create a "workspace" in your MyEmsisoft account, and assign a license key to it at the following link: https://help.emsisoft.com/en/3097/how-do-i-migrate-my-personal-license-to-a-cloud-console-workspace/ There is more information about how to use our Cloud Console in the user guide at the following link: https://help.emsisoft.com/en/2323/emsisoft-cloud-console-user-guide/ Once you have followed the instructions at the first link for creating a workspace, assigning a device to it, and migrating your license key to the workspace all you have to do is go to your workspace in the menu on the left on the MyEmsisoft website, select your workspace from the list, and then select the device you would like to manage. From there simply click on the blue Settings tile, and scroll down until you find your scheduled scans. The interface for editing the scheduled scans should be similar to what you're used to in Emsisoft Anti-Malware.
  10. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Tradução fornecida pelo Google: Esta é uma variante mais recente do STOP / Djvu. Felizmente, seu ID é off-line, mas ainda não temos a chave privada para ele. Recomendo executar o descriptografador uma ou duas vezes por semana, para que você possa ver quando conseguimos adicionar a chave privada para sua variante. Há mais informações no seguinte link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  13. There is a small possibility, however since they were encrypted by two different ransomwares the odds are not very good. You can not infect another computer with the encrypted files.
  14. There's been no news about Matrix ransomware. We recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
  15. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  16. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  17. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. I recommend uploading a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with: https://id-ransomware.malwarehunterteam.com/ You can paste a link to the results into a reply if you would like for me to review them.
  19. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  20. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  21. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  22. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. It looks like David replied to your e-mail about 8 hours ago. I'll let him assist you, since he's already sent you instructions on how to activate.
  24. @buildstory the screenshot shows your computer's clock is over 500 years off. I highly recommend resetting the clock to the correct date, as having the date wrong by years will break encryption on HTTPS websites, and various other things meant to keep your data private. It may also prevent installation of Windows Updates which are required for the protection of your computer, and may prevent third-party Anti-Virus software from updating as well.
  25. Try excluding the decrypter in your Anti-Virus software.