GT500

Emsisoft Employee
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Everything posted by GT500

  1. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Traducción proporcionada por Google: Esta es una variante más nueva de STOP / Djvu. Si tiene una ID sin conexión, una vez que podamos encontrar la clave de descifrado para esta variante y agregarla a nuestra base de datos, podrá recuperar sus archivos. Sin embargo, si tiene una identificación en línea (que es más probable), entonces no será posible recuperar sus archivos. Hay más información en el siguiente enlace: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  2. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. Offline ID's end in t1 however online ID's do not. When in doubt, the decrypter will tell you which files have online ID's and which files have offline ID's.
  4. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. You're welcome. Be sure to keep your computer and your data safe going forward. 👍
  7. Awesome. I'm glad we were able help decrypt your files. 👍
  8. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  9. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. Normally we would recommend CoveWare. Unfortunately I don't have a list of other legitimate companies that can assist you with paying the ransom, however I will ask our malware analysts if they are familiar with any others.
  11. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. This had nothing to do with you. Someone else replying to your topic diverted my attention from you, and I mistakenly sent the instructions to them instead of to you. That was my mistake, and I apologize for not making sure I was sending the information to the correct person. If you still need help with this computer, then contact me via private message, and I will see what I can do to assist.
  13. @SimiK does that error happen whenever you try to run the decrypter?
  14. Files encrypted by the Phobos ransomware can't be decrypted.
  15. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  16. Can you attach a copy of an encrypted file to a reply for us to have a look at?
  17. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. It's completely random, as it requires a victim with an offline ID to pay the ransom and donate the decrypter the criminals sent them to us so we can extract the private key. It could take a few weeks, or it could take months.
  19. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant.
  20. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  21. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  22. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. It may still be possible to decrypt the files some day. Just keep in mind that it won't been soon. The STOP ransomware has been around for a few years, and the Djvu variant has been around for about a year and a half. Whoever is behind it doesn't show any signs of stopping, and law enforcement hasn't arrested them yet, so it may still be some time before we're able to do anything more than we can right now.
  24. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Traduction fournie par Google: Il s'agit d'une variante plus récente de STOP / Djvu. Si vous avez un ID hors ligne, une fois que nous pourrons trouver la clé de déchiffrement pour cette variante et l'ajouter à notre base de données, vous devriez pouvoir récupérer vos fichiers. Cependant, si vous avez un ID en ligne (ce qui est plus probable), il ne sera pas possible de récupérer vos fichiers. Il y a plus d'informations sur le lien suivant: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/