Jump to content

GT500

Member
  • Posts

    14249
  • Joined

  • Days Won

    458

Everything posted by GT500

  1. You appear to have TinyWall installed. Have you checked to make sure that the Emsisoft Anti-Malware program CommService.exe is allowed in your firewall? I'm also seeing Killer Networking in your FRST log. Make sure it's configured to prioritize CommService.exe as well (or at least that it's not configured to reduce its priority). As for infections, at first glance I don't see any signs of infections in the logs.
  2. It may be new, however I don't know when it was added to the KB article. As far as I am aware, users on unsupported versions of Windows would not get any program updates at all once support for their Operating System ends.
  3. I'm not seeing anything obviously wrong in the log. Is the crash reproducible (can you make it happen again by repeating the same steps)? If so, then a crash dump and debug logs might be helpful. We have instructions for configuring automatic application crash dumps at the following link: https://help.emsisoft.com/en/1772/how-do-i-configure-automatic-crash-dumps-in-case-of-application-failures/ Open Emsisoft Anti-Malware. Click on the little gear icon on the left side of the Emsisoft Anti-Malware window (roughly in the middle). Click Advanced in the menu at the top. Scroll to the bottom of the Advanced section, and change the option for Debug logging to Enabled for 1 day. After that, close the Emsisoft Anti-Malware window. Reproduce the issue you are having (run your scan and wait for Emsisoft Anti-Malware to crash). Here's how to send us the logs: Open Emsisoft Anti-Malware. Click on the little icon in the lower-left (right above the question mark) that looks like little chat bubbles. Click on the button that says Send an email. Select the logs on the right that show today's dates (if you try to send too many logs, then we may not receive them). Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message). If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time). Click on Send now at the bottom once you are ready to send the logs. Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.
  4. That just means no one has donated the private key to us yet. If someone does donate the private key, then we'll add it to our database, and the decrypter will be able to decrypt files that have the offline ID.
  5. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  7. The token to connect Emsisoft Anti-Malware to a workspace automatically is in the file name. BTW: Never post that file name publicly. Let's try getting a log from FRST, and see if it shows the cause of the issue. You can find instructions for downloading and running FRST at the following link: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/ Note: When FRST checks the Windows Firewall settings, Emsisoft Anti-Malware's Behavior Blocker will quarantine it automatically. This can be avoided by clicking "Wait, I think this is safe" in the notification that is displayed while FRST is scanning. BTW: You can manually connect Emsisoft Anti-Malware to your workspace (under the section "How to re-authenticate") https://help.emsisoft.com/en/3403/connecting-existing-endpoint-protection-to-the-management-console/
  8. It's possible that we may extend support again. Even if we don't, please note that the end of support KB article says the following: When the support period ends, new installations will not be possible any longer and existing installations will stop receiving monthly functional updates. Malware detection updates will be provided for 12 more months. This means that EAM will continue to work on Windows 7 and Windows 8.1, and will receive database updates for 12 months after support for those platforms officially ends.
  9. Let's try getting a diagnostic log. The instructions and download are available at the following link: https://help.emsisoft.com/en/1735/how-do-i-use-the-emsisoft-diagnostic-tool/
  10. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. Did you rename the installer you downloaded from MyEmsisoft? If you download a fresh copy of the installer, and try to run it, does it connect Emsisoft Anti-Malware to your workspace?
  13. End of support dates have been extended to June 30th, 2021 and will be reevaluated some time in June.
  14. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  15. No. The protection features are currently the same.
  16. Current end of support dates for Windows 7 and Windows 8.1 are March 31st, 2021: https://help.emsisoft.com/en/2881/supported-operating-systems-and-platforms/ Our plan was to reevaluate these dates some time this month, and decide if they were going to be final. I have not yet heard if we have had a chance to do that yet.
  17. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. That usually means the file was encrypted. Your earlier post where the forums recognized the encrypted files as pictures seems to indicate that not all of the files were encrypted, so it might be possible for you to get a few of your files back that way. Traducción proporcionada por Google: Eso generalmente significa que el archivo estaba encriptado. Su publicación anterior en la que los foros reconocieron los archivos cifrados como imágenes parece indicar que no todos los archivos estaban cifrados, por lo que es posible que pueda recuperar algunos de sus archivos de esa manera.
  19. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  20. There wouldn't be a noteworthy increase in protection by reducing the time limits between updates, however it would increase load on the update servers with more frequent connections.
  21. Normally Emsisoft Anti-Malware is enough by itself. Its Behavior Blocker can fill in if the two Anti-Virus engines fail to detect something.
  22. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. I think I know how to fix the issue. With Emsisoft Anti-Malware installed, try the following (assuming Windows 10): Hold down the Windows logo key on your keyboard (usually found between the Ctrl and Alt keys) and tap X to open the Power User Menu. Select Windows PowerShell (Admin) from the list. Once you can type in PowerShell, copy and paste the following command (right-click in PowerShell to paste) followed by pressing "Enter" on your keyboard to run it: Set-Service -Name "EmsiCommService" -Status running -StartupType automatic; Set-Service -Name "a2AntiMalware" -Status running -StartupType automatic After that, Emsisoft Anti-Malware should start working. If the error message is still open, then be sure to press OK to close it.
×
×
  • Create New...