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Sode no Shirayuki

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  1. I'm experiencing the same problem. When I open Emsisoft Anti-Malware Free, the process a2guard.exe runs in the task manager (and the icon for the Guard appears in the notification area of the task bar). When I click the 'x' in the upper right-hand corner of the application, a2guard.exe continues to run in the task manager (and the icon for the Guard remains in the notification area). After clicking the 'x' in the upper right-hand corner of the application, I have to right-click the icon in the notification area and select 'Shut down Guard' - Upon doing so, I receive a prompt asking me whether or not I am sure I want to shut down the Guard. Only then does a2guard.exe stop running in the task manager. Additionally, the process a2service.exe starts automatically with Windows and continues to run in the task manager even though Emsisoft Anti-Malware Free does not offer real-time protection and automatic updates. Profiled.
  2. It's okay, I think this thread can be closed for now. I cleared the history, and Online Armor is no longer asking me whether or not Online Armor should allow and/ or trust the aforementioned programs in the future. I'm unsure why clearing the history solved the problem but it seems to have.
  3. Microsoft Windows XP Media Center Edition Version 2002 Service Pack 3
  4. I got a message from Online Armor saying it automatically blocked one or more programs when I started Windows. Online Armor asked me to decide whether or not the programs should be allowed and/ or trusted. I told Online Armor to allow and trust all programs, however, every time I start windows, I continue to get the same message from Online Armor saying it automatically blocked one or more programs (the same programs). Basically, Online Armor is not remembering my decision to allow and trust the programs. The programs are as follows: nwiz.exe QPService.exe RecGuard.exe Help would be appreciated.
  5. I don't think I'll bother with a solution for screen capturing, just yet. Since this is a known bug I have no further use for the feature for this particular situation. I'll keep the suggestions in mind though for when I do need the feature in the future. Anyways, I guess thread is solved. Thanks, for the help.
  6. If you mean shift+print screen, yes, I did try that. That was one of the commands listed on Wikipedia. Is there any approx. when version 5 will be released?
  7. After using alt+print screen there was no image that appeared in clipbrd.exe. Additionally, I've tried other possible commands which I found on Wikipedia, but unfortunately to no avail. I'm not exactly sure how to answer your question regarding the type of keyboard I'm using, because I'm using a laptop. However, if it helps the brand of laptop I'm using is a Compaq. I created a support ticket regarding this issue. This is the response I got from one of Emsisoft's representatives - "Hello, there is a well known bug on chinese, japanese, korean windows versions. This will be patched in next major version 5. If you use english windows i will try to reproduce this issue." So, it seems they're aware that this problem exists in Asian Windows versions, but were unaware that it additionally exists in English Windows versions. Thankfully, they're looking in to this issue now. I guess... I guess what I'll do for now is go ahead and temporarily restore the other 2 quarantined items and uninstall A-Squared free until this issue is fixed. I'm not distraught over the loss of the contents of the directory as they're merely games and nothing critical to the system or any installed software. They likely weren't used and should probably be removed to free up space anyways.
  8. I'm not sure what you mean when you ask "Are you using localized version of Windows with languages like Korean or Chinese?" Unfortunately, alt+print screen still is not working. Is there anyway I can check the clipboard to see if the image is successfully being temporarily stored there? I wasn't trying to suggest that quarantining critical system and/ or software files was safe just, because quarantining non-critical files was a safe alternative to deleting them. It's just, from what I understand from following up on many malware removal videos and articles made/ written by professionals that quarantining critical system files and/ or software files was a safe alternative to deleting them. Basically, from what I understand, if you're critical system files are infected by malware you can safely quarantine those file protecting your computer from the malware without the risk of damaging your computer as opposed to deleting those files which would likely result in damaging your computer. Though, I never expected a glitch to occur in the Quarantine processing of a software before if that's what it really is in this case. Perhaps, I should take this into consideration when quarantining future files with any software. This could have been a disaster if it was a critical file I quarantined. Anyways, that aside, I cannot restore the file, because it is NOT in the QUARANTINE LIST. The file is in the Quarantine Log though, which is how I was able to retrieve its' source for the purpose of this thread. Could you perhaps describe what a quarantined directory might look like in the quarantine folder (This folder - C:\Program Files\a-squared Free\Quarantine) or would it look very similar to a quarantined file. I don't remember ever having to quarantine an entire directory before, only specific files.
  9. The item is listed in the Quarantine List as "5/1/2010 4:38:39 PM | c:\program files\global star software | Move To Quarantine | Trace.Directory. Friday Night 3D Darts!A2". It's exactly like that. The separators are to distinguish the categories. I guess I did type that wrong. Though, I did intend to type it like this. The folder isn't anywhere in my c: hard drive nor does it seem to be encrypted in C:\Program Files\a-squared Free\Quarantine. There doesn't seem to be a 'function' key on my keyboard. If I use alt+print screen, where would this image file be located 'cause I can't seem to find its' location to open it via paint? Global Star Software seems to be associated with gaming, so it evidently isn't critical to the system or any software which is good. Though, I quarantined the item in case it was a legitimate threat to protect the computer while A-squared's malware team and I further investigate the item. While the files in the folder may not be harmful themselves, they could have become infected through another source. Isn't the point of Quarantine for critical files that are infected since quarantining a critical file won't cause any harm to the computer (It never has for me anyways...) and at the same time would be protecting the computer from the infection inside of the critical file or files that a person are unsure of whether or not are legitimately infected. Quarantining is suppose to be a safe process which is why it's always recommended to quarantine items rather than delete those items from the computer ('cause for instance, you may be deleting critical system files or other files that are necessary for the function of certain software). The problem here isn't that I quarantined the items. The problem is that what's suppose to be a safe alternative to deleting items was glitched (I can't think of any other possible explanation except that A-Squared is glitched) in the software which conducted the quarantining. Though, as I said, after researching Global Star Software it seems its' associated with gaming. The contents of the folder were probably games, so it's not a big deal, thankfully. They probably weren't used either. Anyways, I guess I'll be reporting this to A-Squared's development team as a possible bug. Edit: I guess it would probably be a good idea to temporarily restore the other 2 quarantined items until this anomaly is sorted out, eh? Additionally, it's probably a good idea to temporarily uninstall A-Squared free.
  10. System Restore is out of the question. System Restore won't allow me to restore the computer to the date the item was quarantined. Edit: Before the item disappeared from Quarantine I uploaded it to A-Squared's malware team for research. Is there anything they could do?
  11. I can't seem to take a screen shot. I followed the directions, but alt+print screen isn't working. I even tried finding additional commands to take a screen shot Wikipedia and none of them worked either. After using the commands I opened up the Clipboard (Start - Run - clipbrd.exe) and no images appeared there. I'm personally not a fan of Symantec myself, but I was waiting for the license to expire before replacing it with a new software. The version of my Norton 360 Premier Edition is Edit: Could the fact that the item disappeared from Quarantine and still not exist in its' original source location have anything to do with it being a folder consisting of many files and not a file itself? Could it be a glitch in the software? Is it possible for me to restore the folder and all of its' contents via system restore?
  12. I have a 32-bit operating system. Hm, I attempted to attach a log file that was present in C:\Program Files\a-squared Free\Logs. I guess it didn't work, interesting... I'm unsure how to post a log image file as you suggested. The software I'm using currently is A-Squared Free, Super Anti-Spyware, Malwarebytes' Anti-Malware, and Norton 360 Premier Edition. From what I understand, Norton 360 Premier Edition is an all-in-one security program consisting of Anti-Virus, Anti-Spyware, Root-Kit Protection, Firewall etc. The official link to Norton 360 Premier Edition is http://www.symantec.com/norton/360-premier-edition Mine's a slightly earlier version. Microsoft Windows Firewall is turned off. Now that I think about it, I'm unsure whether or not it's okay to run A-Squared free with Norton 360 Premier Edition and/or Malwarebytes' Anti-Malware.
  13. Hi, sorry, it's my first time using this forum. Lynx, 1) "Finally, re: you last question – Highlight quarantined item(s) and use <<Restore>> button" - I'm aware of this, but the problem lies in the fact that the item is not in the 'Quarantine list'. However, it is stated in the 'Quarantine log' that the item was successfully MOVED TO QUARANTINE. - 5/1/2010 4:38:39 PM | c:\program files\global star software | Move To Quarantine | Trace.Friday Night 3D Darts!A2 - This is the file in question. It actually seems to be a folder containing several files. 2) "The Software is able to rescan Quarantined items automatically after updates" - I'm also aware of this and have the option enabled. I have not run any updates after scanning. The file should have been returned to its' source anyways, which it has not. 3) "Please look into Log file (you can post the image) and see what is in the Event column There could be “Move to Quarantine” ; "Restore Quarantine” signs." - It states 'Move To Quarantine'. 4) "When posting requests, please provide more detailed information about your System Environment" - System: Microsoft Windows XP Media Center Edition Version 2002 Service Pack 3 It's probably x64 (I can't remember). If you can remind me how to check this I can get back on this. p.s. I looked in the "Logs' folder and found one file. I've only run one scan since I have downloaded and installed the software, so I imagine it is it. The log is attached. Additionally, if you need anymore information please specify. I'll see what I can do. Thanks! Edit: For what it's worth, when I ran a scan with Argente Registry Cleaner it found several application paths leading back to 'c:\program files\global star software'. Edit: Er, I forgot to mention my software. I use Norton 360 Premier Edition, and Malwarebytes' Anti-Malware, Super Anti-Spyware, and A-Squared free ON-DEMAND scanners only.
  14. Hi, I just ran a scan today and A-Squared found 3 items. I successfully quarantined all 3 of those items. However, after restarting the software the 'Quarantine' section only specified 2 of the items (Before restarting the software all 3 items were listed appropriately) while the 'Log' section still lists all 3 items. I tried following the path to the item that is "missing" and it seems it doesn't exist, so I assume it's still being quarantined. I also opened the folder in which quarantined items are stored. There are 3 items. However, while 2 of the items in the folder are very similar in nature (A2Q file and has a random name) the third file is called 'submit.dat'. This anomaly has me confused and I would be much appreciative if someone could shed some light on this subject. Thanks. Edit: This leads me to the question, if I ever had to manually restore this item, how would I?
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