sassman

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About sassman

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  1. I ran the EEK and did the Smart scan as directed. It took a while to run and it did NOT find the JPG.IframeRef!E2 problem! I did get the Extra.note and OTL.note logs but not the EEK.log, because one was not made, I presume because the EEK did not find the problem. I have Emsisoft 6.0.0.57 installed on my computer (Windows 7 - 64 bit) and when I run it, it finds the JPG.IframeRef!E2 and says it is a High risk. When I click on it, it takes me to Emsisoft's web site with instructions on how to remove JPG.IframeRef!E2 and all I have to do is buy Emsisoft Anti-Malware! I already have a license for EAM software and it exspires in 300 days - don't need to buy it again. I have (2) questions: 1. Why did your EEK software not find the JPG.IframeRef!E2 during its long scan? 2. Why does my EEM software (6.0.0.57) not remove the JPG.IframeRef!E2 as the Emsisoft web site says it will do? SASSMAN
  2. Ok, so I followed the "Start Here or we..." page and downloaded the Emsisoft Emergency Kit (EEK) and OTL by OldTimer. I ran the EEK and did the Smart scan as directed. It took a while to run and it did NOT find the JPG.IframeRef!E2 problem! I did get the Extra.note and OTL.note logs but not the EEK.log, because one was not made, I presume because the EEK did not find the problem. I have Emsisoft 6.0.0.57 installed on my computer (Windows 7 - 64 bit) and when I run it, it finds the JPG.IframeRef!E2 and says it is a High risk. When I click on it, it takes me to Emsisoft's web site with instructions on how to remove JPG.IframeRef!E2 and all I have to do is buy Emsisoft Anti-Malware! I already have a license for EAM software and it exspires in 300 days - don't need to buy it again. I have (2) questions: 1. Why did your EEK software not find the JPG.IframeRef!E2 during its long scan? 2. Why does my EEM software (6.0.0.57) not remove the JPG.IframeRef!E2 as the Emsisoft web site says it will do? This is what my EEM Diagnosis states: JPG.IframeRef!E2 + Rootkits:c:\windows\system32\drivers\mpio.sys When I try to delete it, a message pops up saying Windows cannot delete root kits (See Attached .jpg screen shot) and directs me to Emsisoft forums. C:\Windows\System32\Drivers\mpio.sys - Rootkits can't be removed automatically. Please consult the experts in the Emsisoft online forum for help with manual removal of this Malware: http://support.emsisoft.com I have attached, per the Emsisoft forum requirements, (3) files 1. OTL.notes 2. Extra.notes; and 3. My EEM scan log a2scan_120225-160534.txt In additon to the (3) files listed above, I have added a .jpeg file showing my EEM scan window with the diagnosis. I hope you guys can help me out. Thanks capgun56