I have to say at this point I am extremely disappointed in the support I've received. I had another issue which I sought support in the forums for and over a week with no reply gave up. This is my last attempt to resolve my renewal issue.
I tried to renew Online Armor a number of times before my license expired. I kept getting a message that my renewal was denied a from Cleverbridge. I contacted my credit card, They said no transaction was attempted, it was not their end. I tried contacting Cleverbridge support. I received no reply. I continued trying to renew even after the expiry da