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About amspeedy

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  1. I did and everything is working fine. I sent you one last question, but this topic is resolved and can be closed. Thank you so much for your help!
  2. Thank you, Phew, I was about to give up. I'm glad I gave it one more try. email sent.
  3. Finally I've connected to someone! I will wait to hear. Thank you very much!
  4. I have to say at this point I am extremely disappointed in the support I've received. I had another issue which I sought support in the forums for and over a week with no reply gave up. This is my last attempt to resolve my renewal issue. I tried to renew Online Armor a number of times before my license expired. I kept getting a message that my renewal was denied a from Cleverbridge. I contacted my credit card, They said no transaction was attempted, it was not their end. I tried contacting Cleverbridge support. I received no reply. I continued trying to renew even after the expiry date. I emailed emsisoft support and emsisoft sales. No one has ever replied. This was all about three months ago. We were caring for my elderly father-in-law which ate up a lot of our real life time. He finally passed away this last week and I'm now back giving one last attempt to renew. I've been an Online Armor Premium customer for 3 years with licenses for three computers. I was trying to renew for three computers, for three years. If I have to start over at ground zero after being a renewing customer for three years, and you can't help me renew at the discounted volume price after being a loyal customer, I guess I will have to go shopping for alternate firewall.
  5. Online Armor premium on three PCs. Specs on the computer I'm having problems with: Online Armor Premium OS WinXP pro SP3 AV Currently none. NOD32 expired and uninstalled. Tried F-secure and uninstalled. Will be installing something soon. I use a paid VPN service. For the record I have two WinXP machines and one win7 machine which Is going to replace the oldest WinXP machine. I had the same problem on both XP machines, but the one that is getting retired responded when I set it update manually. My problem began a little over a month ago: My VPN kept disconnecting and reconnecting. html pages began loading very slowly. I had a very difficult time surfing the web. I erroneously blamed the VPN company. Then by looking at Windows Task manager I discovered that every time this was happening Online Armor was taking about fifty percent of my CPU's processing power. Looking at Online Armor I found it was trying to update. I've tried canceling the updates to no avail. I've tried setting the updates to "once a month" to no avail. I've tried setting the updates to "manual" to no avail. Online armor keeps trying to update every hour. The only solution has been to close Online Armor if I can catch it in time, otherwise my PC grinds to a halt, nothing responds, and the only solution is a hard reboot. Any help appreciated. This is driving me crazy.